Jane Clayton & Company Reviews 

715
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, mentioning the large selection of gorgeous fabrics and wallpapers to choose from. People also appreciate the prompt and helpful sampling service, noting that the samples arrive quickly and are presented in a wonderful way. However, some people mentioned that delivery times were occasionally slow, leading to unexpected waiting periods for their purchases. Reviewers also noted instances where specific orders took longer than anticipated to arrive, causing frustration with shipping updates. Additionally, a few consumers pointed out that certain fabric samples were not large enough to fully appreciate the design.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the gorgeous, high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with orders... See more

Order

Reviewers mention ambiguous feedback about order, noting that while samples and some items arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful selection of high-end... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 5 out of 5 stars

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how t... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design community. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings. Since 2013, Jane Clayton & Company has been headed up by Jane’s son Bertie whose vision for a more inclusive approach to interior design has resulted in a diverse but carefully curated collection. Our range of fabric, wallpaper and made to measure pieces now features over a hundred brands and caters to a variety of tastes and budgets, from coveted high-end designers to emerging independents and popular household names. With dozens of new collections added each week, there’s always something new and unexpected to discover.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

715 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(715)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price/top quality …

Despatched Tuesday and delivered Thursday. V impressed. Found material to be the best price/top quality by far and got 10% off as a new customer. Will definitely order from here again. Thank you! 5⭐️

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Simplicity

Easy to order, helpful guide as to how many rolls of wallpaper to order. Arrived quickly (in specified time frame) well packaged

9 October 2026
Unprompted review
Rated 1 out of 5 stars

Company refused to let me send back…

Company refused to let me send back some fabric even though they didn't show the scale represented on the product page so now I'm out of pocket. Product was not accurately represented on the product page. Disappointed with customer service who didn't offer me any sort of solution.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Good service and choice

Easy to navigate website, endless choice and simple to place order. It arrived within a couple of days. Very pleased. Would purchase from them again and recommend to others.

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quick, efficient service. Website easy to use and order. Fabric arrived very quickly and is just what I want.

6 October 2026
Unprompted review
Rated 4 out of 5 stars

Thought samples service was fast and…

Thought samples service was fast and easy. Would have liked an option to pay for a whole pattern piece with out buying a meter. To be able to manage to picture full colour depth. I'm nervous as curtains I chose 2-3 years ago seemed a lot darker when made up and lined. Hopefully this time I can make better judgement. And make the room brighter and lighter.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service...

Wonderful customer service....so polite! When I needed an extra roll of wallpaper, they kindly extended the sale price! The best experience!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service.
My free samples arrived quickly, nicely presented in a folder.
My subsequent order was delivered by courier within 3 days.
The wallpaper I bought was significantly cheaper than other online retailers.

21 September 2026
Unprompted review
Rated 4 out of 5 stars

Good service kindness and accuracy

I’m satisfied.
All the services and the website are well organized, except from the real availability of the products.
I chose a tissue that was in the catalogue, I concluded the order with payment and than I have been contacted to advise me that it took two months for having the new stock.
Than they postponed with kindness again for further two times, proposing also the refund and I accepted these postponements.
At the third one I couldn’t wait and decided to change the product.
The service was efficient and perfect I also received the refund for the price difference so I am satisfied in the end.
However I would like to highlight that it is still possible to buy the product I chose in the original order as it is available in this moment whilst it isn’t and I wonder if there are other products in this situation.
It’s only a matter of more accuracy, any case I will recommend Jane Clayton.
Many thanks.

21 May 2026
Unprompted review

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