Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information t... See more
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See what reviewers are saying
Sometimes putting things right when they don’t go well defines how good a company really is. We’ve bought many rugs from them before - this time an identical model to replace a worn one. When I reacte... See more
Company replied
I am writing to thank you for the excellent service from your Company. The rug was delivered by an efficient and pleasant delivery driver within the time limit advised. My husband and I could not b... See more
Company replied
The Rug Seller’s product is great but the delivery service they use is shocking well my experience anyway. My rug was scheduled for delivery on three separate days, and despite waiting at home eac... See more
Company details
Written by the company
The Rug Seller is a leading supplier of Luxury Homeware by leading designer brands including Ted Baker, William Yeoward, Designers Guild and Laura Ashley. Choose from our huge selection of rugs suitable for all rooms in your home alongside our curated selection of luxury bedding, cushions, throws, lighting and much more. Discover Modern, Vintage and Contemporary styles in the latest colours and luxurious textures. Our team source the finest products from around the globe. Shop Online or visit our social channels for home inspiration, style guides or helpful tips.
Contact info
7 Trafford Moss Road, M171SQ, Manchester, United Kingdom
- sales@therugseller.co.uk
- www.therugseller.co.uk
2.8
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would love to be able to review my paid…
Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information the rug would be on its way 13th Feb? Now 16th and no rug,no info,no concern.Wish I had avoided an online gang of cowboys and paid a reputable company for something in stock.Won't be using these jokers ever again.
16 February 2026
Unprompted review
I have spent hundreds of pounds since …
I have spent hundreds of pounds since 2018 with this company. Lovely rugs. Last spring I ordered a rug that didn't work, corresponded about return. Company went down but is now back up and running. I am still owed the money. Very very bad form. One would think in PR terms paying off small debts would be good practice. Otherwise we'll moan about bad treatment which will undermine the new company.
21 February 2025
Unprompted review
GONE INTO ADMINISTRATION'THE RUG SELLER' ALSO…
THIS COMPANY 'THE RUG SELLER' PART OF LUXURY HOME DESIGN GROUP LTD
7 Trafford Moss Road
Astra Business Park
Off Guinness Road
Trafford Park
Manchester
M17 1SQ
HAS GONE INTO ADMINISTRATION.
ADMINISTRATORS ARE KROLL ...
I've emailed tom bond at kroll com and asked for paperwork from them to give to my bank but nothing received via post or email todate 14.03.25
Still advertising on line and still showing as a valid company on GOV company information on Web site ... Company no. 08805262
5658059
Regards to all from Tee
10 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Can i please have a response asap
Can i please have a response asap, ordered placed 4th no dispatch notice, i cannot get through on the phone its never answering. Website states delivery within 10 days worried for my order please. Email sent 4 days ago no response there either
4 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
I have queried where my refund is after…
I have queried where my refund is after paying £50 to return my rug after trying it in the room amd not liking it. I have just had am email saying this company has gone into liquidation!!!
Atrocious to not give me a refund and sounds like a scam.
1 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Unfortunately the company is being…
Unfortunately the company is being liquidated. Website looks to be only selling off existing stock
12 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Ceased trading but website still selling!
The company has ceased trading and has filed notice to appoint an administration team, YET the website continues to take sales. I can't seem to get my money back. :(
11 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Tried to get a refund for a rug not…
Tried to get a refund for a rug not delivered. Message received to say they are looking into it and then a message received the second time saying they have gone into administration. This company continues to trade online despite already receiving a notification to say they have gone into administration.
24 February 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Company insolvent
Received an email this company has gone insolvent so won't be completing my transaction, but they kept my payment. Currently working with credit card company to get a refund. However their website is still active, do not buy from this company.
7 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
DO NoT USE THIS UNSCRUPULOUS COMPANY
DO NoT USE THIS UNSCRUPULOUS COMPANY, THEY ARE THIEVES!!!!!! I ordered 355 worth of wallpaper on 24 th February and havnt received anything.
After sending a few emails to chase the order I have now received a message to say they have gone into administration.
10 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Don’t buy from this company I am also…
Don’t buy from this company I am also frustrated about their customer service , voice mail full when you ring , there is no live chat, and no response from two emails. I am very skeptical I will get any refund of over £150. I believe rug seller is also a scam of a company deceiving people they have an excellent customer service but it’s far from the reality .
10 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
I do not usually leave reviews but I am…
Update: this company has gone into receivership; do not buy from this company. I do not usually leave reviews but I am leaving this review because I have run out of any other option to contact the company. My rug was faulty upon delivery and this was immediately reported to The Rug Seller via email; eight emails later, including photos of the faulty rug, I have still not received a date for the faulty rug to be collected by a carrier as promised in email no 5. Due to this impasse, The Rug Seller has collected my money but does not seem keen to rectify their own mistakes to enable refunds. The Customer Service dept for this company is totally inept, the ‘phone number never connects to a person and the voicemail inbox is apparently constantly full. Emails are ignored and promises are not followed through. I would not recommend using this company to purchase anything.
13 February 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Avoid this company
I am still awaiting my refund for my rug after a month of trying to get it. They admitted the rug was faulty in an email and twice said they arranged a pick collection. I had to wait in all day both times and no one ever turned up. I’ve tried to call and email multiple times and have been ignored. They only responded to my last review on here as it’s public. This company is not reliable. Read the reviews they take your money and have no type of customer service when there is an issue. I’m now logging a formal complaint with trading standards and I’ll issue a letter of intend. It’s now about principle of treating customers like this, you should not be able to get away with it.
3 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Scam
Scam! It's been almost a month since they initiated a refund and still not gotten my money
20 February 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Do not buy from this company
Do not buy from this company. They do not deliver
6 February 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Do not use the company has ceased…
Do not use the company has ceased trading, I ordered a rug on the 06/02/25 haven’t never received it, I chased them for the 3rd time yesterday and was informed they have ceased trading
7 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Ordered Rug and no delivery
I ordered a rug for just under £200 on 5 February 2025 and it is now 8th March 2025 and o news about from the company about the rug despite several emails. No one answers the phone.
Wish I had read the reviews before I placed the order. Will be contacting the credit card company to see if I can get my money back.
Please be cautious when buying from companies like these.
5 February 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
No refund and no contact
I have been waiting since before Christmas for this company to deliver a rug I can actually use. I have had two and both have been faulty. Now they are not responding to emails.
Do not order from them as there is very obviously a problem.
7 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Avoid this company at all costs!
I ordered a rug which I didn’t like and returned it at my own expense, which is fine. However the company have not refunded or acknowledge the return. The also haven’t replied to several emails and the phone number they provide is never answered and they have set it so you can’t leave a message. The company is a scam and this is not the way to treat customers! This is very poor service and also theft! The company is obviously not run properly and take peoples money unfairly even though the item has been returned. I have been waiting a month and heard nothing! I have had to contact my bank to get the money back! Avoid this company at all costs!
7 March 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
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