Jane Clayton & Company Reviews 

717
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, mentioning the large selection of gorgeous fabrics and wallpapers to choose from. People also appreciate the prompt and helpful sampling service, noting that the samples arrive quickly and are presented in a wonderful way. However, some people mentioned that delivery times were occasionally slow, leading to unexpected waiting periods for their purchases. Reviewers also noted instances where specific orders took longer than anticipated to arrive, causing frustration with shipping updates. Additionally, a few consumers pointed out that certain fabric samples were not large enough to fully appreciate the design.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the gorgeous, high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with orders... See more

Order

Reviewers mention ambiguous feedback about order, noting that while samples and some items arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful selection of high-end... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 5 out of 5 stars

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how t... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design community. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings. Since 2013, Jane Clayton & Company has been headed up by Jane’s son Bertie whose vision for a more inclusive approach to interior design has resulted in a diverse but carefully curated collection. Our range of fabric, wallpaper and made to measure pieces now features over a hundred brands and caters to a variety of tastes and budgets, from coveted high-end designers to emerging independents and popular household names. With dozens of new collections added each week, there’s always something new and unexpected to discover.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

717 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(717)

173 reviews in the last 12 months

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Rated 3 out of 5 stars

Could be much better

I bought 5 rolls of Sanderson wallpaper + the recommended paste. They didn’t have the paste in stock and after some back and forth sent me an alternative but it didn’t arrive in time for my decorator to do the job (despite my specifying when that was) so I had to go out and get some that morning.

Then there was a load more back and forth about sending the replacement paste back which they eventually agreed to cover postage for.

Finally we weren’t able to finish the wallpapering within the specified 30 days return period (some prep work took longer than expected and we’re waiting for decorator to be available again) so we won’t be able to send back the excess. It’s quite pricey wallpaper so expect to be about £140 out of pocket.

To be safe I’d recommend buying from somewhere with a longer return period to avoid this risk.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order online with a 5-8…

I placed an order online with a 5-8 delivery lead time. The company confirms an email will be sent when the items are dispatched. To date, some 11 days since I placed my order, I have yet to receive an email confirming my order has been dispatched. My decorator has now left the site and I not be able to finish the works to my house. Very disappointing experience

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Wallpaper and fabric samples

The sample arrived within days and was well presented in a card folder. I have successfully used this service several times for both fabric and wallpaper samples . I have also previously ordered made to measure Roman blinds which were easy to fit and of high quality.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick & easy

Easy ordering process, fast delivery & effective communication . Great product too.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Bought a beautiful Harlequin rug from…

Bought a beautiful Harlequin rug from Jane Clayton & Co. Excellent communication with them to ensure it didn’t arrive when we were on holiday and it arrived the day after our return. Looks terrific , very happy. Definitely recommend this company.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I love it

The wallpaper met my expectations and will be a lovely complement to my bedroom just need to get it on the wall now. I hope I don’t have too many rolls as the job can’t be done for some weeks and refunds only valid 30 days.

27 August 2025
Unprompted review

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