JAKI London Reviews 

11,578
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful products, highlighting their excellent quality, luxurious feel, and elegant designs that often receive compliments. People consistently report fast and efficient delivery, even for international shipments, and commend the customer service for being responsive, helpful, and going above and beyond to assist with orders. However, some customers noted sizing inconsistencies, with items sometimes being too small or long despite size guide consultation. A few other people also felt that certain products didn't match online descriptions or expectations regarding material and formality. Instances of significant delivery delays or non-receipt of orders, even with expedited shipping, also caused frustration for some.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its beautiful design, quality, and... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful fabrics, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Order

People report positive experiences with their orders, often praising the quick shipping and quality of items... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's quick, clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more

Rated 5 out of 5 stars

Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer... See more

Rated 5 out of 5 stars

I ordered a satin skirt/shirt from Jaki for a "mother of the groom" dress. I was devastated when UPS sent it to the wrong address, but the people at Jaki sent me out a replacement on the same day it... See more

Rated 5 out of 5 stars

The clothes are gorgeous and very well made ,However the seam came away slightly on a very delicate dress they agreed to refund me some of the money so I could pay to get it repaired even though it wa... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(11,578)

3,304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This dress is beautiful

This dress is beautiful, lovely material, nicely made. True to colour (yellow). Quick (1week) Delivery to northern Canada.
I’m 5’4” with a hourglass shape, I ordered X-Large to give me lots of room through my hips, I probably could have downsized to a large. There should be more sizing specs. Ie width of dress at pockets etc. dress was 7” too long , I had it altered - 3” off the neck and shoulders -4”off the bottom!
Now it’s perfect!

24 June 2026
Rated 5 out of 5 stars

CS quickly handled my issue

Received a damaged item and CS quickly handled the issue replacing the top to bring with me on my holiday. Beautiful top despite the damage.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service for a beautiful dress

I ordered a satin skirt/shirt from Jaki for a "mother of the groom" dress. I was devastated when UPS sent it to the wrong address, but the people at Jaki sent me out a replacement on the same day it was lost! I am excited to wear this beautiful satin outfit at my son's wedding.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, responsive Customer Service. I needed to update a pre-ordered item to something in stock due to an upcoming event, and got immediate, helpful & personalized support to assure I'd have something stunning to wear, on time. Very happy with their prompt response to my inquiry, & help with my order.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a jaki mink dress in a size…

I ordered a jaki mink dress in a size and immediately realized I had requested the wrong size and emailed customer service in minutes requesting they send me the right size or cancel. They ignored my request and sent me another wrong. I am in Canada so this is very inconvenient

25 June 2026
Unprompted review
JAKI London logo

Reply from JAKI London

Hi Mary,

Thank you for your feedback.

Although we were unable to update your order to the originally requested size before dispatch, we did our very best to resolve the issue by arranging the next available size for you instead.

We hope you love your new dress, and if there's anything else we can help with, our team is always happy to assist.

Kind regards
Rosy

JAKI Customer Service

Rated 4 out of 5 stars

Easy and fast to order

Easy and fast to order and even though the dress wasn't in stock, you notified me quickly and delivered before the estimated date. It would be good to be able to have a "click and collect" option for added security and not risk the parcel being stolen whilst away

17 June 2026
Rated 5 out of 5 stars

Love every piece that I have ordered…

Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer support has been great and promptly resolved an issue I had. Most importantly, in this world of fakes, I can trust Jaki.

22 June 2026

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