iPark Airport Parking Reviews 

**AVOID – Our car was handed to a completely different operator**

We booked through Ezybook and our booking confirmation clearly stated **IPARK LIMITED** as the parking provider.

When we handed over our car however, it was actually taken and stored by **Sapphire Parking Limited**. We were never informed that the operator had changed.

The experience was appalling. After a fire at their site where 140 cars were reported as burnt, we were told our vehicle had been destroyed. For around two weeks we believed we had lost our car, dealt with insurers and investigators, and went through all the stress and disruption that came with that.

We eventually discovered that the car was **not destroyed at all** and was still with Sapphire Parking they just had no record of its location.

When we recovered it, there was a punctured tyre, cigarettes inside the cabin and suspected cannabis inside the vehicle. The matter has been reported to Sussex Police.

We have repeatedly tried to get answers from Sapphire Parking, but they have ignored our complaints

Our experience has been absolutely shocking. If you are considering using this company for airport parking, **please think twice and do your research first. We would not use Sapphire Parking again and cannot recommend them based on what happened to us.**

DO NOT USE - Worst parking experience ever. Poor communication and a 2 hour wait for pick up. Rude customer service. They shouldn’t be operating

Do not use this form waited over an hour an a half to deliver car to me. Every time I called them they lied and said 10mins away

AVOID AVOID AVOID AVOID AVOID AVOID
By far the most appalling service I have ever experienced. For drop off I called the number when I was 30 minutes away from airport as instructed, tried a number of times but just went to voicemail, left a message and called again when I was at the airport, was told they were on their way yet it took well over 45 minutes for them to arrive, I'm not an impatient person but I called the number 10 times that morning. On return, as instructed, I called when I landed, the confirmation said to allow 25-35 minutes for my car to be delivered, when I finally got through they told me it would be 1 hour, it wasn't, it was over 1 and a half! On top of this I had to pay for the parking both ways (confirmation said it was included in the price) and whoever it was I spoke to on the phone was possibly the rudest person I have ever encountered in my life, simply horrible.
I can't imagine that this company has ever had a returning customer, If I could have given them ZERO STARS I would have, it's actually making my blood boil whilst I'm typing this! If this review doesn't put you off have a look at the others, some people had an even worse experience than me.

Parking booked with Gatwick Premium Parking = Ipark Limited via Compareyourparking.co.uk.

I have only given this review 1 star because there is no option to give it 0 stars!

I will never make a booking with this company again and I only wish I had looked at the reviews prior to booking.

On the day we flew out to our destination, we were asked to park in the South Terminal instead of the North Terminal, due to a fire at the airport. We were told that the car park at the North Terminal was closed. I checked and this was not the case, so I called the company back and they said that all their drivers were at the South Terminal and that it would take too long for them to meet us at the North Terminal. Therefore, we had to leave our car at the South Terminal and then walk to the North Terminal with no assistance, as I have serious mobility issues.

I tried to e-mail the company whilst on holiday to ensure we could pick up our car from the North Terminal when we returned from holiday, but their e-mail address is invalid.

When we returned, I called as soon as we landed and we had to wait 2 hours with 3 children at Gatwick North to get our car back. Our car was only returned after three phone calls and one text and someone answering the phone in a very rude manner.

Lesson learnt. Do not book car parking without doing your research first.

STEER CLEAR AT ALL COST. Reading the other reviews, we got off lightly…
We had a two hour wait for our vehicle to return on arrival. There was a large group of us waiting for our cars, one bloke had been waiting for three hours by the time our car came back, still waiting for his. There was muddy prints all over the car floor, and there was a food smell. Looking at other reviews, things could have been much worse, with damage, drained petrol, etc…
When I complained with Gatwick Airport, it turns out that these companies don’t have any association with the airport but are still free to use their car parks for pick ups and drop offs. Very strange but the airport can’t help it.

This is a scam .. we arrived at London gatwick a woman came over and she took our key and made us pay 8 quid .. we then came back off our hoilday waiting over 2 hours for our keys and they kept putting the phone down on us .. they finally came.. gave the key to us .. but little did we know our car had just been sitting in the short stay all week so when we went to leave car park we had a bill of 490 to pay.. tried ringing them back they told us to break the barriers down .. absolutely disgraceful
We were travelling with our family who their car wasnt even in the car park they had no idea where it was and ending up leaving without a car .. please do not book!!!! They are a scam!!! And they deserve a hiding!
They do not even deserve a star!

Don't go near this company. Our car was returned at Gatwick with money and food stolen from it, completely filthy and then we had to pay an additional £16 to get out of the car park. Use Holiday Extras, Purple Parking or similar, not this bunch of absolute cowboys. No proper resonse received from them when complaints sent.

The worst meet and greet service you will ever experience. This is a corrupt scam company.

I would not put this lot in charge of a chimps tea party,In fact the chimps would probably give better service.Reading the reviews and people’s wait for their car to be returned hours late,mine was 5 days late back as they said its was blocked in the South terminal by another car and couldn’t get it out,it was stuck in traffic outside Gatwick due to a fire and driver trying to find another way round and also told ‘ we can’t find it.!‘excuses all the way.We had to train it back home from Gatwick,I have made 50 calls to the chimps and they don’t care ,they put the phone down on you after shouting and being rude to you.Eventually (Friday pm)some one told us the car was in the Terminal,we ca collect it any time phone 30 mins before arrival. Paid for another train back to Gatwick phoned as requested and told it will be an hour (Obviously not at North terminal then) collect from car park 6 floor 3.After an hours wait phoned yet again to be told my car was a Hyundai,it’s a Pergeot ,I never phoned to confirm but its on level 5. Went to see and there it was just left with the keys on front wheel and to top it all we then had to pay £14 to get out the car park.
The Police say it is a civil matter between us and the chimps, tho not sure how far we will get trying for any sort of compensation ..
When I looked in back seat I had paperwork for a VW transit van in Grey,Can they do nothing right,NO..!
Phone number and complaints address they give do not work at all.
I had an extra 32 miles on the clock and also the back seat has had someone in it as well (Car was spotless inside and out when we left it)
I could go on but loosing the Will to live now,So
AVOID at all costs ,This company has caused untold stress and ruined the holiday experience.
The official site ( from parking.services @gatwickairport.com is via parking.gatwickairport.com.
They are known to Gatwick airport but cannot stop these rouge companies because of competition law.!

BEWARE!!!! Completely disorganised and very rude. Upon my arrival at midnight, they lost my car and then couldn't find my keys!! I eventually got my car 1.45 hours later. No apology, just arrogance. Stay clear!

OMG. Do not use this company. They lie, don’t turn up on time, make you pay excess charges. One family waiting next to us were told they can’t have their car back until the next day and had to pay for trains home. 2 adults and 3 kids with 5 cases. Absolute shambles!!! You wait for hours to get you OWN car back!!

Do not use this company is all I can say!!!! Worst airport Meet and Greet experience ever.

Unfortunately can't give a minus score for an absolutely disgusting service.
Booked through comparison site Compare Your Parking and went for meet and greet at Gatwick South Terminal. Went with Premier Parking Services aka IPark Limited who were an absolute disgrace. I paid the price that included the entry and exit fees to the car park at Gatwick. Issues as follows: 1. Upon arrival (rang 30 minutes before arrival) there was no one to greet us. When someone did arrive, he stopped in the car park behind our parking spot and just said "Hi" and nothing else. He had no ID, tabard or marking on his car. I said "Hi, who are you". He explained he was the parking service, though never got out the car once and all of this conversation was through his open passenger window (very unprofessional). He said just give him my car keys and £10 for the car park exit. I explained that parking was included in the price paid but he said he couldn't check as the office wasn't open yet and was unsighted on needing £10 cash. I refused to pay this and said this should've all been clear on my booking and why was he asking for it if he didn't know!. He didn't check my car for any damage and when I asked for a receipt or some paperwork for taking possession of my keys he said he didn't have any and told me to ring the mobile number we rang 30 minutes before arrival and his phone would ring. His phone did ring but showed private number. He produced no ID (very unprofessional from the start though gets worse). Our booking was for roughly 2345hrs return of our car. Our flight was slightly delayed and I rang as soon as we landed at 0007hrs. The first thing the person on the phone said was, You're late, you owe me £20 mate". I explained that I couldn't help that the flight was delayed and generally parking companies give a reasonable amount of leeway for delayed flights. I had actually paid for 9 days even though it wasn't the full 24hrs on the last day. He refused to release the car and bring it to the airport unless I paid £20 via bank transfer, which I had no option but to do under strong protest at the time, as it was late and I had my family with me. I made the payment to Vikram Vikram. We were directed to a car park on the North Terminal but I explained we were in the South terminal and this is clear on our booking. When we arrived at the Orange car park level 4 as later instructed, there was no one to meet us (again). We then had to search for our car and eventually found it dumped in a DISABLED parking bay with my car keys left on the front offside tyre and clearly visible. I then had a call from the person who dropped the car there but he was very hard to understand as English was clearly not his first language. He said did we get the car. I tried to explain my anger at the service received but he just couldn't understand. He had also left a parking ticket for exit in the car and we couldn't get out and had to pay the £8 exit fees, though again, had already paid for this when booking. I also find it interesting that we were asked by the initial driver to give him £10 cash when we arrived in the morning on 29th June when the exit fees are in fact only £8!! I am absolutely disgusted by the service received from IPark Limited. My complaint to IPark Limited was not even listened too and they're clearly a scam company so AVOID!!!
I did make a complaint to Compare Your Parking as I established the terrible similar reviews by hundreds or other people. I explained that they had a duty to do due diligence on parking companies before allowing to use their comparison site and also held them liable. After several communications and a threat to report to Trading Standards, they paid the extra monies I was charged directly to me.

Guys Please totally avoid this company. Rude staff, very long waiting times. They operate under a few different trading names (LGW Executive)which is why they appear to be getting bookings. Totally avoid. I just had the rudest customer service experience ever

Like all previous reviews avoid completely. Surely there I have cracks on my window screen, car completely filthy like it had been sitting on a building site and that was on the inside and out. To top it off, I now have had parking fines throughout my time away where they used my care and parked illegally in numerous spaces. Also the customer service number is incorrect so you cannot call and their complaints services link doesn't work.

DO NOT USE THEY ARE THIEFS

Parked at Heathrow airport “meet and greet” through compare your parking broker. They are that bad they have now been removed so you can’t chose them and lost the contract due to the amount of issues they are having. They stole £50 in the centre console and the state of my car afterwards was appalling, bird crap all over it, cement dust in all footwells seats a mess and mud everywhere. Do not use

Left car in car park for return over 3 hrs effort had to pay on going. McDonald’s eaten in car left rubbish in car mud on mats took my cd . Were poor will never use again better.

IF I COULD GIVE A 0 STAR I WOULD. DO NOT USE I PARK LTD. TOTALLY INEPT AND NOTHING LESS THAN A SCAM !!!!!
I USED THEM THROUGH THE COMPARISON SITE COMPARE YOUR PARKING AND THEY WERE RATED 4.4 WHAT A JOKE !!!
I RECIEVED TWO PCN'S WHILE AWAY ON HOLIDAY WHEN THEY WERE RESPONSIBLE FOR MY VEHICLE. UNABLE TO COMMUNICATE WITH THEM AS THERE WAS ONLY A MOBILE PHONE NUMBER I WAS GIVEN AFTER CONTACTING COMPARE YOUR PARK.
IN SHORT I CHALLENGED THE TWO PCN'S THROUGH THE INDEPENDENT APPEALS SERVICE SUCCESSFULLY.
POOR COMMUNICATION
POOR CUSTOMER SERVICES
EXCESSIVE MILEAGE ADDED TO VEHICLE
LONG WAIT FOR COLLECTION
IMPOSSIBLE TO CONTACT.
THIS OPERATOR SHOULD HAVE ITS LICENCE WITHDRAW FULL STOP ✋️

Trying to find information on how to contact the company over a small problem which I had when I got to the airport on the 20th June. Information very poor on instructions, also wrong information on the instructions how to get there, wrong email and wrong phone number. I parked the car in a blue zone and asked for a bit of help and got charged £60.00. Trying to find the information for any help or who to contact is a bit of a joke, it’s cheaper to get a coach or get somebody to drop you off. On the fine it’s said, you were parked on private land. So if I park outside of the airport on the public road, it’s private land???
You’ve been told. Gatwick south I will not be using it again.