Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using your products successfully for 2 years.
Company replied
There delivery and there prices
The product has satisfied my needs greatly by keeping me satisfying my love
Company replied
Company details
Written by the company
Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
Contact info
222 Bay St, Suite 3000,, M5K 1E7, Toronto, Canada
- hello@jack.health
- jack.health
Take charge of your health.
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jack Health is great
Started with the longevity blood testing. From those results I got a ton of insights into my health. Which also prompted me to go on TRT due to seriously low levels. All handled in one place, great service, very fast. 10/10
1 May 2026
Unprompted review
Reply from Jack Health
Hi Matthew,
Thank you for your fantastic review! We're delighted to hear the Longevity blood testing provided valuable insights into your health and helped identify low testosterone levels.
It's great to know you were able to seamlessly move into treatment with our team and that the process was fast and convenient. Thank you for trusting us with your care, and we wish you continued success on your health journey.
– The Jack & Jill Health Team
Jack H for the win
Great service, fast shipping. I contacted all the online companies you heard of Jack H is the best
1 May 2026
Unprompted review
Reply from Jack Health
Hi Massimo,
Thank you so much for your kind words! We're honoured that you chose us after comparing several online providers.
We're thrilled to hear you've had a great experience with both our service and shipping. Your recommendation means a lot to our team.
– The Jack & Jill Health Team
As always the service was great.
28 April 2026
Unprompted review
Reply from Jack Health
Hi Gus,
Thank you for your continued support! It means a great deal to us to hear that you've consistently had a great experience with our service.
We truly appreciate your loyalty and look forward to continuing to support your health journey.
– The Jack & Jill Health Team
Reply from Jack Health
Hi Jim,
Thank you for your review! We're glad to hear you've found our service straightforward and easy to work with.
We appreciate your support and look forward to helping you again in the future.
– The Jack & Jill Health Team
Fast and easy1
8 May 2026
Unprompted review
Reply from Jack Health
Hi,
Thank you for taking the time to leave a review! We're pleased to hear your experience was fast and easy, that's exactly what we strive to provide.
Thanks again for choosing Jack & Jill Health!
– The Jack & Jill Health Team
Reply from Jack Health
Hi Andre,
Thank you for your review! We're happy to hear that everything is working well for you so far.
If you ever have any questions or need support along the way, our team is always here to help. We appreciate your trust in Jack & Jill Health.
– The Jack & Jill Health Team
Every time I need a refill I have to…
Every time I need a refill I have to chase them down. Their policy to force pharmacy's to call them is ridiculous and only adds to the waiting time. Now my pharmacist who doesn't work for them has to choose to wait on hold for hours if they decide to pick up. I am just going to cancel them and go with someone else because I'm sick of it. Bye Jack health
19 May 2026
Unprompted review
Reply from Jack Health
Hi Eric,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've experienced with your prescription refills.
We understand how important it is to receive medications without unnecessary delays, and it's disappointing to hear we fell short of your expectations. Your feedback regarding the refill process and communication with pharmacies has been shared with our team for review, as we're always looking for ways to improve the patient experience.
We appreciate your honest feedback and are sorry to hear we're losing your trust. We wish you all the best moving forward.
– The Jack & Jill Health Team
Reply from Jack Health
Hi,
Thank you for your review! We're glad to hear you've found our platform easy to use and that your deliveries have been fast and accurate.
We appreciate your support and look forward to continuing to provide you with reliable service.
– The Jack & Jill Health Team
Very good Services and products
18 May 2026
Unprompted review
Reply from Jack Health
Hi Raymond,
Thank you for your kind review! We're so pleased to hear you've been happy with both our services and the products we provide.
We appreciate your trust and look forward to continuing to support your health journey.
– The Jack & Jill Health Team
Great overall services delivery…
Great overall services delivery evrything
1 May 2026
Unprompted review
Reply from Jack Health
Hi Jocelyn,
Thank you for your wonderful feedback! We're delighted to hear you've had a great overall experience with our service and care.
Your support means a great deal to our team, and we look forward to continuing to provide you with the high level of service you expect.
– The Jack & Jill Health Team
Everything was as expected
Everything was as expected
Price ok
Shipping fast
Tracking package work great
11 February 2026
Reply from Jack Health
Thank you for taking the time to leave a review. We’re so glad you had a positive experience with our team. Your feedback means a lot to us.
Reply from Jack Health
We really appreciate your kind feedback! It’s wonderful to know you’re enjoying the product and that everything reached you on time. Thanks again for taking the time to leave a review.
Jack understands both my needs and my…
Jack understands both my needs and my goals. It's like talking to my family doctor...if my doctor was my older brother!
5 May 2026
Unprompted review
Reply from Jack Health
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that our team was able to support you and make the process smooth and positive. Feedback like this means a lot to us and motivates us to keep improving every day.
Great service 🙂 thanks for all ur help…
Great service 🙂 thanks for all ur help with my treatment, 100% recommended , the product is excellent and the Delivery service too
22 April 2026
Unprompted review
Reply from Jack Health
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that our team was able to support you and make the process smooth and positive. Feedback like this means a lot to us and motivates us to keep improving every day.
An easy and fast process to get a…
An easy and fast process to get a prescription and have the product delivered.
27 April 2026
Unprompted review
Reply from Jack Health
We really appreciate your kind feedback! It’s wonderful to know you’re enjoying the product and that everything reached you on time. Thanks again for taking the time to leave a review.
Reply from Jack Health
Thanks so much for your review! We’re thrilled you’re happy with your order and appreciate your support.
Reply from Jack Health
We really appreciate your kind feedback! It’s wonderful to know you’re enjoying the product and that everything reached you on time. Thanks again for taking the time to leave a review.
Reply from Jack Health
Thank you for the 5-star review! We’re glad to hear everything arrived smoothly and that you’re happy with your experience. We appreciate your support and look forward to serving you again.
Great Customer Service
HI, Ive been a member of Jack H for several years and they are always quick to handle my requests. The products have never been shipped late and the service is top notch. RJ
14 June 2025
Reply from Jack Health
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that our team was able to support you and make the process smooth and positive. Feedback like this means a lot to us and motivates us to keep improving every day.
Seamless.
Easy to get information. No hassle. Deliveries are always on time.
8 April 2026
Unprompted review
Reply from Jack Health
Thank you for the 5-star review! We’re glad to hear everything arrived smoothly and that you’re happy with your experience. We appreciate your support and look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.