I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... See more
Company replied
My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased. It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunk... See more
Company replied
Company is excellent to work with and provides the medical hair information that was needed to make the purchase of iRestore helmet hair growth system. The helmet is very easy to operate and the Manua... See more
Company replied
Company details
Written by the company
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Written by the company
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Contact info
16811 Knott Ave, 90638, La Mirada, United States
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality but expensive
I like the product! But read all the fine print, especially if you purchase from outside of the States because it gets very expensive (exchange rates, shipping, customs and duties). Just be aware of the price upfront, versus the actual cost after receiving the item. It’s always way more expensive than you might think!
18 March 2026
Unprompted review
Reply from iRESTORE
Hi Kenneth,
Thank you for your feedback! We’re glad to hear you like the product.
For international orders, the total cost may be higher than the listed price because of a few additional factors:
Currency exchange rates – your bank or card provider may convert USD to your local currency at their current rate.
International shipping fees – costs for delivering the package overseas.
Customs duties, taxes, or import fees – these are charged by the destination country’s customs authority and are outside of our control.
These charges vary by country and are typically collected by the carrier or customs office upon delivery. We always recommend checking your local customs policies to better estimate the final cost before ordering.
Now a customer for life
Given my long history of terrible experiences with customer service at other companies, I am DELIGHTED to report that iRestore replaced my helmet with speed, courtesy, and 100% backing of my warranty. Thank you! You have earned a customer for life.
4 March 2026
Reply from iRESTORE
Hi Deborah,
Thanks for the kind words! We're glad to hear that your issue with the device was handled smoothly. Your loyalty means a lot to us, and we truly appreciate your support. Wishing you all the best!
High quality product and great service-
High quality product and great service-
I have only been using it about a month but am very much looking forward to a positive solution to my hair loss.
18 March 2026
Unprompted review
Reply from iRESTORE
Hi,
Thanks for the feedback, and I look forward to hearing positive results in the coming weeks!
I had trouble registering and I was helped quickly.
I had trouble registering and I was given help immensely
18 March 2026
Unprompted review
Reply from iRESTORE
Hi Deborah,
Thanks for the positive feedback and wishing you all the best!
Easy and fast process
4 March 2026
Reply from iRESTORE
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Thuy,
Thanks for the positive feedback and wishing you all the best!
Reply from iRESTORE
Hi Thomas,
Thank you for your feedback. Our device is premium-made with high-quality, medical-grade components, which is reflected in its price.
The design also ensures consistent and effective light therapy coverage during each session. We appreciate you sharing your thoughts.
Reply from iRESTORE
Hi Yuri,
Thanks for the kind words and wishing you all the best!
Easy and delivered as promised
Easy and delivered as promised. Great packaging.
9 February 2026
Unprompted review
Reply from iRESTORE
Hi Diane,
Thanks for the feedback and wishing you all the best!
The shipment is fast
The shipment is fast. The products are nicely packed. The helmet case is great to use during my trip.
15 February 2026
Reply from iRESTORE
Hi Joyce,
Thanks for sharing your positive experience and wishing you all the best!
25% restock fee for returns
I wished I had read through the fine print before purchasing the Irestore Elite Helmet. While the one-year trial period to return this product is generous, I was not aware of the nearly $500 (25%) restocking fee. I wish the company was more direct with buyers about this return policy.
27 February 2026
Reply from iRESTORE
Hi Kirk,
Thank you for sharing your feedback. We understand how important it is for customers to clearly understand the terms before making a purchase, and we appreciate you bringing this up.
Our 365-day money-back guarantee allows customers to try the device for up to one year. If you decide to return it within that period, a 25% restocking fee is applied to the refund, which helps cover refurbishment, testing, and processing of returned devices to ensure they meet quality standards for future use.
We understand that return policies can sometimes be overlooked, and we truly appreciate your feedback. It helps us improve how we communicate these details so customers can make fully informed decisions before purchasing.
Be careful before you purchase
Unfortunately my experience has not been a positive one. I went and purchased the iRestore executive one and throughout the purchase process, nothing was mentioned about custom/duty free (I live outside of US). Once the product arrived, I was slapped a $250+ custom fee. I understand that's outside of the company's control but the company should make it clear to consumers that there might be an additional fee that we would have to pay for. I refused the package and it was to be sent back to sender. When I contacted customer service, they informed me that I would have to pay return shipping (which is fine), 25% service fee, and any custom fee for the package going back to USA. I'm not sure why it's a 25% and not a flat rate of return fee. Especially since the website advertise 100% satisfaction or refund. Also, why am I responsible for custom fee when the package is going back to original sender? Overall, the customer service made me feel like they just wanted to scam money from me and it did not feel like a legit reason for all the deduction. Their products are not cheap and overall customer service follow through is terrible.
2 March 2026
Reply from iRESTORE
HI Angela,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating unexpected fees can be, especially when ordering internationally.
Please note that orders shipped outside of the United States may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by the local customs authority and are not collected or controlled by our company. Because customs regulations vary widely from country to country, we are unfortunately unable to predict the exact amount that may be charged. For this reason, we advise international customers that these potential fees are the responsibility of the recipient.
Regarding refused shipments and returns, when a package is declined or returned to sender from an international destination, several costs may be incurred. These can include return shipping charges from the carrier, applicable customs processing fees for the return shipment, and a 25% restocking/service fee as outlined in our international return policy. This policy helps cover handling, processing, and international logistics costs associated with returned devices.
We understand that our 100% satisfaction guarantee may cause confusion in these situations. While we do stand behind our products and offer refunds for eligible returns, international orders are still subject to the applicable shipping, customs, and restocking policies since these costs are outside of our control.
That said, we genuinely value your feedback and will be sure to share your comments with our team, as transparency around international shipping fees is very important to us. If there is anything further we can review regarding your order, please let us know and we’ll be happy to assist.
Hair loss is upsetting. Even at age 76!
My order was quick and easy thru the website. The iRestore Elite ID510 came in 11 days. I really enjoy using my Elite. I have completed the first 2 months and am half way thru my third month.
The 12 minute sessions seem very short and almost too easy 😀 I have noticed way less hair fall and some very short new hair YAY! At this point, I am Very pleased with my iRestore Elite and plan to continue using it as part of my life. I recommend the Elite to anyone who is frustrated with the upset of hair loss and doesnt want to use chemicals for the long term. Thank you iRestore!!! D.Ash
15 March 2026
Unprompted review
Reply from iRESTORE
Hi Deane,
We’re thrilled to hear that your iRESTORE Elite device arrived quickly and that you’re seeing positive results so far.
We’re excited that the device has become a part of your routine and that you feel confident recommending it to others. Thank you for trusting iRestore on your hair growth journey!
There is no level of customer service
There is no level of customer service.
Agents feel cold do not empathize. All they do is remind you of this policy or that policy. I’m returning a brand new, unused device but there’s still a 25% restocking fee. This is not very consumer friendly.
I recommend purchasing a better product elsewhere. I’m sure there’s better more durable and less flimsy feeling devices out there or purchase via Amazon.
Based on the operating temps this device seems to have planned obsolescence in mind to keep profit margins high.
24 February 2026
Reply from iRESTORE
Hi Jovaun,
Thank you for sharing your feedback. We sincerely apologize if your experience with our customer service felt impersonal or frustrating, as this is not the experience we want our customers to have.
We appreciate you bringing this to our attention and for giving us the opportunity to make things right. Your feedback will be shared with our team so we can continue improving our support.
Great product! Already have two family members buy from my recommendation
Great product
13 March 2026
Unprompted review
Reply from iRESTORE
Hi Tanika,
Thanks for recommending our products, and we appreciate the positive feedback! Wishing you all the best.
Great customer service
Great customer service. i purchased the helmet and face mask last year. The helmet stopped working and was replaced from the company.
28 February 2026
Reply from iRESTORE
Hi,
Thanks for sharing your positive experience, and wishing you all the best!
The website worked very well and was…
The website worked very well and was quite informative. Shipping was event less and everything went well
9 March 2026
Unprompted review
Reply from iRESTORE
Hi Asetian,
We're delighted to know that you find our website informative, and shipping was handled smoothly. Wishing you all the best!
Very solidly built device
Very solidly built device. Good instructions can’t wait to see the results!
26 February 2026
Unprompted review
Reply from iRESTORE
Hi Sarah,
Thanks for the feedback and wishing you all the best!
Not what I expected as a solution at…
Not what I expected as a solution at over 3 months in. 12 minutes a day and that’s it? 3 of 5 means I am on the fence. I am not convinced it’s doing anything especially when they sell other shit with it that makes your hair grow. Sure, a multifaceted approach in a hair loss solution can increase your results but let those of us that doubt just do the light therapy and put on a real review of what the results are without the other hair growth solutions “sprinkled” but more like equally added in.
13 March 2026
Unprompted review
Reply from iRESTORE
Hi,
Thank you for sharing your honest feedback. We understand your concern, especially after using the device for over three months and still feeling uncertain about the results. Hair growth treatments can take time, and experiences may vary from person to person.
We appreciate you pointing out your thoughts about using light therapy on its own versus combining it with other hair growth solutions. Your perspective is valuable, and feedback like this helps us better understand what customers are looking for when evaluating results.
Thank you again for giving the device a try and for taking the time to share your experience. Your input truly helps us improve.
I have only had the device a week but…
I have only had the device a week but so far I love it
26 February 2026
Reply from iRESTORE
Hi Joe,
Thanks for the feedback and wishing you all the best!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.