Ivor Mairants Musicentre Reviews 

324
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and condition, often finding items better than expected, even for ex-demo purchases. Many appreciate the competitive pricing, swift and well-packaged delivery, and excellent overall service from helpful staff. However, some customers noted occasional delays in delivery, with items arriving later than advertised or lacking tracking. A few also experienced inaccurate product descriptions, such as rusty parts on ex-display items or receiving incorrect/incomplete products.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the value, quality, and condition of items... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery,... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, often highlighting great or competitive pricing,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good value at the time of order, good website, great selection of products . Incredible service; ordered 11:30 am, delivered 8:30 am next day. One star off because the product had nearly halved i... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!


Company details

  1. Musical Instrument Store
  2. Guitar Store

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

324 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(324)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vintage Gordon Giltrap Signature Deluxe Electro-Acoustic Guitar ~ Natural Satin

Vintage Gordon Giltrap Signature Deluxe Electro-Acoustic Guitar ~ Natural Satin

A worthy companion to my Vintage Gordon Giltrap all-mahogany signature guitar! Arrived promptly and well-packaged, and in excellent fettle.
Incredibly good value considering pre-owned versions of this guitar are often more expensive.

Great build quality, superb Fishman Rare Earth Blend pick-up, and a Kinsman fitted case.

You really can't go wrong with this offer.

15 April 2025
Rated 5 out of 5 stars

Excellent service with quick dispatch…

Excellent service with quick dispatch of order. One item was out of stock, but they were quick in notifying me of this and offered several remedies. Will definitely shop here again (probably in person as I’ve released that they are local)

31 March 2025
Rated 4 out of 5 stars

The guitars under the Vintage brand are…

The guitars under the Vintage brand are fantastic. The use of FedEx for shipping to the US. Isn't the best choice. I ordered a new guitar on 2 February it shipped out on 5 February via fedex and has yet to arrive. Tracking hasn't updated in four days. Keep selling great guitars, use a better delivery service.

5 February 2025
Rated 5 out of 5 stars

First class service and a bargain!

I purchased a display Fret King Paul Rose, described as mint for half price. Not only was this an accurate description but I was unable to find any evidence of wear plus even had it been full price it would have been an absolute bargain for it is certainly a superb bit of kit.

31 December 2024
Rated 5 out of 5 stars

Very Happy!

Ordered 11pm weds, arrived 9am Friday. Well packaged to protect the item. Very happy! Thank you!

13 December 2024
Rated 5 out of 5 stars

Fast, efficient and reliable.

I received a refund from the company before they actually even received my payment for the goods ordered because of a mistake in pricing. I reordered the item I wanted at the proper price and it was with me in two days and in good condition, so I was very pleased overall and would have no hesitation in dealing with the company again.

28 November 2024

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