Ivor Mairants Musicentre Reviews 

326
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and condition, often finding items better than expected, even for ex-demo purchases. Many appreciate the competitive pricing, swift and well-packaged delivery, and excellent overall service from helpful staff. However, some customers noted occasional delays in delivery, with items arriving later than advertised or lacking tracking. A few also experienced inaccurate product descriptions, such as rusty parts on ex-display items or receiving incorrect/incomplete products.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the value, quality, and condition of items... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery,... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, often highlighting great or competitive pricing,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its speed and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good value at the time of order, good website, great selection of products . Incredible service; ordered 11:30 am, delivered 8:30 am next day. One star off because the product had nearly halved i... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!


Company details

  1. Musical Instrument Store
  2. Guitar Store

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(326)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good, very pleasant to deal with.
Dealt very professionally with a small technical hitch with my order. Round of applause for Tom!

16 July 2025
Rated 5 out of 5 stars

Price and delivery and a speedy…

Price and delivery and a speedy response to questions.
If you want a suggestion, can I suggest you take a long hard look at your website. It is jerkie, jumbled and some of the links are not connected. I tried several times to register the product, but with great difficulty. I also had the error message when I looked for the "technical" link suggested by the warranty cards.

23 June 2025
Rated 5 out of 5 stars

As per my previous

As per my previous.
'People buy from people', Tom has ensured I'll be back as and when I'm looking for something.
Plus, I must add, I do like Vintage guitars and have since purchased a VR6 12 string which I collect this coming Saturday. I will buy more over time.

19 June 2025
Rated 5 out of 5 stars

Outstanding customer service

I ordered a set of drumsticks from this outlet but Evri the courers delivered them to the bin store down stairs because they couldnt be bothered to walk up one flight of stairs to deliver them,so they subsequently got stolen as they were in a public accessable area.Evri didnt seem to be at all bothered nor could i phone them to complain so i phoned tom at Ivor Mairants directly and explaind what happened.He was amazing and told me he would send another set out straight away by DPD this time to arrive next day in which they did.His customer service was second to none so i will definatly be using them again in the future.Not only did i recieive my sticks before my gig saturday night but i just rehearsed with them and they are perfectly balanced along with being bang on my preferred weight.Absolute Quality product.I cant thank you enough tom well done.

6 June 2025
Unprompted review

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