This was my first purchase from JAKI, and I couldn’t be happier. The dress is beautiful, excellent quality, and arrived very quickly. It washes well and has kept its shape perfectly. I’ve received s... See more
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Company details
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London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
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Replied to 98% of negative reviews
Typically replies within 1 week
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Delivery was quick
Delivery was quick. Dress is beautiful, lovely fabric and exactly as shown on the website. This is the second time I have bought from this company and I am very pleased and will buy again!
My experience with you was good if I…like it, I’ll buy others clothes
My experience with you was good if I compare with others compagnie
The quality was ok but not enough for me
I love my dress and sweater don’t forget
Quality and Service
The style and quality of the items are impeccable along with the customer service... five star experience from top to bottom. Like the old saying goes, you get what you pay for.
Absolutely wonderful customer service…
Absolutely wonderful customer service and a great company to do business with their product is stellar!
The clothes are gorgeous and very well…
The clothes are gorgeous and very well made ,However the seam came away slightly on a very delicate dress they agreed to refund me some of the money so I could pay to get it repaired even though it was a long time out of guarantee! What amazing customer service ! Thank you Rosy
Beautiful shirt
Beautiful shirt and it was despatched literally as soon as I had posted the larger one back. I was so impressed with this service. The quality is excellent it is an oversized shirt and I went down two sizes and it fits perfectly.
Excellent material and quality
Outstanding service
I can’t recommend them highly enough. Their professionalism, knowledge, and genuine commitment to helping me were outstanding from start to finish. They guided me through every step, answered all my questions, and went above and beyond to ensure the best possible outcome.
Thanks to their expertise and support, I achieved a fantastic result that exceeded my expectations. If you’re looking for someone who truly cares and delivers exceptional service, I wouldn’t hesitate to recommend them. Thank you again for all your hard work
The product was of good quality and the…
The product was of good quality and the shipping was very quick. I really expected it to take alot longer to receive. I'm glad I read the sizing chart, because this product runs very small, but it worked good for me. Not very happy I had to go up a whole size, but at least it fit.
Fast delivery and great quality
Very fast delivery. My order was shipped the day after I placed it !
I ordered the amethyst plump audrey jumpsuit and it looks stunning. You can tell the quality is good straightaway. Plus it is super confortable to wear and easy to style !
I'm 5'4 so I ordered the shorter version and thanks to the adjustable straps it fits very well.
Would totally order again !
Outstanding human contact
Outstanding human contact - the service provided was swift with up to date response and resolution
Quick dispatch
Quick dispatch. Timely response to contact. Unfortunately the amount taken off my refund was excessive.
I thought I liked my order
I thought I liked my order, because I’ve ordered your merchandise before. But I’m not really pleased with the halter dress that I purchased and want to see or know how to return it and get credit. It was not as formal as I wanted to be for a formal occasion I am attending.

Reply from JAKI London
Great service and dispatch very high…
Great service and dispatch very high quality garments and are exactly as advertised .
Very speedy shipping
Very speedy shipping! Love love the product however because the dress was always out of stock I missed every discount on the two items🥹
Great Customer Service
I ordered more of these beautiful clothes, but I needed a favor regarding the shipment and they got it done for me! I appreciated that very much.
I love everything I have ordered from this company and I always receive compliments when wearing JAKI clothing.
Once I needed to make a return and the process could not have gone more smoothly.
Wonderful products and excellent customer service!
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