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JAKI London Reviews 

11,587
•
TrustScore 4.5 out of 5

4.4

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 3,119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful products, highlighting their excellent quality, luxurious feel, and elegant designs that often receive compliments. People consistently report fast and efficient delivery, even for international shipments, and commend the customer service for being responsive, helpful, and going above and beyond to assist with orders. However, some customers noted sizing inconsistencies, with items sometimes being too small or long despite size guide consultation. A few other people also felt that certain products didn't match online descriptions or expectations regarding material and formality. Instances of significant delivery delays or non-receipt of orders, even with expedited shipping, also caused frustration for some.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its beautiful design, quality, and... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful fabrics, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Order

People report positive experiences with their orders, often praising the quick shipping and quality of items... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's quick, clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more

Rated 5 out of 5 stars

Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer... See more

Rated 5 out of 5 stars

I ordered a satin skirt/shirt from Jaki for a "mother of the groom" dress. I was devastated when UPS sent it to the wrong address, but the people at Jaki sent me out a replacement on the same day it... See more

Rated 5 out of 5 stars

The clothes are gorgeous and very well made ,However the seam came away slightly on a very delicate dress they agreed to refund me some of the money so I could pay to get it repaired even though it wa... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(11,587)

3,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy and fast to order

Easy and fast to order and even though the dress wasn't in stock, you notified me quickly and delivered before the estimated date. It would be good to be able to have a "click and collect" option for added security and not risk the parcel being stolen whilst away

17 June 2026
Rated 5 out of 5 stars

Love every piece that I have ordered…

Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer support has been great and promptly resolved an issue I had. Most importantly, in this world of fakes, I can trust Jaki.

22 June 2026
Rated 5 out of 5 stars

I received my merchandise promptly but …yes

I received my merchandise promptly but unfortunately had to return because the matching top was not going to be available in time for the event I need it. You promptly sent a return label and I mailed it back.
The item was beautiful and I will definitely order from you in the future.

22 June 2026
Rated 5 out of 5 stars

Understated elegance

I usually order from the US but this time ordered whilst in the UK. The suit was with me within 49 hours and as usual the fit and quality are exceptional, the cloths are understated elegance

22 June 2026
Rated 3 out of 5 stars

I have ordered several things from Jaki…

I have ordered several things from Jaki London and I’ve enjoyed all my purchases.
While I really liked the color and style of this top and pant, I was not thrilled with the fabrication. I felt it was too flimsy and wrinkled horribly for the price of the garments. This purchase was a “swing and a miss” for me.
Easy return process and great CS!

15 June 2026
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Reply from JAKI London

Hi AB,

Thank you so much for your continued support and for taking the time to share your feedback.

We're delighted to hear you've enjoyed your previous JAKI purchases and that our Customer Service and returns process met your expectations.

Our premium satin is chosen for its beautiful drape and luxurious finish. As with most high-quality satin fabrics, some creasing is expected during wear and transit.

We recommend using a handheld steamer or a cool iron on the reverse side to easily smooth out any wrinkles.

Kind regards
Rosy

JAKI Customer Service

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