Can't fault the service from Furniture in fashion. When we ordered our table and chairs we expected to get It in ten to fourteen days, we got it in three days. Absolutely fantastic service. Delivery d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the service and pleased that the furniture arrived in one piece and didn’t require assembly. Delivery driver gave me an expected window of delivery and called ahead of time. Thank you... See more
Company replied
Am delighted with my purchase of Glass Top Dining Table. It was delivered as advised and notified of delivery date and time was really helpful. The table was really simple to assemble albeit was rat... See more
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Jashan and Anmol delivered our mattress within the promised time slot with an additional phone call five minutes before arrival. He needed reminding that we paid for delivery to the bedroom. Then carr... See more
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Company details
Written by the company
It's fantastic to see the emphasis on building relationships and prioritizing customer satisfaction at JBS 2 MAN DELIVERY LTD. The hashtags you've provided, such as #HARDWORKINGWORKERS, #TRYTOPROVIDEBESTSERVICES, and #CUSTOMERSAREALWAYSOURLFIRSTPRIORITY, reflect a strong commitment to excellence and customer-centric values. By highlighting these aspects, you are not just delivering products; you are also focusing on creating positive experiences and meaningful connections with your customers. This approach can contribute significantly to building trust, fostering long-term relationships, and differentiating your company in the competitive delivery services industry. Consider incorporating these key messages into your marketing materials, website, and any customer communications to reinforce your company's values and commitment to exceptional service. Sharing success stories, testimonials, and positive feedback from satisfied customers can further strengthen your brand reputation and attract new business. In today's competitive market, businesses that prioritize customer relationships and consistently deliver excellent service are often the ones that stand out and thrive. Keep up the hard work and dedication to making your customers the first priority – it's a strategy that can lead to sustained success and positive word-of-mouth recommendations.
Contact info
Unit 21 Imex Trading Estate, WV2 4XA, Wolverhampton, United Kingdom
- 01902 327 062
- customerservices@jbs2mandelivery.uk
- jbs2mandelivery.uk
4.7
Excellent
1K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your company were supposed give 24…
Your company were supposed give 24 hours for delivery, which they did not do. I was at work so they delivered it to my elderly neighbours. The item was a solid wood table and I live only my own so had to arrange for friends to help me . The courier had unfortunately damaged the table by using a sack trolley. The cross beam on the table was completely broken.
So I am obviously very unhappy with your service.
25 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your options and feedback is very important to us and we are always making sure to improve our services.
Sorry for any inconvenience caused
Many thanks,
Vish
JBS 2man delivery
No advanced notice of delivery hence no…
No advanced notice of delivery hence no one at home.
Delivered to neighbour OK but didn't tell us that in confirmation of delivery.
Overall poor communicationj
25 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
We are sorry that you did not receive advance notice of the delivery and that the confirmation did not clearly state that the parcel had been left with your neighbour. We understand how frustrating this must have been and appreciate you bringing it to our attention.
Your feedback is important to us, and we will review this with our delivery team to help improve our communication and ensure customers are properly informed in the future.
Thank you for your understanding, and we apologise again for the experience you had.
Kind regards,
JBS Customer Service Team
Vish
The 2 gentlemen who delivered the goods…
The 2 gentlemen who delivered the goods were very polite and very pleasant. One actually took off his shoes before coming into the house which I thought was a lovely gesture. Delivered on time with no fuss.
21 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Afternoon,
I'm extremely happy to learn about your positive experience regarding our team.
I thank you for taking the time to share this feedback.
Kind regards,
Vish,
JBS 2man home delivery.
Delivery no-show
Delivery was due on a Saturday between 7-10am which in itself was frustrating, I would have thought they could have narrowed it down as they would have had a delivery plan. No-one showed up, no-one called. As it's a weekend no-one was in the office. Late afternoon I got an email with new delivery for Monday.
On Sunday I got a call to confirm my delivery and when I said about the day before they denied it had been out for delivery and said they didn't send delivery confirmation emails!
All very strange, but overall disappointing and waste of a weekend morning waiting for a delivery that didn't happen.
31 January 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you had with your scheduled delivery.
We understand how frustrating it must have been to wait during the allocated time window on Saturday only for the delivery not to arrive, particularly without any communication or update. We also apologise for the confusion caused by the email notification and the information you later received during the confirmation call. This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback.
Your comments have been noted and will be reviewed with our delivery and customer service teams so we can understand what happened and prevent similar situations in the future.
Thank you for your patience and understanding, and we hope to provide you with a much smoother experience going forward.
Kind regards,
Vish
JBS customer service
Very straightforward ordering and quick…
Very straightforward ordering and quick free delivery 🚚 Came within expected time slot given . The bench we ordered is very solid and worth the money and it Matches our table and chairs perfectly .
100% will order from this company again.
21 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Afternoon,
I'm extremely happy to learn about your positive experience regarding the delivery.
I thank you for taking the time to share this feedback.
Kind regards,
Vish,
JBS 2man home delivery
Happy customer.
Great service,on time.notification of delivery date and time was really helpful.
21 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Delivery was spot on the time that was…
Delivery was spot on the time that was mentioned. The 2 guys were very quick and efficient.
Only 1 minor issue, I had to reject 2 deliveries as only given 1 days notice. unable to plan ahead to be at home.
20 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that your delivery arrived at the scheduled time and that our delivery team provided a quick and efficient service. However, we are sorry for the inconvenience caused by the short notice given for your previous delivery attempts. We understand that one day’s notice does not always allow enough time to make arrangements to be at home.
Please accept our sincere apologies for this, and thank you for your patience. Your feedback is very important to us and will be shared with the relevant team as we continue working to improve our delivery communication and scheduling.
Kind regards,
JBS Customer Service Team
Vish
Good communication including calling…
Good communication including calling half hour before arriving. Lads were polite and efficient, no issues. Thank you.
19 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
JBS delivered a bulky mattress up an…
JBS delivered a bulky mattress up an awkward flight of stairs without hesitation. They were polite and friendly and would definitely recommend their company
19 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Dont use under any circumstances
The company simply didn't attempt delivery. they claimed they did but it was a lie. I had two people waiting all day to receive the goods. They sent a text saying they were 90 minutes away and we never heard from them again. We then got a message saying they had successfully delivered, which they had not and asking how we rated their service!. When we spoke to them the next day, they lied and claimed nobody was home, they then said I would have to contact the retailer and they would have to organise a further delivery attempt, thus they took no responsibility at all for their failure to deliver or the pack of lies surrounding that failure. I am not convinced they are a legitimate company at all. If you use them be ready for endless, time consuming, fruitless hassle.
19 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for bringing this matter to our attention, and I would like to sincerely apologise for the experience you have described.
We are very sorry to hear that the delivery did not take place as expected and that the communication you received caused confusion and frustration. This is certainly not the level of service we aim to provide, and we fully understand how disappointing it must have been, especially when you had people waiting at the property to receive the goods.
Your feedback regarding the text message indicating the driver was 90 minutes away, followed by the notification stating the delivery had been completed, is particularly concerning. We take matters like this seriously and will be reviewing the details of the delivery attempt internally to understand what happened and ensure any issues are addressed.
We also apologise if our response when you contacted us did not provide the support or clarity you needed. That is not the experience we want our customers to have.
If you could please provide your order or delivery reference number, we would be happy to investigate this further and work with the retailer to help resolve the issue as quickly as possible.
Thank you again for taking the time to share your feedback, and we are sorry for the inconvenience caused.
Kind regards,
Vish
JBS Customer Service Team
Great service
Kept informed, told when it would come, and it came on time. Really pleased.
17 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Bedside cabinet delivery
Great communication from JBS 2 Man Delivery Ltd and ordered goods arrived on schedule and in an undamaged
condition. 2 guys were great and very mannerly. Would use again.
14 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Good communication
Good communication, very efficient delivery of our sofa.
Polite and helpful delivery guys, unwrapped and took away all the packaging.
18 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Dear Customer,
Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience with our delivery service. Your feedback helps us understand what we’re doing well and where we can improve.
If there’s anything we could have done to make your experience even better, please feel free to share your thoughts. We’re always looking for ways to provide the best possible service.
Kind regards,
JBS Customer Service Team
Vish
Confusing and slow delivery service with no schedule.
JBS were contracted by the furniture supplier to deliver 6 dining chairs. Things looked hopeful as they were collected from the supplier 3 w/days after ordering however despite numerous confusing timescale updates from them and a phone call and email to them, it took the company 9 w/days to deliver...by one man! (although this didn't cause me a problem). The timescale would have caused me less concern if a delivery date could have been agreed early on in the process instead of just the day before.
29 January 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for sharing your feedback, we're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Thank you for bringing this to our attention.
Good delivery times
Company kept in contact until item delivered. Delivered on time, well, early!! Box looked grubby, but that could have just been from storage. Everything clean & in good condition when box opened. Put items in rooms where directed.
Polite & courteous team.
11 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for your appreciation. We truly need your support to continue providing you with great customer service. Thank you again.
Reply from JBS 2 MAN DELIVERY LTD
Thank you so much for this feedback.
Your review means a lot to our team.
We look forward to serving you in the future soon.
Delighted with my item
Delighted with my item
Delivery in time and the two boys very helpful and friendly
Thank you
14 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for the feedback. We appreciate your kind words for our team. We look forward to working with you again soon.
Delivery was delivered when they said…
Delivery was delivered when they said delivery guys were helpful and friendly
10 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for your feedback. We truly appreciate your support and would continue to provide you with excellent customer services in future.
The two guys that delivered our settees…
The two guys that delivered our settees were on time and kept us well informed of the time they would arrive. They were careful when bringing the furniture into our home. Quick and efficient.
9 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for your feedback.
We are thrilled to hear you were happy with our service.
We look forward to serving you again soon.
Furniture arrived on time got a phone…
Furniture arrived on time got a phone call to say they would be there in 30 minutes. Quality of furniture is superb.
9 February 2026
Unprompted review
Reply from JBS 2 MAN DELIVERY LTD
Thank you for your appreciation. We truly need your support to continue providing you with great customer service. Thank you again.
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