I purchased a Poly 8H5Q4AA Voyager 5200-M Office Headset, Wireless, USB-A from IPT and the device works well. I am very happy with it. My dealings with the staff were pleasant. They are very friendly... See more
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Jane looked after us and followed through to meet our requirements. The product pricing was in the correct ball park. But the product and its options or bundles did need to be better describe... See more
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Not knowing exactly what I required, the staff were very helpful and patient, taking me through the ordering and payment aspects. The shipment arrived the next day. And, the products were less expensi... See more
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Great help from Harshal to help me get the items I needed. Only drawback, the delivery person who thought it was perfectly ok to put a brand new computer server in a cardboard box on the soaking wet c... See more
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Company details
Written by the company
Incorporated in January 2001, IP Trading is an Australian owned and managed B2B ICT product and services supplier. Our cohesive, multidisciplinary team is proud of what we do and focused on making it simple for you and your business to do business with us. Our customers include end users, integrators and resellers. Any organisation or government department that buys ICT equipment, licenses and vendor maintenance or needs design and installation services.
Contact info
Unit 2/153 Beauchamp Road, 2036, Matraville, Australia
- (02) 8344 5566
- sales@iptrading.com.au
- iptrading.com.au
Reply from IP Trading
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our communication. Our team always strives to be clear, responsive, and helpful. If there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our top priority!
Regards,
The IP Trading Team
The service was fantastic
The service was fantastic. Ordered and received within the week.
29 November 2023
Reply from IP Trading
Thank you for your positive feedback! We're thrilled to hear that you had a fantastic experience with our service. We strive to provide quick and efficient transactions, and we're delighted that your order was delivered within the week. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support!
Regards,
The IP Trading Team
They are always prompt with quoting and…
They are always prompt with quoting and delivery times. Nothing is ever too much for them.
22 November 2023
Reply from IP Trading
We greatly appreciate your positive feedback. Ensuring prompt quotations and timely deliveries is a priority for us, and we're pleased to hear that our efforts align with your expectations. Thank you for acknowledging our commitment to excellent service—it's our pleasure to serve you.
Regards,
The IP Trading Team
Reply from IP Trading
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience with us. At IP Trading, we strive to provide exceptional service and it's always wonderful to know when we've succeeded in doing so.
We truly appreciate your kind words and your support. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future.
Regards,
The IP Trading Team
Very professional yet friendly service…
Very professional yet friendly service from Jane. Had exactly what I needed for a small specialist job. Good price, fast delivery, and excellent packaging. Thanks very much.
14 August 2023
Reply from IP Trading
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Jane provided you with a professional and friendly service that catered to your needs.
Our team is committed to delivering not only the right products but also exceptional customer service, and we're delighted to know that we hit the mark for you. Your words of appreciation mean a lot to us and serve as a great encouragement to all our team members. We look forward to assisting you in the future. Please don't hesitate to reach out. We're here to help.
Regards,
The IP Trading Team
Great communication with Jane and…
Great communication with Jane and support from Hilton in logistics.
8 August 2023
Reply from IP Trading
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team member Jane and that Hilton's logistics support met your expectations. Providing excellent communication and support is our top priority, and we're glad to know that we delivered. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!
Regards,
The IP Trading Team
5 Star Customer Service
Ordering was easy along with ease of contacting the company. More than willing to assist with tech advice and also with issues around delivery. Staff even were assisting me on their day off.
6 June 2023
Reply from IP Trading
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found the ordering process easy and had no trouble contacting our company. Providing excellent customer service is one of our top priorities, and we're glad to hear that our team was able to assist you with tech advice and address any delivery issues.
We're always here to assist you, whether it's answering questions, providing technical support, or resolving any concerns you may have. Your satisfaction is paramount to us, and we'll continue striving to provide you with the best service possible.
Once again, thank you for your kind words. We value your feedback and look forward to serving you again in the future!
Best Regards,
The IP Trading Team
Even though there was a hiccup with…
Even though there was a hiccup with delivery, the company did everything they could to expedite the materials to us in a timely manor.
31 May 2023
Reply from IP Trading
Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience caused by the delivery hiccup. Our team understands the importance of timely delivery and we are glad to hear that we were able to take swift action to expedite the materials to you.
At our company, customer satisfaction is our top priority, and we always strive to resolve any issues that arise as quickly and efficiently as possible. We appreciate your understanding and patience during this situation.
We value your feedback and will continue to work on improving our delivery processes to ensure smoother experiences for all our customers. Should you have any further concerns or questions, please don't hesitate to reach out to us. We look forward to serving you again in the future with even better service.
Best Regards,
The IP Trading Team
Great and fast service.
2 May 2023
Reply from IP Trading
Thank you for your feedback! We're thrilled to hear that you had a great experience with our service and that it was delivered quickly. We strive to provide excellent and efficient service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!
Best Regards,
The IP Trading Team
Fast delivery, excellent communication
13 May 2023
Reply from IP Trading
Thank you for your positive feedback! We're thrilled to hear that you had a fast delivery experience and found our communication to be excellent. At IP Trading, we strive to provide top-notch service and ensure that our customers have a smooth and efficient experience. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Best Regards,
The IP Trading Team
Reply from IP Trading
It's great to hear that you found our prices competitive and our services reliable and fast! We strive to offer our customers high-quality services at reasonable prices, and we're glad that you feel that we have delivered on that promise.
Thank you for taking the time to leave a positive review. We hope to continue providing you with the same level of service and value in the future.
If you have any questions or concerns, please do not hesitate to contact us. We're always here to help.
Best regards,
The IP Trading Team
Fortinet 3g 4g modem purchase
Jane looked after us and followed through to meet our requirements.
The product pricing was in the correct ball park.
But the product and its options or bundles did need to be better described in the quote as we did not get what we really wanted and had to order the additional component.
But overall it was all good and many thanks to jane again.
27 March 2023
Reply from IP Trading
Thank you for taking the time to share your feedback with us. We appreciate your kind words about Jane and her excellent customer service. We are thrilled to hear that she was able to meet your requirements and provide you with a product pricing that was within your expectations.
However, we are sorry to hear that the product and its options or bundles were not described clearly enough in the quote process, resulting in you having to order an additional component. We understand how frustrating this can be and we will certainly take your feedback on board to improve our processes and ensure that our quotes are more detailed and clearer in the future.
Thank you once again for your valuable feedback. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.
Best regards,
The IP Trading Team
Ease of purchasing
23 March 2023
Reply from IP Trading
We're thrilled to hear that you found our purchasing process easy! We know that buying products or services can sometimes be a hassle, which is why we strive to make the purchasing process as smooth and straightforward as possible for our customers.
Thank you for taking the time to leave a positive review. We hope that you continue to find our services convenient and easy to use.
If you have any feedback or suggestions on how we can improve your purchasing experience, please let us know. We're always looking for ways to better serve our customers.
Best regards,
The IP Trading Team
Excellent Service
From the initial search for a replacement UPS - their website was easy to navigate (even for non-tech-savvy peeps), the online ordering process was easy, the follow up and customer service was quick and efficient, the product arrived in record time and was exactly as advertised.
9 March 2023
Reply from IP Trading
Thank you for your positive review. We are happy to have provided you with the service you deserve and the product that you requested and look forward to assisting you again in the future.
Regards,
The IP Trading Team
Under rated product
The representative I spoke with knew the product well and followed up my query promptly and professionally
11 January 2023
Reply from IP Trading
Thank you for taking the time to leave a review. We appreciate your business and hope we can assist you again in the future.
Regards,
The IP Trading Team
Prompt reply received to our initial…
Prompt reply received to our initial request for information on a new UPS. The information was useful to orient our purchase. Delivery was organised in record time and the part ordered in spite of the Christmas Holiday break intervening, with delivery following soon after. Emailed confirmation at each step of the process helped to track the purchase. Very pleased with the service offered.
17 January 2023
Reply from IP Trading
Happy New Year and thank you for taking the time to review our service. It is really satisfying to hear that we were able to assist you. Your feedback is invaluable for our team and also helps prospective customers make an informed decision. We look forward to assisting you in the future.
Regards,
The IP Trading Team
UPDATES ON LEAD TIME NOT ADVISED IN A TIMELY MANNER
order placed and paid for in July 2022, delivery in November. slow to advise updated due dates.
I had to ask every time, there was no initiative taken to advise me before I had to ask.
I understand that the product was hard to obtain though.
18 November 2022
Reply from IP Trading
Hi Bernadette
As much as it hurts to receive a poor review, I appreciate the time you have taken to provide it. I am sorry that we were not proactively updating you with changes to the delivery date for your order. I completely understand how frustrating that is.
As you are aware most the ICT industry is experiencing an unprecedented supply chain crisis. The consequences are significant stock shortages, high back-order levels and, most frustratingly, unreliable ETA’s. While navigating our way through the worst of the disruption, we have continued to refine our processes to deal with this reality and to limit the impact on our customers. I hope that we can assist you and your organisation in the future.
Professional Service Received
Professional Service received. Quick Delivery too!
Staff are great to deal with.
26 September 2022
Reply from IP Trading
Thank you for taking the time to leave a review. We appreciate your business and hope we can assist you again in the future.
Regards,
The IP Trading Team
Dealing with your people is great normally
Dealing with your people is great. Normally I would give 5 Stars, however this time although I email my purchase order - it was lost and I had to email the PO again.
3 November 2022
Reply from IP Trading
Hi Dymyr
I appreciate you taking the time to post your review. Receiving your feedback is invaluable. The necessary change have been made to our process to ensure that this does not occur again. The IP Trading team apologises for the inconvenience caused. We hate letting any of our customers down and even more so when it is a long standing and valued customer such as MPSC.
Regards
Larry Dorfan
COO
Terrific service and competitive prices
My company recently refitted out offices and IP Trading helped us with all of the IT equipment. They were able to get all of the stock incredibly quickly, for good prices, and the level of service and communication was excellent throughout. Could not recommend these guys enough!
17 August 2022
Unprompted review
Reply from IP Trading
Thank you for taking the time to leave a review. We appreciate your business and hope we can assist you again in the future.
Regards,
The IP Trading Team
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