JAKI London Reviews 

11,596
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often receiving compliments. Many highlight the efficiency of the delivery service, noting that orders arrive promptly. People are very satisfied with their purchases, frequently expressing intentions to order again, and customer service is widely commended for being outstanding and helpful. However, some customers experienced delivery issues, including late arrivals or unexpected pre-order delays. A few also noted sizing inconsistencies, leading to items not fitting as expected or appearing different from online descriptions. Additionally, some reviewers reported difficulties with returns or refunds, particularly concerning product condition claims.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its beautiful design, excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight and satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a desire to order again... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first purchase from JAKI, and I couldn’t be happier. The dress is beautiful, excellent quality, and arrived very quickly. It washes well and has kept its shape perfectly. I’ve received s... See more

Rated 5 out of 5 stars

Delivery arrived quite quickly Dress feels lovely, good quality, haven't worn it yet keeping for holiday. Quite long as I'm just 5'1" but I'm used to having dresses shortened. Would definitely ord... See more

Rated 5 out of 5 stars

Love every piece that I have ordered and received- Great quality, soft and comfortable on the skin, and looks great. I am slowly collecting all colours of the asymmetric knitts line!!! The customer... See more

Rated 5 out of 5 stars

Ordered for first time, dress size recommended did not work and to be given full refund… returned with paid return label… ordered next size with hopes it works. My emails were answered always and pr... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(11,596)

3,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick. Dress is beautiful, lovely fabric and exactly as shown on the website. This is the second time I have bought from this company and I am very pleased and will buy again!

1 July 2026
Rated 5 out of 5 stars

Quality and Service

The style and quality of the items are impeccable along with the customer service... five star experience from top to bottom. Like the old saying goes, you get what you pay for.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The clothes are gorgeous and very well…

The clothes are gorgeous and very well made ,However the seam came away slightly on a very delicate dress they agreed to refund me some of the money so I could pay to get it repaired even though it was a long time out of guarantee! What amazing customer service ! Thank you Rosy

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful shirt

Beautiful shirt and it was despatched literally as soon as I had posted the larger one back. I was so impressed with this service. The quality is excellent it is an oversized shirt and I went down two sizes and it fits perfectly.

1 July 2026
Rated 5 out of 5 stars

Outstanding service

I can’t recommend them highly enough. Their professionalism, knowledge, and genuine commitment to helping me were outstanding from start to finish. They guided me through every step, answered all my questions, and went above and beyond to ensure the best possible outcome.

Thanks to their expertise and support, I achieved a fantastic result that exceeded my expectations. If you’re looking for someone who truly cares and delivers exceptional service, I wouldn’t hesitate to recommend them. Thank you again for all your hard work

1 May 2026
Rated 4 out of 5 stars

The product was of good quality and the…

The product was of good quality and the shipping was very quick. I really expected it to take alot longer to receive. I'm glad I read the sizing chart, because this product runs very small, but it worked good for me. Not very happy I had to go up a whole size, but at least it fit.

30 June 2026
Rated 5 out of 5 stars

Fast delivery and great quality

Very fast delivery. My order was shipped the day after I placed it !
I ordered the amethyst plump audrey jumpsuit and it looks stunning. You can tell the quality is good straightaway. Plus it is super confortable to wear and easy to style !
I'm 5'4 so I ordered the shorter version and thanks to the adjustable straps it fits very well.
Would totally order again !

24 June 2026
Rated 2 out of 5 stars

I thought I liked my order

I thought I liked my order, because I’ve ordered your merchandise before. But I’m not really pleased with the halter dress that I purchased and want to see or know how to return it and get credit. It was not as formal as I wanted to be for a formal occasion I am attending.

22 June 2026
JAKI London logo

Reply from JAKI London

Hi Jewel,

Thank you for your email.

You can find our full return instructions here: https://jaki.co.uk/pages/returns. The page explains how to start your return and the available return options.

If you have any questions during the process, please don't hesitate to let us know via info@jaki.co.uk —we're happy to help.

Kind regards
Rosy

JAKI Customer Service

Rated 5 out of 5 stars

Great Customer Service

I ordered more of these beautiful clothes, but I needed a favor regarding the shipment and they got it done for me! I appreciated that very much.

I love everything I have ordered from this company and I always receive compliments when wearing JAKI clothing.

Once I needed to make a return and the process could not have gone more smoothly.

Wonderful products and excellent customer service!

6 July 2026
Unprompted review

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