Fernando Videira was my first point of contact for purchasing a new vehicle . Throughout the process Fernando guided me with a high level of professionalism and courtesy . I test drove a vehic... See more
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From the moment we arrived to collect our new car, the service we received was exceptional. Rina Greer, at Lexus Edgware Road, went out of her way to ensure everything was perfect, took her time to e... See more
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Customer service is always provided with a smile and a great start to the day. Demi is a star - She always offers tea and biscuits, let's you know who is seeing you and is able to identify if you have... See more
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Really lovely and helpful team! I booked a pre-purchase hybrid battery health check for a second-hand Toyota Yaris I was looking to purchase. Accidentally went to the main dealership instead of the se... See more
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Company details
Written by the company
Jemca Toyota Edgware Road is renowned for its commitment to innovation and sustainability. Get ready to explore the cutting-edge features of our vehicles, advancements in hybrid & electric technology, and updates on Toyota's vision for a greener, smarter future. We are here to help: 9am-6pm (Mon-Fri).
Contact info
145 Edgware Rd, NW9 6LL, London, United Kingdom
- customerservices@jemca.co.uk
- jemca.toyota.co.uk
4.2
Great
125 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordered a new car key as mine broke in…
Ordered a new car key as mine broke in the ignition on the 1st September. I paid £140.00 and was told that the key would be ready in 24 to 48 hours. It is now the
15th September and I have called and emailed Jemca the Hyde and asked to cancel the order and have my money refunded. There has been no response except for being told someone would call me for the past week. No call has been received.
This is apalling.
1 September 2022
Unprompted review
Toyota Jemca in Reading, Berkshire
Not many reviews on here about Jemca Toyota!!!
Anyway, my review is about Jemca Toyota in Reading. I have been using them for 15 years and more, mainly for servicing etc of my Rav4 and daughters Aygo. But recently I have purchased a brand new Aygo X and although a few hiccups, they have always delivered. This is also down to the excellent customer experience which I have had by Paul E, one of the sales advisors. It's not rocket science, but a good sales advisor can make or break a deal, even though the Toyota products speak for themselves. If Paul E was not as great as he has been, I probably would not have upgraded to a new Toyota, especially a brand new one. The other staff members are also integral to all this happening and they have and are also very good. I'm looking forward to this continuing excellent service.
9 July 2022
Unprompted review
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