I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.
Contact info
Arrowe Brook Road, CH49 5PB, Birkenhead, United Kingdom
- 0151 375 9916
- info@jflaw.co.uk
- jflaw.co.uk
Replied to 6% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bus traffic accident claim
I was so anxious when I made the call to JF Law. It took Michelle only a moment to put me at ease, and help me set up my bus road accident claim thank you so much Michelle!
I was kept informed all the time and…
I was kept informed all the time and always answered my calls very quickly, I want to say how professional Sharon Hallet is, she was very helpful and polite
Rachel Donovan was exceptional in her…
Rachel Donovan was exceptional in her advice and understanding throughout my case and I'm so utterly grateful for her guidance throughout this stressful time.
I couldn't recommend anyone higher.
Thank you SO much Rachel!
Tracey Chick was great
Tracey Chick was great
From start to finish she guided me through
What i thought was a good offer , was apparently not.
I trusted Tracey and would 100% recomnend her
Thank you for all your help
Kept me updated with my claim
Highly recommend
Highly recommend, made the process easy and are honest with you big thanks to Tracy chick for making it an easy process
Accident Matter
HI
Gemma shields she was very hellpefull from the start to the end .very communicative .
fast to responds.
Emailing me everytime
Made it happen and got me all the…
Made it happen and got me all the compensation well done Gemma
I had a really positive experience with…
I had a really positive experience with JF Law, especially working with my case handler Emma Pomfret. From start to finish, I was happy with both the service and the outcome of my claim.
While the case did take a little longer than expected due to the defendant not accepting initial liability, JF Law kept me well informed throughout the entire process. Emma was particularly helpful in explaining each stage clearly, including what would happen if the case proceeded to court.
In the end, the case didn’t reach court as the defendant made a settlement offer for my personal injury claim, which I was pleased with. Throughout, JF Law remained professional, supportive, and knowledgeable.
I would definitely recommend their services to others.
Amazing people and amazing customer…
Amazing people and amazing customer service they provide, would like to say BIG thanks to Tracy Chick for all the help and support
Outstanding Support and a Successful Outcome. Thank you Gemma and JFLaw
I initially started my claim with another company, but the process was not going well and felt neither easy nor straightforward. I then researched No Win No Fee companies, read reviews about JF Law, and decided to give them a try. This turned out to be a brilliant decision, and I am very grateful to Gemma and JF Law for guiding me through the entire process and winning the case for me.
Gemma was my main point of contact at JF Law throughout the case.
Although it was a long process, Gemma made it as simple and stress-free as possible. She was always very responsive and took the time to translate what could sometimes be complicated legal language into something easy to understand. She consistently kept me informed about what was expected from me, and explained each next stage clearly, so I always knew what to expect.
Gemma usually responded to my emails very quickly, often the same day, and she was a pleasure to deal with both over the phone and via email.
She maintained an extremely high level of professionalism throughout, while remaining friendly and approachable at all times.
I would definitely recommend JF Law and Gemma to anyone going through a stressful claim. They put you at ease while fighting your case effectively. I received a high settlement, and the service was extremely professional and efficient.
Thank you so much!
Thank you to JF Law
Thank you to JF Law, special thank you to Gemma Shields for all the support in my claim. Always keeping us up to date with the process and answered all our questions. Thank you
I’ve had amazing service from all the staff
I’ve had amazing service from all the staff especially Liz, she really helped me with all the questions I had and made me feel comfortable to proceed to go ahead. Lovely customer service. I recommend!
Successful claim
I authorised JF law (Wirral)to represent me in making a road traffic accident claim. .I found JFLaw excellent in communication,information and support Tracy Chick in particular was outstanding and I thank her for her diligence and professionalism.I thoroughly recommend both JFLaw and Tracy Chick in particular.
JF Law have been helpful
JF Law have been helpful, supportive and professional throughout the claim process from start to finish.
Michael Higgins and Tracy Chick were both helpful and kind, keeping me informed and being responsive at all times. Thank you!
Extremely easy process
Extremely easy process . Kerrie levell explained everything and made it easy and straightforward. She was great
Support from JF Law
I had the pleasure of being supported by Reece Vassallo at JF Law during my claim, and I cannot speak highly enough of the service I received.
From the very beginning, Reece demonstrated a high level of professionalism, knowledge, and genuine care for my situation. He took the time to clearly explain each stage of the process, ensuring I always felt informed and confident about how my case was progressing. What stood out most was his responsiveness and willingness to answer any questions I had, no matter how small—they were always handled promptly and thoroughly.
Reece’s attention to detail and commitment to achieving the best possible outcome were evident throughout. He approached my case with diligence and determination, which ultimately led to a successful resolution. His support made what could have been a very stressful experience feel far more manageable.
I would highly recommend Reece Vassallo and JF Law to anyone seeking legal assistance. Their dedication, expertise, and client-focused approach truly set them apart.
Dealt with Tracey Chick who was…
Dealt with Tracey Chick who was outstanding throughout. Very hardworking and efficient. Fought for a higher payout and almost got triple. 10/10
Best experience I've ever had
Best experience I've ever had
Ms Tracy chick sort out every thing for us
She explained all the steps with patient. And finally she could approve our claim.
Very professional
Andrew Austin was really helpful with…
Andrew Austin was really helpful with my case and prompt with replies! It was made clear what was expected of me to ensure a smooth process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








