I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... See more
Company replied
My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased. It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunk... See more
Company replied
Company is excellent to work with and provides the medical hair information that was needed to make the purchase of iRestore helmet hair growth system. The helmet is very easy to operate and the Manua... See more
Company replied
Company details
Written by the company
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Written by the company
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Contact info
16811 Knott Ave, 90638, La Mirada, United States
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Delivery and customer service
I ordered this item on 31/01/26 the company's preferred delivery provider failed to deliver it and returned it to the vendor. Although the customer care lady was polite and tried to appear helpful she did not provide any progress for over 30 days. As of 01/04/26 I have not been refunded any of the money and the company says it could take up to 72 days for the refund to be processed. This is tantamount to theft, I have reported the issue to Mastercard.
1 April 2026
Unprompted review
Reply from iRESTORE
Hi Jeff,
We sincerely apologize for the inconvenience this has caused. At this time, we are still awaiting an update from the courier regarding the international return shipping fees, which is a required step before we can proceed with finalizing your refund. Please know that your case has not been overlooked and this is currently being prioritized, and we are actively following up to expedite the process.
As soon as we receive the necessary confirmation from the courier, we will move forward with resolving your refund without further delay. We truly appreciate your patience and understanding while we work to bring this matter to a close.
prices re far too high and you want a…
prices are far too high and you want a high restock fee for a plastic helmet with red lights. After buying thousands of items on ebay 99% of the time I never complained or sent items back unless they were severely under represented, that means the seller totally tried to "Get over " by dumping damaged or inferior products.I f this product works of course I will keep it and give it praises, but the restocking fee is absolutely ridiculous.
16 March 2026
Reply from iRESTORE
Hi Philly,
Our products are made from premium materials and are designed with advanced light therapy technology that has been carefully tested for both safety and efficacy. Each device undergoes strict quality control to ensure it meets regulatory and performance standards, which contributes to the overall cost.
Missing parts in delivery
I ordered a portable charger to go with my professional helmet. It was never delivered. I was told on the phone with customer service to send photos of what I received to an email address. Several days later and I have no response
17 March 2026
Reply from iRESTORE
Hi Lauren,
We sincerely apologize for the inconvenience. Upon checking, your replacement is now being handled by one of our customer service representatives and is being prioritized for shipment. You should receive a shipping update within 24 to 48 hours.
In the meantime, please let us know if there’s anything else we can assist you with. Thank you for your patience.
I Restore… I live in Australia and my…
I Restore… I live in Australia and my device arrived one week after ordering!!! I couldn’t believe it. Your follow up emails have come at the perfect time and have been encouraging. I cannot wait to photograph and share my hair growth journey. 😊
16 March 2026
Reply from iRESTORE
Hi Natasha,
Thanks for the kind words. Looking forward to hearing positive results in the coming weeks!
Ordering and delivery very efficient
Ordering and delivery very efficient. Follow up for use of device impressive
16 March 2026
Reply from iRESTORE
Hi Christine,
Thanks for the feedback, and wishing you all the best!
Reply from iRESTORE
Hi Daniel,
We sincerely apologize for the multiple emails you’ve received from us. We understand how frustrating that can be, and we’re actively working on improving our system to provide a smoother experience.
Please also note that the device has been effective for many users. However, results can vary, and patience and consistency are key when it comes to hair growth treatments.
We truly appreciate your understanding and wish you all the best on your hair growth journey.
Product was shipped quickly
Product was shipped quickly and received in good condition. Needed larger pads to make the helmet stronger and got quick service when emailed requesting, and they have been shipped. Great buying experience.
25 February 2026
Reply from iRESTORE
Hi Jo Ann,
Thanks for the positive feedback and we wish you all the best!
Scam alert
It was extremely expensive, more than $2400, and after one year of following the instructions to a T, it hasn't done a damn thing. A scam.
26 March 2026
Unprompted review
Reply from iRESTORE
Hi Paul,
I’m really sorry to hear about your experience. it’s completely understandable to feel frustrated, especially after investing that much and staying consistent for a full year.
While many users do see positive outcomes, results can vary significantly from person to person. Factors like the stage of hair loss, underlying medical conditions, genetics, consistency of use, and how the body responds to low-level laser therapy all play a role in effectiveness. Because of these variables, some individuals may experience noticeable improvement, while others may see minimal or no change despite proper use.
My product was returned
My product was returned. Never delivered. I've contact the chat and they said the will call me back but nothing...where is my product or I want my money back.
10 March 2026
Reply from iRESTORE
HI Rodolfo,
We sincerely apologize for the inconvenience. Please rest assured that your order has been prioritized for reshipping, and you will receive an update as soon as possible.
Thank you for your patience and understanding.
I did not buy irestor
I did not buy irestor, since I was requested my id and credit card info to be emailed in order for my purchase to be completed. I thought it was somewhat suspicious.
11 March 2026
Reply from iRESTORE
Hi Helen,
We sincerely apologize for the inconvenience. The request for additional documents is part of our security process designed to protect both our customers and our company from potential fraudulent transactions.
This step is only triggered in certain cases where our system flags an order for an extra layer of verification, helping ensure that the purchase is authorized by the cardholder.
Brought a helmet but it didn't work at…
Brought a helmet but it didn't work at all for my hair loss. Now iRestore keeps sending me multiple spam text messages from different numbers that I can not block. You also can't unsubscribe. Their customer service will tell you anything to get rid of you after they have your money. Would not recommend as the service and products are hit and miss.
26 March 2026
Unprompted review
Reply from iRESTORE
Hi Steve,
We’re really sorry to hear about your experience, and we understand how frustrating this must feel.
Hair growth treatments, especially light therapy devices, can produce different results from person to person. Factors like the stage of hair loss, consistency of use, and individual response all play a role, which is why outcomes can vary.
That said, your concerns about receiving multiple messages and difficulty unsubscribing are absolutely valid and not the experience we want for our customers. We want to help get that resolved right away. If you can share the numbers or confirm your contact details, we’ll make sure you’re properly removed from all communication lists.
We also want to make this right regarding your overall experience. If you're open to it, we’d be happy to review your case further and explore available options.
Looking forward to seeing results
Love the lightness of the mask and the fit
25 March 2026
Unprompted review
Reply from iRESTORE
HI Heidi,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Fara,
Thanks for the feedback and wishing you all the best!
Easy to Use, Comfortable, and Convenient
It’s a little early to speak to results, but so far I’m impressed with the design. The helmet is comfortable to wear, and the wireless power pack makes it easy to move around during treatment instead of sitting still. Looking forward to seeing how the results develop over time.
2 February 2026
Reply from iRESTORE
Hi Lakeeta,
Thanks for the kind words and positive feedback on the overall design of our device. Wishing you all the best on your hair growth journey!
I placed an order and immediately…
I placed an order and immediately realized I used the wrong card. I went online to try to cancel the order so I can reorder with the correct card. You cannot cancel online. I then called to centerline the order I just placed 5 minutes earlier at 11:30pm. I was told there will be a 10% cancellation fee, so basically $100 bucks to cancel an order that was 5 minutes old. Screw that.
4 March 2026
Reply from iRESTORE
Hi Thomas,
Thank you for sharing your concern. We understand how frustrating this situation can be.
Our policy states that once an order is successfully placed, it is immediately processed in our system for fulfillment. Because of this, cancellations are subject to a 10% cancellation fee to cover payment processing and administrative costs incurred once the transaction is completed.
Upon reviewing your order, it appears that it has already moved forward in the processing stage. As a result, the order has been proceeded with as scheduled. If you still need assistance after receiving the item or have any other concerns, please feel free to reach out and we will be more than happy to help.
We appreciate your understanding.
Time will tell
These prices are wild for something that may not even work. It's kinda sad the world we live in. This company takes advantage of desperate people. These products are made in China and are cheaply made. It cost nowhere near the price of these products. You guys should be ashamed of yourselves.
8 March 2026
Reply from iRESTORE
Hi Zachary,
I hear your frustration, and I appreciate you being candid about how you feel.
That said, I want to clarify a few important points. Our devices are not cheaply made or arbitrarily priced. They are built using premium, medical-grade materials and are specifically designed with safety, durability, and effectiveness in mind. Each component—from the internal electronics to the light-emitting elements—is selected and tested to meet strict quality and safety standards.
In addition, the pricing reflects more than just the physical product. It includes:
Extensive research and development behind the technology
Clinical testing and safety certifications
Quality control and manufacturing standards
Customer support and warranty coverage
We understand that results can vary from person to person, and it’s completely valid to question whether something will work for you. That’s why we aim to be transparent about expectations and provide guidance on proper use to maximize outcomes.
Your feedback is important, and we take concerns like this seriously. If there’s anything specific about the product or your experience that you’d like us to address, We're here to help.
easy transaction- product is easy to…
easy transaction- product is easy to use - now we wait to see if it works.
3 March 2026
Reply from iRESTORE
Hi Rebeccah,
Thanks for the feedback and wishing you all the best!
Customer service listened to me and was…
Customer service listened to me and was supportive and understanding in my concerns. They were also responsive in a timely manner to get my situation solved. I was very pleased
6 March 2026
Reply from iRESTORE
Hi Francie,
We're delighted to know that your concern was handled smoothly. Your satisfaction is our priority. Thanks, and wishing you all the best!
Reply from iRESTORE
Hi Nancy,
Thanks for the feedback and wishing you all the best!
So far- I love it!!
So far- I love it!!!
Question though- it only charges to 75%.
I have had it for 5 day
6 March 2026
Reply from iRESTORE
Hi Sonia,
Thanks for the positive feedback.
What you’re seeing is actually normal behavior for the Illumina Face Mask—not a defect in most cases.
The device doesn’t display 100% like a phone. Instead, it charges in fixed increments: 25%, 50%, and 75%, and 75% is effectively “fully charged.”
Why it looks like it only goes to 75%
The display is not a full percentage scale
It only shows 3 levels (25 / 50 / 75)
Once it reaches 75%, the screen turns off when fully charged
So if your mask:
Reaches 75%
Then the display turns off after some time
👉 That usually means it’s already fully charged. Let us know if you have more questions or concerns. Thanks!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.