I purchased a Poly 8H5Q4AA Voyager 5200-M Office Headset, Wireless, USB-A from IPT and the device works well. I am very happy with it. My dealings with the staff were pleasant. They are very friendly... See more
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Jane looked after us and followed through to meet our requirements. The product pricing was in the correct ball park. But the product and its options or bundles did need to be better describe... See more
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Not knowing exactly what I required, the staff were very helpful and patient, taking me through the ordering and payment aspects. The shipment arrived the next day. And, the products were less expensi... See more
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Great help from Harshal to help me get the items I needed. Only drawback, the delivery person who thought it was perfectly ok to put a brand new computer server in a cardboard box on the soaking wet c... See more
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Company details
Written by the company
Incorporated in January 2001, IP Trading is an Australian owned and managed B2B ICT product and services supplier. Our cohesive, multidisciplinary team is proud of what we do and focused on making it simple for you and your business to do business with us. Our customers include end users, integrators and resellers. Any organisation or government department that buys ICT equipment, licenses and vendor maintenance or needs design and installation services.
Contact info
Unit 2/153 Beauchamp Road, 2036, Matraville, Australia
- (02) 8344 5566
- sales@iptrading.com.au
- iptrading.com.au
Reply from IP Trading
Thank you Kevin, we really appreciate your support and feedback.
Reply from IP Trading
Thank you for taking the time to share your experience. We're so pleased to hear that Hilton provided great service and ensured that your products arrived on time. We pride ourselves on the dedication of our team members, and Hilton is certainly a key part of that effort.
If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to assisting you again!
Regards,
The IP Trading Team
Fantastic Service
Not knowing exactly what I required, the staff were very helpful and patient, taking me through the ordering and payment aspects. The shipment arrived the next day. And, the products were less expensive than available on a number of generic sites. WELL DONE.
15 April 2024
Reply from IP Trading
Thank you so much for your feedback! We understand that navigating through products can sometimes be challenging, and we're glad our staff could assist you effectively by providing helpful and patient guidance through the ordering and payment process. It's great to hear that your shipment arrived the next day and that you found our prices competitive.
We always strive to exceed expectations, and your kind words truly encourage us to keep doing our best. If you have any more needs or questions, we're just a message away. Thank you for choosing us, and WELL DONE to you too for making such a great choice!
Regards,
The IP Trading Team
Great follow up
8 April 2024
Reply from IP Trading
Thanks for your positive comment! We're glad to hear you appreciated the follow-up. It's important to us that our customers feel supported throughout their entire experience with us. If there's anything else we can do for you, please let us know. We're here to help!
Regards,
The IP Trading Team
Reply from IP Trading
Thank you so much for your kind words. We're delighted to hear that you found our service excellent and our team proactive and accommodating. We always strive to meet our clients' needs in the best possible way. Your satisfaction is our top priority.
Please let us know if there's anything else we can do for you. We look forward to serving you again!
Regards,
The IP Trading Team
used ups delivered.
12 March 2024
Reply from IP Trading
Dear Sona,
We deeply regret the disappointing experience you had with the product you recently received from us. Your feedback regarding its condition is genuinely concerning, and we want to assure you that this does not reflect our usual standards.
We apologize for any inconvenience this has caused. It's disheartening to learn that the item seemed to have been previously used, especially as it was shipped in a sealed box directly from our reputable supplier.
At IP Trading, we prioritize customer satisfaction. Your experience falls short of the quality and care we aim to provide. Please know that this was not intentional, and we have asked our supplier to ascertain how this occurred, to prevent it from happening again. A replacement unit has been sent to you.
We understand the importance of trust in our relationship with our customers, and we are committed to regaining your confidence and ensuring your future experiences exceed expectations.
If you have further concerns, please contact a member of our team at IP Trading.
Thank you for giving us the opportunity to address this matter.
Regards,
The IP Trading Team
Reply from IP Trading
Thank you so much for taking the time to share your experience with us. We're so pleased to hear that you found our purchasing process to be helpful and efficient.
Ensuring a smooth experience for our customers is a top priority for us, and it's wonderful to know we've succeeded with yours.
We look forward to the opportunity to serve you again in the future.
Regards,
The IP Trading Team
Reply from IP Trading
Thank you for highlighting our promptness!
We're thrilled to have met your expectations and appreciate your support.
Looking forward to serving you again!
The IP Trading Team
very quick service
Quick response to request for quote.
Quick response to provide quote.
Quick delivery of products
6 March 2024
Reply from IP Trading
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with the promptness of our quote process and the quick delivery of our products.
Our team works hard to ensure a smooth and efficient experience for our customers, and your feedback reaffirms the hard work we put in every day.
We look forward to serving you again in the future!
Regards,
The IP Trading Team
Quick and easy to deal with
Our Account Manager confirmed availability of parts, quoted quickly and supplied by the due date.
We're very happy with the service received.
14 February 2024
Reply from IP Trading
Thank you for sharing your positive experience with us! We're thrilled to know that your Account Manager was able to confirm the availability of parts swiftly, provide a quick quote, and ensure everything was supplied by the due date. Your satisfaction is incredibly important to us, and hearing that you're very happy with the service you received is the best feedback we could ask for.
If there's anything else we can assist you with or if you have any more feedback, please don't hesitate to reach out. We're always here to help and look forward to serving you again in the future.
Regards,
The Team IP Trading
Easy communication and purchasing
Easy communication and purchase process.
IPTrading consistently provide a good service, pricing is competitive and the sales process is very easy. Jane and the team have been very helpful in every transaction.
8 February 2024
Unprompted review
Reply from IP Trading
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you found our communication easy and the purchase process smooth. At IP Trading, we strive to offer competitive pricing and a hassle-free sales process, and it's great to know that Jane and the rest of the team have been able to assist you effectively in every transaction.
Your feedback is incredibly valuable to us, and we look forward to continuing to provide you with the high level of service you've come to expect. If there's anything more we can do for you, just let us know. We're here to help!
Regards,
The IP Trading Team
Harshal was very helpful with the…
Harshal was very helpful with the ordering & dispatch.
2 February 2024
Reply from IP Trading
It's great to hear that Harshal was able to assist you effectively with your ordering and dispatch needs. We pride ourselves on having a helpful and efficient team, so your feedback means a lot to us. Thank you for taking the time to share your positive experience.
If there's anything more we can do to assist you, please feel free to get in touch. We're always here to help!
Regards,
The IP Trading Team
Fast & efficient quote service
Fast & efficient quote service, knowledgeable staff/sales, item in stock & received in a very timely manner. Great service ☺
29 January 2024
Reply from IP Trading
Thank you so much for your wonderful review! We're thrilled to hear that you found our quote service fast and efficient, and that our team's knowledge was up to your expectations. Knowing that the item you needed was in stock and reached you quickly makes our day! Your satisfaction is our top priority and we're glad we could deliver great service. If you need anything else or have any questions, please feel free to reach out. We're always here to help!
Regards,
The IP Trading Team
Requested quote - arrived quickly
Requested quote, received quote and was sent through a secure payment link quickly.
Payment was made, advised of delivery same day and delivered next day! Can't ask for much better service!
30 January 2024
Unprompted review
Reply from IP Trading
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with the speed and efficiency of our service, from the quote to the next-day delivery. It's our top priority to ensure a smooth and secure process for all our clients. If there's anything else we can do for you, or if you have any further feedback, please don't hesitate to reach out. Looking forward to serving you again in the future!
Regards,
The IP Trading Team
Good swift service
18 January 2024
Reply from IP Trading
Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you were pleased with the swift service. Our team is always here to ensure your experience is as smooth and efficient as possible. If there's anything more we can do for you, just let us know. Looking forward to serving you again!
Best regards,
The IP Trading Team
Excellent service and follow up
Excellent service and follow up, super quick turn around time.
11 January 2024
Reply from IP Trading
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our service and the turnaround time. Our team works hard to ensure a seamless and efficient experience for all our clients, and your feedback is greatly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing us!
Regards,
The IP Trading Team
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