Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... See more
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After purchasing spectacles I felt they were uncomfortable to wear, and returned to the Edinburgh St James Quarter store. I received an excellent service from Jodie (Asst. Manager). She replaced my sp... See more
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It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... See more
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Supreme service from start to finish. I was left alone to browse the massive selection of frames in my own time & as soon as I looked like I wanted help, the staff came to offer assistance. From f... See more
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Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, United Kingdom
- 0141 334 9044
4.9
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A great service - and a breath of fresh air!
My daughter suggested I tried IOLLA as my prescription had changed and I needed new glasses. I have been wearing glasses for many, many years and this was my first experience of not purchasing lens and frame from an Optician/optometrist.
I am absolutely delighted with my new glasses. The service was second to none. The staff were interested, friendly and helpful, the range of frames was amazing and my new glasses were made up and dispatched within the week. Apart from having experienced a great service overall, I was particularly struck by the attitudes of all the staff with whom we had contact, (even if it was just for an additional opinion). They appeared interested, upbeat and to be enjoying their work. It felt like a breath of fresh air - a very positive shopping experience!
20 February 2026
Unprompted review
Reply from IOLLA - Edinburgh
Hey Bridie, thanks so much for this lovely review! We’re blown away by your kind words. We're especially glad to hear that your first experience buying glasses with us was such a positive one, and that the team helped make it feel easy and enjoyable. We’d love to see you back in our showroom any time.
Reply from IOLLA - Edinburgh
Hey David, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Staff helpful
Staff helpful. Great selection of frames which are well laid out and accessible.
16 February 2026
Reply from IOLLA - Edinburgh
Hey Sandra, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great glasses
Great glasses, just as comfortable and great a fit as my really expensive ones from the optician. The lady serving me took a long of time measuring my face to get the frames just right.
17 February 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Gemma! Thanks for taking the time to write us this review. We hope to see you again soon.
Speedy
Loved how quickly my order was made in the shop. The assistant measured my pupil distance and that was my glasses ordered. They were ready quicker than than they said too. Great service and reasonable price.
13 February 2026
Reply from IOLLA - Edinburgh
Hey Mandy, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Loved my glasses and the service
Staff and lovely and very helpful. Delighted with my glasses and after sales service has been excellent so far.
1 March 2026
Unprompted review
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Maureen! Thanks for taking the time to write us this lovely review. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon.
Excellent service both at when choosing…
Excellent service both when choosing glasses and brilliant after care service. Best I've ever had.
16 February 2026
Reply from IOLLA - Edinburgh
Hey Christine, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent service
13 February 2026
Reply from IOLLA - Edinburgh
Hey Claire, thanks for leaving us this 5 star review! We hope to see you again soon.
Great customer service and very helpful…
Great customer service and very helpful in choosing and fitting my new glasses.
12 February 2026
Reply from IOLLA - Edinburgh
Hey Nicola, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Purchased my second set of glasses at…
Purchased my second set of glasses at the Edinburgh store. Staff very helpful however store was very busy on a Saturday (to be expected) asked to wait and ‘take a seat’ in order for my glasses to be adjusted however only not many seats in store to do this. My glasses adjustment was rushed and I had to have them adjusted again on my return.
I wouldn’t visit on a Saturday again if possible
11 February 2026
Reply from IOLLA - Edinburgh
Thank you for choosing us again for your second pair of glasses and for taking the time to leave a review. We’re so pleased to hear that you found our Edinburgh team helpful.
We’re sorry to hear that your visit felt rushed and that seating was limited during your adjustment. Saturdays can certainly be busy, but that’s no excuse for you feeling hurried or needing to return for a further adjustment. That’s not the experience we want for our customers.
Upon your next visit, please feel free to let the team know you’d like a thorough fit check, we’ll be more than happy to take the time to get everything sitting perfectly.
We look forward to welcoming you back soon and providing a five-star experience next time.
First time buyer. Excellent choice of frames
Excellent choice of frames. Pleasant and helpful staff. Didn't have to wait too long for my purchase. Really pleased and will use again.
4 February 2026
Reply from IOLLA - Edinburgh
Hey James, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Staff very helpful in the Edinburgh St…
Staff very helpful in the Edinburgh St James Quarter. Lovely atmosphere, helpful but not intrusive. Great range of glasses, I ended up with 2 pairs the same and lovely staff member sorted out switching to prescription sunglasses with no extra cost. Very unusual for a business to be so helpful.
3 February 2026
Reply from IOLLA - Edinburgh
Hey Carolyn, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon!
Great designs and quality service
Design of glasses gives a good range to select from. Staff attentive and quick in dealing with enquiries/questions. Can't fault the overall service
29 January 2026
Reply from IOLLA - Edinburgh
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Staff were great
Staff were great - friendly and knowledgable - from first moment to going to pick up glasses
28 January 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Jeff! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
First time Iolla customer.
Efficient, knowledgeable staff, who made the experience extremely pleasurable.
Great choice of frames and lens.
Great price.
Thank you.
28 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Duncan! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Absolutely faultless
Absolutely faultless. The shop was great, my wife and I had fun trying on lots of frames, service was perfect, very friendly and communication whilst my glasses were being made was great.
11 January 2026
Unprompted review
Reply from IOLLA - Edinburgh
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Good value, service could be improved.
Visited the store in Edinburgh and service was friendly and attentive. They advised having my glasses collected in store as they could then adjust them as needed. I agreed but a few days later they arrived in the post. Not ideal but so far, they seem to fit well.
16 January 2026
Reply from IOLLA - Edinburgh
Hey Seonaidh, it's great to hear you are loving your new glasses! However we apologise for the miscommunication surrounding your delivery. A member of our customer support team will be reaching out to see what we can do to turn this around for you.
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Fiona! Thanks for taking the time to write us this review. We hope to see you again soon.
Great experience
I have bought my last two pairs of glasses from Iolla. The selection is good, staff are always so helpful and patient. Once I decided which ones I’d like to order the process was quick and simple. Received my glasses within a week.
22 January 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Kirsty! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Very friendly and helpful staff
Very friendly and helpful staff, easy process. Excellent quality and value for money.
22 January 2026
Reply from IOLLA - Edinburgh
This is so fantastic to hear Steven! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Hopefully we will see you again soon!
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