Needed some building materials rather quick. So went on line and jewson opens at 07:00 am. Arrived at opening time went in and then told we are short of staff and we don’t open till 7:30. Yet a member... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hiring process is outdated, relies on phone calls and it's basically impossible to get hold of the team (Leighton Buzzard brach at least). I had to call the branch multiple times to confirm my hire, e... See more
Company replied
Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call... See more
Company replied
Jewson Hereford We have had to keep phoning them to track the order of some concrete posts - paid over £2000 and still we are being told different days for delivery, then it doesn’t arrive with no... See more
Company replied
Company details
Written by the company
Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
Contact info
United Kingdom
- customer.feedback@starkbuild.co.uk
- jewson.co.uk
2.7
Poor
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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Don't sell an M20 Washer?
They don't show an M20 Washer available on their website.
28 June 2026
Unprompted review
Reply from Jewson
Hi Peter, we're sorry to hear you couldn't find what you were looking for. We do stock a range of washers including M20 sizes. These are available in our branches as well as online. If you could email us at customer.feedback@starkbuild.co.uk with the quantity you need and your location, we'd be happy to help identify the nearest branch with stock available for collection. We look forward to helping you get what you need.
#Basingstoke
#Basingstoke
I ordered a telescopic Velux window opener from Jewson yesterday. When I arrived in store, it wasn’t actually in stock. A very kind member of staff located one in Winchester and went to the trouble of driving all the way there and delivering it to my home address a few hours later! I couldn’t be more impressed. Jewson Basingstoke went above and beyond. I can’t recommend them highly enough. Thank you so much!
25 June 2026
Unprompted review
Reply from Jewson
Hi Nicky, thank you so much for taking the time to get in touch and share your experience! We're delighted to hear that the team at our Basingstoke branch were able to help. It's fantastic to know the team went the extra mile to source one from Winchester and deliver it to your home the very same day. We'll be sure to pass your kind words on to the colleagues involved, they'll be thrilled to hear how much their efforts were appreciated. Thank you again for your recommendation, and we look forward to helping you with any future projects.
Poor cancellation and refund processing
Ordered from Jewsons Margate 7th May for delivery on the 25th.
On the 9th I cancelled the order as I no longer needed the item, this was forwarded on and I received no confirmation of cancellation.
Fast forward to the 25th and the item hadn't arrived so I presumed the order was successfully cancelled but not communicated and no refund.
I waited until the 5th of June to make contact regarding the refund in order to give time to process, and I received a response from the assistant branch manager on the 11th of June telling me to get in touch with the web team. I attempted this, and was given a generic customer service email which I contacted on the same day, the 11th. As of the 26th of June I have still received no update, am £110 down and have had to launch a chargeback/section 75 with my card provider.
I've had good experiences with Jewson in the past but this experience has ensured I will never use them again.
7 May 2026
Unprompted review
Reply from Jewson
Hi, thank you for taking the time to share your experience. We're very sorry for the frustration caused by the cancellation and refund process, and we understand how disappointing the lack of communication must have been.
We have flagged this with the branch in question and understand the issue is now resolved with your refund now processed back to your original payment card. We sincerely apologise for the delays and inconvenience this caused.
If you have any further questions or if there's anything else we can help with, please don't hesitate to contact the branch directly or email us at customer.feedback@starkbuild.co.uk, and we'll be happy to assist. We appreciate your previous custom and hope we'll have the opportunity to restore your confidence in Jewson in the future.
I asked the Jewson drive to move his…
I asked the Jewson driver to move his vehicle. I'm a 57 Yr old disabled person.
I was met with " fk off I'll park wherever I like. I was then threatened and told to watch out for my car, as the driver then threatened to smash into it.
What an absolute disgrace.
Police will be notified. Company already aware. I called them in disgust.
NOTE I did not require a delivery from Jewsons. I was just someone returning home. It was my next door neighbours delivery. There are certainly no issues with my neighbours or their workmen.
If a Jewson driver is this abusive to members of the public whilst blocking a clearly marked disabled bay, why would anyone not complain. Jewson drivers are the first face a customer sees.And in my experience, its a standard set by management and it filters from the top down.
In their only defence, I was called and the driver will be suspended and an internal investigation by Jewson.
No member of public deserved my experience today. It was totally unacceptable
25 June 2026
Unprompted review
Reply from Jewson
Hi Paul, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We take allegations of this nature extremely seriously. Our drivers are trained to uphold high standards of professionalism and safety at all times, particularly given the nature of the vehicles and building materials they transport. The behaviour described does not reflect the standards we expect from our colleagues.
As discussed with you, we have commenced a thorough internal investigation into the incident. While our enquiries are ongoing and we are carefully establishing the full circumstances, we will continue to keep in touch with you as part of that process.
Thank you again for raising your concerns with us.
I don't know theese people but the…
I don't know theese people but the manager John? And his out and about salesman Roddy? at Jewsons Falkirk have been extremely helpful even liaising with the architect on our projects. They really go out of their way to help.
Colm O'Rourke Blackness Bay Distillery.
23 June 2026
Unprompted review
Reply from Jewson
Thank you, Colm, for your fantastic review! We're thrilled to hear that John at our Falkirk branch, as well as Roddy, have been able to support you and your projects so effectively. Providing expert advice and going the extra mile for our customers is something we take great pride in, so it's wonderful to see their efforts recognised. We'll be sure to pass your kind comments on.
Good Deal on Fence Paint
I purchased some fence paint from Jewson Havant store last month and I managed to secure a great deal. While I noticed the paint had been manufactured a few years ago, the price was excellent and it represented great value for money.
The staff was very friendly.I also appreciated that the receipt was sent directly to my email, making it easy to store and track my records.
Overall, it was a positive experience. The store easy to find and limited parking available, and the purchase was well worth the price.
14 May 2026
Unprompted review
Reply from Jewson
Thank you for taking the time to leave us a review.
We're delighted to hear that you found great value in your fence paint purchase from our Havant branch and that our team provided a friendly and helpful service. It's also great to know that the emailed receipt made managing your records more convenient.
We appreciate your feedback and are pleased that your overall experience was a positive one. We look forward to welcoming you back to Jewson Havant again soon.
Avoid this company
Avoid! They charge a restocking fee for collecting any materials you need to return and the fee is 20% of the entire order so it can be hundreds of pounds!
17 June 2026
Unprompted review
Reply from Jewson
Hi Saz, thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with the return process. While our returns policy does allow for collection charges where we arrange the return of goods from a customer's address, these charges are assessed on a case-by-case basis and are intended to cover the associated transport costs.
The charge you've described does not reflect what we would typically expect, and we'd like the opportunity to investigate this further you and the branch you have purchased from. We have reached out to you via Trustpilot and would appreciate it if you could get in touch so that we can review the details of your order and ensure the matter has been handled correctly. Alternatively, you can reach out to us directly at customer.feedback@starkbuild.co.uk.
We look forward to hearing from you and hopefully resolving your concerns.
Been in several times now
Been in several times now. Met Steve at Jewson Retford the branch manager. Put me in touch with his sales rep. . E mails responded to promptly. Couldn’t do enough for me. Better experience customer service wise than 2 years ago. Team were very attentive
16 June 2026
Unprompted review
Reply from Jewson
Thank you for taking the time to leave such a positive review! We're delighted to hear that Steve and the team at our Retford branch provided you with such a great experience. Delivering great service and expert support is something we strive for, so it's fantastic to know that your enquiries were handled promptly and that the team went above and beyond to help.
It's especially encouraging to hear that you've noticed an improvement in our customer service compared with previous visits. We'll be sure to pass your kind comments on to Steve and his team.
We appreciate your continued custom and look forward to welcoming you back again soon.
The staff were excellent, friendly and accommodating - thank you very much 👍
Only popped in for a couple of bags of sand👍👍👍
5 June 2026
Unprompted review
Reply from Jewson
Thank you for your lovely feedback, Melody! We're glad that our team were accommodating and were able to assist you with the sand you needed. We hope to see you in one of our branches again soon.
Harpenden branch
Jake at Harpenden branch was rude. There were hidden charges that were NOT told to us. Only positive was Sarah (Branch Manager?) was lovely and helped sort the issue, however I would not use Jewsons again.
3 June 2026
Unprompted review
Reply from Jewson
Hi Gemma, we're sorry to hear that your experience at our Harpenden branch did not meet your expectations, particularly regarding the level of service you received and the charges you encountered. We understand how frustrating this can be.
We're pleased to hear that Sarah was able to assist you and help resolve the issue, and we'll be sure to pass on your kind comments to her.
We'd welcome the opportunity to better understand what happened and learn from your experience. If there are any specific details you'd like to discuss, please feel free to contact our central customer feedback team at customer.feedback@starkbuild.co.uk and we'll be happy to look into this further.
Thank you for taking the time to share your feedback.
Have been using Jewson for many years…
Have been using Jewson for many years now and the service is consistenly going down hill please make some internal changes.
16 April 2026
Unprompted review
Reply from Jewson
Hi Alex, we’re sorry to hear you feel this is the case and appreciate you taking the time to leave your feedback. This is certainly not the level of service we aim to provide. We have reached out to you via Trustpilot to get in contact and understand more about the branch you are dealing with so we can look into this further and work to make things right. We hope to hear from you soon.
I was looking for ideas for some garden…
I was looking for ideas for some garden scaping. Chris and David at Mill Street were very helpful. Thank you lads.
20 May 2026
Unprompted review
Reply from Jewson
Thank you for your lovely feedback! We're glad that the yard team at our Nottingham (Mill Street) branch were able to assist you with what you needed for your garden project. We hope to see you in branch again soon.
Requested a hire quote for electric…
Requested a hire quote for electric wacker plate which is advertised on the Scunthorpe Jewson site at 7am online. Noone contacted me and I rang a total of 7 times with no answer until the final call at 1150 . The staff I spoke to told me there was no record of my contact despite me having a confirmation email and also they don't do electric plates . Appalling service and I will never use again . I've spent my money elsewhere and gone with a company which delivers and collects . Avoid Jewson !!!!
23 May 2026
Unprompted review
Reply from Jewson
Hi Chris, we're sorry to hear about your hire experience at our Scunthorpe branch - this is certainly not the level of service we aim to provide. Saturdays can be especially busy for us, and with a smaller weekend team focused on helping customers in-store and in the yard, there are unfortunately times when we can’t get to every call straight away. We have reached out to you via Trustpilot to gather more information about the experience you had including your hire enquiry details, so that we can address this properly. We hope to hear from you soon.
Not serving customer 10 minutes before they are closing
Even it was 11:52, staff been walking away and refusing to serve customers. They are closing at 12:00 and I was rushing to purchase some timber, just to been told it's too late. What a poor customer service. Never again I will visit the branch in Norwich.
It was the branch in Norwich Cringleford.
23 May 2026
Unprompted review
Reply from Jewson
Hi Jorg, we're so sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide in any of our branches. We have reached out to you via Trustpilot to gather more information about the experience you had and the branch you visited so that we can address this properly. We hope to hear from you soon.
This is for Ella at the Staines branch…
This is for Ella at the Staines branch primarily. She should get a bonus. Over the past 30 years as a landscaper I've gone through countless suppliers for one reason or another...mainly because they are grumpy *******. Ella is always fun and on the ball. It's nice to have someone that really cares. Bonus for Ella from the Staines branch!!! Thanks Dan The Garden Alchemist Limited
15 May 2026
Unprompted review
Reply from Jewson
Hi Dan, thank you so much for your wonderful feedback! We're thrilled to hear that Ella has made such a positive impact at our Staines branch. Her dedication and cheerful attitude truly set her apart. We appreciate your support and will pass on your kind words. If there's anything else we can assist you with, feel free to reach out.
Went to buy timber to make and increase…
Went to buy timber to make and increase the height of the feet on our settee to enable my wife to be able to get off of the settee as she is disabled and the staff were so helpful in selecting the correct timber and cutting it to fit in my car, will not hesitate to use them again
14 May 2026
Unprompted review
Reply from Jewson
Thank you for your wonderful review. We’re so pleased to hear that our team were able to help you find the right timber for your project and assist with cutting it to fit in your car. It’s especially rewarding to know that this will help make things easier and more comfortable for your wife. We truly appreciate your kind words about our staff and look forward to welcoming you back again to one of our branches in the future!
Normally really good but this current…
Normally really good but this current order which we are still waiting for has been such a poor experience. Wouldn't have minded a delay but the complete lies about the order are not acceptable.
Aberearon Branch
Ordered on the 25th April money taken
Delivery was meant to be 29th, phone call to say lorry broken down. Delivery then promised on the 1st as said they could use different lorry as its only tongue and groove. No delivery on the 1st.
Rang again on the 2nd and was told there was no stock for 2 weeks so how was it even going to be delivered on the 29th.
Went into branch to chase order on the morning of Friday 8th was told they would try there by best to deliver that afternoon or it would definitely be the Monday 11th. Once again no delivery. Rang branch on the 12th and they said they had rang us and we had cancelled order, this was not the case we had no phone calls and we certainly wouldn't have cancelled it if we had. Was then told again in a follow up call there was no stock.
So now waiting once again for further information.
12 May 2026
Unprompted review
Reply from Jewson
Dear Andrew, we’re very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, both online and in-branch. We have reached out to you via Trustpilot to gather more information about your order so that we can address these issues for you - we look forward to hearing from you.
Hire point is rubbish never have…
Hire point is rubbish never have anything in they then tell me Canterbury branch will call I get no phone call
11 May 2026
Unprompted review
Reply from Jewson
Hi there, we're sorry to hear about your tool hire experience at our Canterbury branch. We'd like to resolve this matter for you and have reached out to you via Trustpilot for further information. We hope to hear from you soon.
Grange Superior Closeboard Fence Panels
Bought Grange Superior Closeboard 5ft high fence panels a year ago from Jewsons to renew my boundary. Very disappointed. One year on and the every panel has warped slats, and some split. The fixings to the battens aren't up to standard. Just to be clear these have all been treated with a quality uhv protective paint as well.
24 April 2026
Unprompted review
Reply from Jewson
Hi Paul, we're sorry to hear this has happened with the product you've purchased from us, this isn't the level of quality that we expect. Please can you get in touch with our central team at customer.feedback@starkbuild.co.uk with your order information, photos of the issue and your contact details, so that we can look into this for you. We hope to hear from you soon.
Hiring process is outdated
Hiring process is outdated, relies on phone calls and it's basically impossible to get hold of the team (Leighton Buzzard brach at least). I had to call the branch multiple times to confirm my hire, even after confirming on the phone there is no email confirmation or anything similar. Also, when collecting the tool, this may not happen on the day your hire finish (they allow 48h to do this apparently) but I was not informed and now I have no storage space for other stuff that is being delivered... Overall really bad experience with them
13 April 2026
Unprompted review
Reply from Jewson
Hi Mario, we're sorry to hear about your tool hire experience at our Leighton Buzzard branch - this certainly isn't how we want the hire process to be for any of our customers. We'd like to get the full facts of your experience, and ask you to reach out to us at customer.feedback@starkbuild.co.uk with further details and contact information so that we can formally address this. We hope to hear from you soon.
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