Still no response from my complaint over 2 weeks now absolutely terrible company to deal with ..stuck with a product i dont want which was sent incorrectly ,their error....would never use or buy anyth... See more
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Delivered jacket not ordered, sent labels etc but they kept asking for the same with no conclusion and now silence from them even with prompts. Communication appalling. Seperately returned 2 T shirts... See more
I purchased a coat physically and returned it as not a suitable fit well under their three day returns policy. Was refused a refund. They were happy to exchange for something else but I wanted a coat.... See more
Over priced compared to comparable products from other retailers. Because they didn'change the status of my order to delivered from 'in process,' I couldn't return. Ignored by emails to this regard, s... See more
Company details
Written by the company
United Colors of Benetton presenta le nuove collezioni AI22
Contact info
Via Villa Minelli 1, 31050, Ponzano Veneto, Italy
- +390422519111
- it.benetton.com
1.4
Bad
940 reviews
Replied to 3% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling customer service
Do not bother shopping from this company. They claim they have free returns, but when you try to return an item, it turns out it is a lot more complicated than expected and a lot more hassle than any other UK-based company would cause. Their free returns might not be free at all and if they are at fault and send you the wrong item, you have to waste more time taking pictures and contacting them by phone for a 'special' different procedure of return from the one outlined on the website, which is already complicated enough. Bad customer service, wrong items sent, wasting a lot of one's time trying to organise a return, even when the company is at fault for sending a different size.
30 May 2024
Unprompted review
Reply from it.benetton.com
Dear customer, kindly provide us with your details, we will be happy to assist you and check what happened. Thank you, we await your update.
UNITED COLORS OF BENETTON-
Why is it so hard to get a refund!!!!!!
Want to refund a dress bought as too large. The online refund page will not accept my order number. Says not correct. Which it is. I tried to phone and the number on web page just cuts you off. I tried 6 times. I have emailed and had no response. Having now read previous reviews I wish I had not bought from Benetton. Disgusting customer service. On the back of the other reviews I am now going to speak to citizens advice and also contact Watchdog as not just me having issues
1 May 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
with reference to the problem you encountered, we would like to inform you that your first email to our Customer Service regarding the difficulty encountered in the return procedure was received on 01/05/2024 and, on the following day, we promptly provided you with a reply indicating the correct procedure, sending you the instructions for proceeding with the return and the documentation to provide to the courier.
We kindly ask you to follow our instructions and book the return independently with the courier indicated by us.
We would also like to point out to you that Benetton, also through its Customer Care, is always attentive to the needs of its customers and does its utmost to provide all the information possible to simplify management for its customers.
Certain of your understanding and with the hope of counting you among our customers again, we send you our best regards.
UNITED COLORS OF BENETTON.
This is the worst customer service…
This is the worst customer service experience I have ever had.
I ordered items which were ill-fitting and used the provided label to return it. The items were returned to me because I failed to include an invoice. Fine. My mistake, but nowhere was it clearly stated that this should be included. If it was necessary to include then why wasn't it provided in the package as so many other companies do.
I then tried to contact customer service to find out how to proceed with the return. I was told that they would no longer accept my return even though I was well within the 14 day return period, which is in violation of my consumer rights. I then offered to pay for the return at my own considerable expense (to be sent all the way to Italy). I was ignored for two weeks despite repeated emails.
Finally, I was advised that the package would be accepted if I included to invoice. I spent £30 paying for a courier only to be told the package was refused. Customer service are now just ignoring me again.
Such an atrocious experience. Don't bother with a brand that treats its customers so poorly.
To update after receiving their response to this review: They ignored me until I wrote this review then emailed the response below to me verbatim then.... NOTHING! no further response, no reply to further emails. What a complete joke.
25 April 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
in reference to the problem found, we inform you that your file is under management at the competent department that is checking with the courier the reasons for refusal by customs authorities.
We would like to point out that the acceptance of the return previously sent with the wrong procedure has been accepted exceptionally with the payment by you of duties and customs clearance fees as both in the conditions of sale and in the return instructions is which documentation is required to make the return.
Autonomous return is an exception proposed to protect you as our customer. We apologize for the difficulty encountered in the return booking process and point out that it does not depend on Benetton but on third-party transport companies and international customs rules that cannot be modified by our brand.
We would also like to inform you that Benetton, also through Customer Care, is always attentive to the needs of its customers and does everything to provide all the information possible to simplify the management to its customers. We will provide you with further information as soon as possible as soon as the customs authorities provide us with feedback. We are sure of your understanding and hope to count you among our customers again.
UNITED COLORS OF BENETTON.
I ordered many items from official page…
I ordered many items from official page and some of them did not fit me. I filled a return form and they don't send me a return label, so I have no idea how I can return these items. They also don't answer emails.
18 April 2023
Unprompted review
Reply from it.benetton.com
Dear Customer,
Thank you for contacting the Benetton customer service.
Regarding your request, we inform you, that with the indicated email and linked order numbers, we have not encountered any contact from you to our customer service.
You will soon be contacted by email by our Customer Service who will provide you with the label and return instructions.
We are sorry for the technical problem and the difficulties encountered in the return process.
We remain available for any further clarification and/or information you may need.
Best Regards
UNITED COLORS OF BENETTON.
Terrible return process
Terrible return process, I have done everything as requested and my parcel was returned back tome, I think it's too expensive for them to send it back abroad, so it's just a pretend system that one can actually return.
30 March 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
With reference to the issue you have encountered, we are hereby notifying you that, on 02/04/2024, we sent you an email asking you for clarification on the difficulties encountered in the return procedure.
We are still waiting for your feedback via email.
We need to know whether you followed the return instructions carefully, particularly whether you provided the courier with the required copies of the proforma invoice and whether the return label was attached correctly covering the previous label.
Information about the free return procedure is also specified on our website and on the documents within the order.
We are sorry for the difficulties you are experiencing and please acknowledge our email sent on 02/04/2024 so that we can further assist you.
Certain of your understanding and hoping to count you among our customers again, we extend our best regards.
UNITED COLOR OF BENETTON.
Complicated returns process and no help if you get it wrong!
I made a mistake in sending back the items that did not fit and asked if I could have some help - and offered to pay for a new label for the returns and got the attached response:
Dear David,
Thank you for contacting Benetton Customer Care.
We are sorry to inform you that as the return procedure was not followed and the parcel was returned to you, we are no longer able to provide a new return label for your order.
I have tried to return using Royal Mail but as it is to Europe it has not been easy! I do not expect to get my money back. Do not buy unless you know the products will fit!
18 March 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
thank you for contacting Benetton customer service.
In reference to the issue you encountered, we are hereby again notifying you that the first return was made by you not respecting the procedure and documentation to be provided to our courier. The second attempt was denied by us and by your choice made independently not using our label and courier. The return procedure was not respected.
We remind you that the procedure is mandatory and the reservation to the courier must be made within 14 days of receipt of the package as you can check in the conditions of sale (Art 6. Right of withdrawal).
Failure to comply with the conditions of sale and the use of a courier not appointed by us make the subsequent problems encountered in the untraceability of the aforementioned return not attributable to Benetton.
We invite you, as already communicated to you, to proceed independently with the necessary verifications with the courier of your choice.
With the hope of still counting you among our customers, we extend cordial greetings.
UNITED COLORS OF BENETTON.
Ordered for my daughter and need to…
Ordered for my daughter and need to return some items . The order says processing and will not allow me to completer the return paperwork. My 14 days is almost up . I’ve sent 2 emails and still no response . Very disappointed .
12 February 2024
Unprompted review
Reply from it.benetton.com
Dear Customer, Thank you for contacting Benetton Customer Service. Regarding your inquiry, we would like to inform you that we have not received any contact from you to our customer service department with the e-mail address and order number provided. We kindly ask you to reply to the email just sent to you through our customer service and provide proof of the email you sent so we can assist you with the return process even if out of time. We apologize for this incident and remain available for further clarification and/or information. Sincerely.
UNITED COLORS OF BENETTON.
The worst.!!
P04793560.
Please don't purchase from UCB site. They are literally fraud.
I ordered a shirt which worth 2274rs from there site and.. instead of getting a shirt,i got a pair of socks. I contacted their customer care and they told me to return the product tommorow itself.. after being returned its been 2 month.still i hadn't received the refund...each and every time i tried to reach them they says the issue will be resolved within 48 hours please be patient...
Every time i hear this type of reviews. I thought this will not be happen if you purchase from the official stores...but now i came to realise that this can be happened to each one of you..so please think twice if you try yo purchase from UCB official site
16 January 2024
Unprompted review
Reply from it.benetton.com
Dear customer, the order you are referring to is generated by the site that manages the country India. We apologize for your experience but we do not have sufficient data to understand the inconvenience, we therefore invite you to contact India customer service at the following email address c.services@benetton.co.in they will certainly be able to assist you in the operation in the best possible way. Thanks for reporting, best regards.
UNITED COLORS OF BENETTON.
Terrible Customer Service
I specifically asked yesterday while shopping if I can buy an item and if does not fit my husband, bring it back (return), and they said ok. Today they said there is jo refund and they only issue a voucher. They could say this when I specifically asked them yesterday. The employee was super arrogant and aggressive saying this js their policy. I check the website and this is not true or not explained online!!! Did my shopping in Via Roma, Turin, Italy. Never again.
9 February 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
thank you for contacting Benetton customer service.
Regarding the return with related cash refund, we would like to clarify that our Company Policy does not provide cash refund in case of return or exchange of a product.
The policy regarding returns provides only the option of exchange in store or the emission of a voucher equal to the amount of the return.
It will, moreover, be our responsibility to make sure that all our stores are properly informed about the correct return procedure.
We inform you that the inconvenience you reported to us is under verification, however we thank you for your report, we always take very much to heart the reports of our customers with a view to constant improvement.
Trusting in your decision to be able to spend the voucher in your possession at our stores and hoping to be able to continue to count you among our loyal customers, we extend to you our kindest regards.
UNITED COLORS OF BENETTON.
Benetton Lies again
# P04715613
Lies again! They claim they never received my emails, I’ve sent at least 30 of them and got an automatic confirmation from every email. Then they respond to my complaint on here 4 days before the return window closes ( how convenient !!!!) Also I never got that email they claim they sent. Searched my email inbox. SO SAD cause I actually liked what I ordered, I just had to get a smaller size. Now I’m stuck with 2 XL and 2 L vests I don’t even want to wear cause they’re dishonest and horrible people. Hope the $150 you stole for me makes you happy Benetton!!!
1 February 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
Thank you for contacting Benetton customer service.
Regarding your request, we would like to inform you, that with the email indicated and the order number provided, we did not find any contact from you to our customer service.
We ask you to reply to this email with proof of sending the emails you previously sent. (Photo or Screenshot)
We also inform you that the extension period for the return of orders placed between November and December was valid until 02 Januar 2024.
We apologize for this incident and, we remain available for any further clarification and/or information you may need.
Sincerely
UNITED COLORS OF BENETTON.
The worst customer service and returns policy ever experienced
In late November 2023,I ordered two tops for my son for Christmas the same top in different sizes .
I returned one as when it arrived I could tell it was too small .This was eventually refunded on 22/12/2023.
I saved one for Christmas this was not suitable either .
I contacted Benetton by email on 26/12/2023 and was told that only one return was allowed and as I had already done this I cannot return the other top .I have e mailed Benetton customer "care"about this now numerous times and each time the same reply from Arjeta, ..."you agreed to our terms and conditions,we must stand firm we will not allow you to make another return ".I therefore have to keep a top which is of no use .I am appalled and staggered at their lack of customer 'care '.
2 January 2024
Unprompted review
Reply from it.benetton.com
Dear Customer,
thank you for contacting Benetton customer service.
Regarding your request, we would like to inform you that the return can be requested after 24 hours from the receipt of the package and, no later than, 14 days from the day of delivery by the assigned courier. According to our terms and conditions of sale, found on the site and accepted by you when ordering, we inform you that you can only make one return request and one return shipment with the courier. We regret to inform you that since you have already created the return request it is no longer possible to proceed with another return request and it is not possible to modify or add items to the existing return request. Certain of your understanding we remain available for any further clarification and / or information you may need.
Sincerely.
Benetton Customer Care
Appalling customer service
Appalling customer service. It is impossible to return via the online portal as it says the order is being "processed" (not sure if this is intentionally). No return label in the package. I have written multiple emails and no response after the first email which asked obvious questions. It is so apparent they are trying to make impossible the return and refund process. If 0 stars was possible, I would have given that. Do not buy anything online from Benetton.
9 December 2023
Unprompted review
Impossible to return, Customer Service was useless
The products I received, two wool sweaters, are good quality. But the return process (one was too large), was impossible. They wanted me to print off many forms and put them in a plastic pouch that I would then tape on the outside of the package. They did not supply this plastic pouch and subsequently gave me wildly confusing instructions when I emailed them repeatedly for help. Then the 14 day return period ran out, and I'm stuck with a sweater that doesn't fit while they still have my money. I am filing a complaint with my state's attorney general and consumer protection agency because I believe their complicated returns process basically scams consumers. They advertise free returns but the process is so complicated that making the return is impossible. Customer service was useless.
17 November 2023
Unprompted review
Do not buy here. Check their reviews.
Last time they didn't deliver my order, after several email with customer service we found out the carrier had the package in gls magazine and I went to pick it up.
Now again, new order, the tracking shows the package as delivered but it's not true. Once it can happen, even twice, but my orders with Benetton never go well. Enough is enough! They asked a handwritten statement, with so many details, I sent it but it cost me money and time. I'm not interested in their products anymore. I hope to get my money back at least.
I didn't learn from my error and looking at their reviews I'm not the only one
20 October 2023
Unprompted review
Reply from it.benetton.com
Dear Ida,
Thank you for contacting Benetton customer service and for your valued feedback.
We're sorry for the inconvenience and the trouble it might have caused you.
That is not obviously the experience we'd like to grant to our customers but this is a necessary document in opening an inquiry towards the transport company in such cases that are beyond our reach.
Remaining always at your disposal for any further clarification and / or information you might need.
Kind regards,
Benetton Customer Care
Don't expect the customer care service to care
Shocked by the lack of humanity and standard responses from customer care team. They refused to return items which do not fit and I cannot use.
It was impossible for me to return my items within the 14 day return policy due to unforeseen circumstances. I was taking care of my elderly mother who had COVID and lives alone. I had to stay with her until she was fully recovered.
I would expect that a customer returns policy also covers unforeseen medical circumstances but instead I have lost money.
11 August 2023
Unprompted review
Scam
Made the order 1 week ago, didn't receive anything yet. No answer to my email.
16 August 2023
Unprompted review
Reply from it.benetton.com
Dear Customer,
Regarding the problem encountered, the shipment was reported as delivered on 28/28/2023 to the address shown in the tracking of the GLS courier.
We kindly ask you to confirm the receipt of the order and to give us feedback via our form on the website.
We also inform you that on 28/08/2023 at 12:45 we have answered your problem via email, therefore we kindly ask you to check the receipt of our email in your junk mail box.
Awaiting your kind reply, we remain at your disposal for any further clarification and/or information you may need.
Best regards
Benetton Customer Care
BENETTON is zero customer orientated.
BENETTON is zero customer orientated.
The return policy is discusting.
I have sent back an item and they did not accept it because I have sent via Post and not UPS.
I will never buy again anything there!
18 August 2023
Unprompted review
Reply from it.benetton.com
Dear Customer,
thank you for contacting Benetton customer service.
With reference to the issue you encountered, we are hereby informing you that inside our delivery packages there are always return instructions and a return label to entrust the return to one of our appointed couriers.
In your specific case, the return was made by you independently by not using our label and courier.
Your choice to deliver the return to an autonomous courier not appointed by us means that we are unable to proceed with the necessary verifications with the courier and customs authorities.
As per our terms of sale, by using a courier not engaged by us, we cannot be held responsible in case of delivery-related issues.
Information about the free return procedure is also specified on our website and on the documents within the order.
Hoping to count you among our customers again, we extend our best regards.
Benettton Customer Care
I have purchased one and returned it
I have purchased one and returned it, but i didnt get any refund. Not the customer care site is picking my call
1 August 2023
Unprompted review
Avoid online purchases - better find a physical store!
On July 14th 2023 I made an order via their UK website and arranged the payment to be made via Klarna. I never received a confirmation email from Benetton but luckily, Klarna sent me their own, outlining the arrangement of the payment.
On July 27th I called their services in the UK on the phone number indicated on their website but no one picked up the call. I then contacted via a Contact Us form their customer services and I used the Order No given to me by Klarna (P04334231).
I also reached out their Instagram team. The same day I got a reply from their customer services (#76201523) telling me that 'We would like to inform unfortunately the order P04334231 may be delayed due to a technical problem we are having with our system and we will process the order as soon as possible.
Their Instagram team responded to me on the same day, too, asking me my details and I replied that I had contacted your customer services and I'd wait for some more days.
No news until Wednesday, August 2nd, and I messaged their Instagram team who haven't responded till now. I have also chased their customer services who also remain silent.
Two days ago, I reported the transaction to Klarna who are now investigating.
No one after so many attempts has followed up! Is this how this company operates? People submitting orders and not hearing back from them?
14 July 2023
Unprompted review
Reply from it.benetton.com
Dear Customer,
with reference to the problem encountered, we inform you that your order has been correctly shipped and is it should be delivered by the courier shortly.
We are very sorry for the delay in processing your order.
The times for order fulfillment from the warehouse are to be intended, as per our conditions of sale, approximately 2/5 working days.
The delay in preparing and shipping the order was caused by the excess of orders during the sales.
We also wish to inform you that Benetton is always attentive to all customer requests and that we will do everything possible to speed up the delivery process of your order.
Sure of your understanding, we invite you to wait for the delivery of the order by the courier in charge.
With the hope of counting you again among our customers,
We send our best regards.
Benetton Customer Care
my order status Failed, It is a scam
I ordered on 21/07 . But the process is not changed. and 2 weeks later, I can track my order status "Failed"
They said just failed without reason.
I cannot understand what this situation is about my order. It looks like the order was canceled because they had a problem. The main problem is my credit card is charged.
They did't give me a refund. I send their customer's service, but they didn't give me an answer.
It feels like a scam.
21 July 2023
Unprompted review
Reply from it.benetton.com
Dear Customer,
with reference to the problem encountered, we inform you that the order n: P04332607 has automatically failed.
We inform you that a refund was issued today on the payment method used during the purchase, therefore we invite you to check the correct credit on your credit card in the next few days.
We're investigating more of an order failure related to that payment method.
We also wish to inform you that Benetton is always attentive to your customers and problems related to payment systems are a priority to resolve.
Sure of your understanding and with the hope of counting you again among our customers, we send our best regards.
Benetton Customer Care
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