Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more
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Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
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Replied to 98% of negative reviews
Typically replies within 1 week
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This dress is beautiful
This dress is beautiful, lovely material, nicely made. True to colour (yellow). Quick (1week) Delivery to northern Canada.
I’m 5’4” with a hourglass shape, I ordered X-Large to give me lots of room through my hips, I probably could have downsized to a large. There should be more sizing specs. Ie width of dress at pockets etc. dress was 7” too long , I had it altered - 3” off the neck and shoulders -4”off the bottom!
Now it’s perfect!
I am in Australia and delivery is…
I am in Australia and delivery is always quick and reliable. I have had to exchange an item and the process was easy. High quality products that are beautiful and elegant.
I efficient helpful and courteous. Excellent quality.
I found that this company has been very efficient! Helpful and courteous. Clothes are beautiful and of great quality.
CS quickly handled my issue
Received a damaged item and CS quickly handled the issue replacing the top to bring with me on my holiday. Beautiful top despite the damage.
I love everthing I've bought so far
I love everthing I've bought so far. Beautiful styles and quality.
Incredible customer service for a beautiful dress
I ordered a satin skirt/shirt from Jaki for a "mother of the groom" dress. I was devastated when UPS sent it to the wrong address, but the people at Jaki sent me out a replacement on the same day it was lost! I am excited to wear this beautiful satin outfit at my son's wedding.
Great
Great, responsive Customer Service. I needed to update a pre-ordered item to something in stock due to an upcoming event, and got immediate, helpful & personalized support to assure I'd have something stunning to wear, on time. Very happy with their prompt response to my inquiry, & help with my order.
Quick service and superb Quality…
Quick service and superb Quality clothes and amazing customer service
I ordered a jaki mink dress in a size…
I ordered a jaki mink dress in a size and immediately realized I had requested the wrong size and emailed customer service in minutes requesting they send me the right size or cancel. They ignored my request and sent me another wrong. I am in Canada so this is very inconvenient

Reply from JAKI London
Beautiful sweater, nice style!!
Perfect fit, beautiful color,good quality. Jaki could have communicated the status of the order over the month it took to get here !!!!
Easy and fast to order
Easy and fast to order and even though the dress wasn't in stock, you notified me quickly and delivered before the estimated date. It would be good to be able to have a "click and collect" option for added security and not risk the parcel being stolen whilst away
Love every piece that I have ordered…
Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer support has been great and promptly resolved an issue I had. Most importantly, in this world of fakes, I can trust Jaki.
Got the Demi satin vest top in khaki
Got the Demi satin vest top in khaki. Very nice color, quality, and fit. I love it. Now I need an elegant skirt to match it.
The dress fits beautiful and the…
The dress fits beautiful and the material is stunning thank you for work man ship well done
Very prompt in refunding an item that…
Very prompt in refunding an item that didn’t work for me. Merchandise is gorgeous, wish it had!!
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