Jane Clayton & Company Reviews 

716
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, mentioning the large selection of gorgeous fabrics and wallpapers to choose from. People also appreciate the prompt and helpful sampling service, noting that the samples arrive quickly and are presented in a wonderful way. However, some people mentioned that delivery times were occasionally slow, leading to unexpected waiting periods for their purchases. Reviewers also noted instances where specific orders took longer than anticipated to arrive, causing frustration with shipping updates. Additionally, a few consumers pointed out that certain fabric samples were not large enough to fully appreciate the design.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the gorgeous, high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with orders... See more

Order

Reviewers mention ambiguous feedback about order, noting that while samples and some items arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful selection of high-end... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 5 out of 5 stars

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how t... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design community. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings. Since 2013, Jane Clayton & Company has been headed up by Jane’s son Bertie whose vision for a more inclusive approach to interior design has resulted in a diverse but carefully curated collection. Our range of fabric, wallpaper and made to measure pieces now features over a hundred brands and caters to a variety of tastes and budgets, from coveted high-end designers to emerging independents and popular household names. With dozens of new collections added each week, there’s always something new and unexpected to discover.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(716)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Very reliable company

Very reliable company. Kept me informed of a delay out of their control and delivered inside the guidance time. Good quality products.

8 May 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication

Ordered a sample… it came nice and quickly so that’s a plus. However the sample sent, cut from a fabric with a large geometric pattern and colour combination, was missing two of the main colours in the design, and typically the two colours we are trying to match. I contacted with an image on IG…no reply. Asked what was happening and told to email. Emailed with picture and as yet no reply.
I would appreciate a sample sent that represents the entire pattern ideally otherwise what’s the point?

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Luxury wall paper retailer/ sub par suppliers

Ordered wall paper a month ago, still waiting for a dispatch notice/ tracking number. Have been cited ‘supplier issues’ as the reason for the delay. The relevant supplier is ‘coordonne’ for reference. At the prices they sell wall paper, they should be advertising accurate lead times. This has and is currently holding up our project - beware before purchasing, you may experience significant delays.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality of samples fabrics was superb

I just received my samples from Jane Clayton & Co. the fabrics are extraordinary in their colors and the velvet sample is simply glorious. They will go a long way for my client in choosing fabrics that are taking their cue from the mural I am painting. I am delighted that choosing this company was a perfect choice. You delivered so promptly and the quality of the goods made my choices perfect.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of wallpaper that isn't…

Great selection of wallpaper that isn't easy to find on the high street, something a little different. Particularly liked the wallpaper calculator. Also got a prompt response to an email query I sent.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My third time ordering fabric from Jane…

My third time ordering fabric from Jane Clayton and I have been impressed on each and every occasion by fast, efficient service and the quality of the cloth ordered. I have recommended to several friends and will definitely use again. Thank you.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very nice service

Very nice service, received my textile samples in sizes that lets you really see and feel the quality and colours

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Good quality samples and service

I just ordered some samples of wallpaper and received good service for this simple request .I would definitely use the company for any further purchases.
The quality of the samples were good.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered my free samples. Chose the paper I wanted and got the delivery super quick.

28 March 2026
Unprompted review

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