Love my new glasses with clip on sunglasses, best purchase all summer 😎the staff were really lovely in Edinburgh and very helpful, they measured and checked everything thoroughly, to make sure my gla... See more
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Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... See more
Company replied
After purchasing spectacles I felt they were uncomfortable to wear, and returned to the Edinburgh St James Quarter store. I received an excellent service from Jodie (Asst. Manager). She replaced my sp... See more
Company replied
It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... See more
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, United Kingdom
- 0141 334 9044
4.9
Excellent
486 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Fiona! Thanks for taking the time to write us this review. We hope to see you again soon.
Great experience
I have bought my last two pairs of glasses from Iolla. The selection is good, staff are always so helpful and patient. Once I decided which ones I’d like to order the process was quick and simple. Received my glasses within a week.
22 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Kirsty! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Very friendly and helpful staff
Very friendly and helpful staff, easy process. Excellent quality and value for money.
22 January 2026
Reply from IOLLA - Edinburgh
This is so fantastic to hear Steven! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Hopefully we will see you again soon!
Couldn’t recommend Iolla enough
Couldn’t recommend Iolla enough. It was my first time getting glasses and the shop assistant was extremely helpful and friendly. They told me to take my time and pick out as many as I liked and then cut down from there. As a very indecisive person it was great to have someone so handson to give advice. Very happy with my first pair of glasses and will definitely be coming back for more
13 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Ellie! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Stylish and Affordable Glasses - Friendly and Quick Service
Great option for good-looking and affordable glasses. Delivered quicker than expected - barely a week.
15 January 2026
Reply from IOLLA - Edinburgh
Hey Lukasz, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Super quick and friendly service
Super quick and friendly service. Glasses are great. New cases much better too!
14 January 2026
Reply from IOLLA - Edinburgh
We’re so pleased to hear you love your new specs! The Stewart frame is a fantastic choice.
The staff were very pleasant and…
The staff were very pleasant and helpful without being intrusive. The shop is cotured and not overwhelming.
12 January 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Ros! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Really polite and helpful staff
Really polite and helpful staff, no pressure to purchase, just a relaxing and helpful store.
12 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Gavin! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Can definitely recommend
Great service and price and a great selection of frames. Been going ever since they opened in Edinburgh. 👌
12 January 2026
Reply from IOLLA - Edinburgh
We’re blown away by your kind words Gus! We’d love to see you back in our showroom any time.
Very helpful staff
Very helpful staff, and a quick turnaround for getting the glasses!
12 January 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Elsa! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
The glasses I ordered are great
The glasses I ordered are great, the staff in the shop were really helpful but I didn't receive a message letting me know my glasses were ready to collect - it was only because my husband went in due to an issue with his glasses that I was aware they were in store. Not a massive deal, just a bit irritating I couldn't get my lovely new glasses sooner!
9 January 2026
Reply from IOLLA - Edinburgh
Hey Sophie, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We are sorry to hear you never received your 'ready to be collected' email. I have made sure to pass this back to the team so we can do better next time! We look forward to seeing you back again soon.
Love my specs!
Fabulous product, quality and a good range to suit all face shapes.
Staff welcoming, personable and service good from start to completion.
Love my specs!
9 January 2026
Reply from IOLLA - Edinburgh
Hey Libby, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Fantastic service
Fantastic service, as always and lovely glasses, fast turn around. Thank you 🙏
8 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Josie! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fantastic quality and great CS
Fantastic quality, lovely customer service in the Edinburgh shop too - will definitely be buying again
7 November 2025
Reply from IOLLA - Edinburgh
Hey Grace thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We look forward to seeing you again soon!
Great selection - great price- great service
Great selection - really friendly staff and reasonable prices. Fitting experience was great too. I will be back!
6 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Helen! Thanks for taking the time to write us this lovely review. We look forward to seeing you again soon.
Excellent Quality …
I’ve worn varifoculs for many years and the quality of IOLLA is second to none. Very pleased with purchase
7 January 2026
Reply from IOLLA - Edinburgh
Hey Sheila, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA Varifocals. We look forward to seeing you back again soon.
Reply from IOLLA - Edinburgh
Hey Elizabeth, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Beautiful, affordable glasses.
Great experience in store, got the help I needed with 0 uncomfortable up sell. Glasses arrived in far less time than advised (they said 6-10 working days and I had them in 3 days) and are great. No complaints!
7 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience James! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA - Edinburgh
Hey Kate, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great frames for simple prescription
I would have given Iolla 5 stars until I got varifocals. I love their glasses but they couldn’t get the varifocals right. I had two years of eye strain and was left to feel as though I had done something wrong when I took them back. I have glasses from a different optician and they’re working really well now. If you have a straight forward prescription, go for it. Otherwise I would be cautious
29 December 2025
Unprompted review
Reply from IOLLA - Edinburgh
Hey Victoria, thanks for taking the time to leave this review. We’re really sorry to hear that your varifocals didn’t work out. Although our varifocal lenses have a 99% success rating, there are occasionally a few people that they just aren't the best fit for.
That being said, the IOLLA Happiness Guarantee means that we'd never see a customer stuck with a pair of glasses that weren't right for them. If you’d be open to it, our Customer Support team would really like the opportunity to look into this further and see how we can help support you. You can reach them at help@iolla.com.
We look forward to hearing from you.
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