Inventor Smart Care Reviews 

150
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product innovative, appreciating its design for encouraging dental care through play. A significant number of cats enjoyed the wand and catnip, with some owners observing improved dental health and cleaner teeth. Reviewers also frequently praised the fast delivery and well-packaged items. However, some people were dissatisfied, as many cats showed little interest in chewing the dental wand for its intended purpose. Concerns were also raised about product quality and durability, with some items breaking quickly or posing safety risks like ingestion. Additionally, a few customers experienced significant delays or issues with delivery, including missing parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers praising its effectiveness for dental... See more

Quality

Consumers find quality to be ambiguous, with some reporting satisfaction, noting the product keeps cats... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with some experiencing fast delivery in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructio... See more

Company replied

Rated 3 out of 5 stars

The product was dispatched very quickly and came well packaged. The catnip was a great favourite with the cats, but the little satin bags are not cat proof, and unfortunately they helped themseves a... See more

Company replied

Rated 3 out of 5 stars

The idea is great but my cat with dental issues won't put the yellow 'brush' in her mouth so it isn't helping. She loves the green toy but that doesn't help her teeth! My other cat broke the thread on... See more

Company replied

Rated 3 out of 5 stars

My cat just doesn't care. I got a little sniff and that's it. It's suuuper hard to squish, I think its probably too hard for my older cat even if he did pay any attention to it. I followed the... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


Contact info

3.2

Average

TrustScore 3 out of 5

150 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(150)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice introduction for Bob to get used…

Nice introduction for Bob to get used to getting his teeth cleaned.
Good idea but at mo Bob is having more fun with the fishing line.
He lives the paste, but is not yet having a chew.
The items in the kit are a good idea. The price was OK as well.

11 July 2024
Rated 5 out of 5 stars

What an absolutely fantastic idea

What a fantastic idea, inventor cat are an amazing efficient and professional business.
We ordered two starter packs from them and unfortunately one was damaged in the post and without hesitation they replaced it.
We have struggled with our cats teeth for years so thought it was worth a shot, especially with the cost of dentals at the vet’s and also having to give them a full anaesthetic to do the procedure.
We after the first couple of days using them the cats absolutely love it and are sitting waiting while we’re putting the toothpaste in.

25 July 2024
Unprompted review
Rated 2 out of 5 stars

Not great

My cat didn't take to the plastic chewy thing with paste in and the fluff came off quickly and got stuck in his mouth.

4 July 2024
Rated 5 out of 5 stars

My cat loves this product so much that she goes into her toy box everyday to grab this!

My cat LOVES this product. From the moment we put both attachments on the wand she was so excited to play. She goes nuts for the worm-like attachment toy in our play sessions and we use this every day. All her favourite wand attachments do get shredded so we immediately bulk bought more and was shocked at the low price of this.

We play with her several times a day and she just never gets enough!

It didn’t take long before she started using the dental attachment. With cats being naturally inquisitive she just started with a few bites and quite happily chews on it now. It can be difficult to clean but well worth the buy & effort as is a great product.

I find it can be quite difficult to find cat products with cats in mind, as annoyingly they all seem to be targeted at humans! The owners of this product clearly have done their research. We love the fact the cats have full control to be biting themselves as obviously teeth cleaning in the wild wouldn’t be done with a toothbrush! My cat loves getting to bite the dental attachment and would spend hours chasing the worm if we let her.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Good experience with this product

Good experience with this product - had an issue with the first one sent and the company quickly sent a replacement and extra catnip which was massively appreciated!
My cat is so-so on the toothpaste but loves it with some lick-e-lix mixed in

3 June 2024
Rated 3 out of 5 stars

Fast service but my cats not bothered

Fast service. However my cat is not at all interested. It was too spiky for her, she pawed it first, cut through the line before sniffing the toothbrush and now just looks and walks away from it.

1 May 2024
Inventor Smart Care logo

Reply from Inventor Smart Care

Thanks for your feedback! We do offer a money back guarantee for cases were it doesn't work out with your cat - just email meow@inventorcat.co.uk and we can help you get that sorted.

We'd of course encourage you to try a few things, sometimes with older cat's it may take a bit of time to incorporate this into her routine. Here's some tips if you'd like to try it.

(check out the manual for further reference: inventorcat.co.uk/manual)

In "Part 1" when using the Dental Wand, using a treat like Lic-e-lix can help the introduction of the toothpaste. We'd recommend just filling the Dental Wand with the treat first and then start to gradually introduce more and more toothpaste each time.

Also when you hold onto the Dental Wand, point the tip of it towards the cat's mouth. This replicates how cat's would digest prey in the wild. Try to avoid squeezing the contents for them, we see cats begin to lick it and then bite it to get more of the contents inside. This will create positive associations with the Dental Wand which will then be reinforced and boosted during Part 2 - the interactive play.

Once your cat starts biting it you only need 1-2 bites to expel the toothpaste inside, after a couple of bites pull it away from the mouth. The pulling away will make the bristles bend and snap, disrupting the build up of plaque.

We are introducing something new into your cat's routine, sometimes this may take a bit longer than others. However, your cat is making positive associations with the Dental Wand, following the above we see some cats take to it immediately and others will build the trust and confidence and then bite it.

Finally, some people find that using their cat's favourite toy to get them going and then switching to the Dental Wand helps their cat begin to bite the Dental Wand.

We hope this is useful and either way want to help as much as we can.

Rated 5 out of 5 stars

A great idea.

Thank you for introducing such an amazing idea to us cat parents!
I wish I could say it works, and my cats love it - but to date, they will not chew it!
I will persevere!!

30 April 2024
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Sue, thanks for sharing your experience - you're awesome!

Some tips to help you persevere:
In "Part 1" when using the Dental Wand, using a treat like Lic-e-lix can help the introduction of the toothpaste. We'd recommend just filling the Dental Wand with the treat first and then start to gradually introduce more and more toothpaste each time.
Also when you hold onto the Dental Wand, point the tip of it towards the cat's mouth. This replicates how cat's would digest prey in the wild. Try to avoid squeezing the contents for them, we see cats begin to lick it and then bite it to get more of the contents inside. This will create positive associations with the Dental Wand which will then be reinforced and boosted during Part 2 - the interactive play.
Once your cat starts biting it you only need 1-2 bites to expel the toothpaste inside, after a couple of bites pull it away from the mouth. The pulling away will make the bristles bend and snap, disrupting the build up of plaque.
We are introducing something new into your cat's routine, sometimes this may take a bit longer than others. However, your cat is making positive associations with the Dental Wand, following the above we see some cats take to it immediately and others will build the trust and confidence and then bite it.

Please let us know how it goes. We want to make sure you have the best experience possible and can incorporate the Dental Wand successfully as part of your cat's oral care routine.

For further reference you can check out the manual:
www.inventorcat.co.uk/manual

Finally if for whatever reason you are not able to incorporate it into your cat's routine, just let us know because we offer a money-back guarantee.

Kind regards

Rated 3 out of 5 stars

Good idea but.

Good idea but.

Only one of my cats showed any interest in the yellow tooth cleaning brush and only when it was not attached to the wand. If attached to the wand she repeatedly tried to bite through the cord and very nearly did. I shall keep trying with the brush not attached but it is quite expensive on reflection as the wand etc is redundant. Good idea but not that good in reality.

22 April 2024
Rated 5 out of 5 stars

Great product - cat loves it!

Great product and arrived within a couple of days! We ordered this after seeing on dragons den and just bought the attachment and not the wand as we just attached it onto an existing wand/string we had.

I think this product is perfect as long as your cat likes the smell of the toothpaste. Excellent idea to make teeth brushing a more enjoyable experience for your cat. One of our cats absolutely loves it and will bite it constantly even if you just hold the attachment in your hand and even with no lick-e-Lix on the outside. She even pulls it off us and runs away with it! (the other cat has zero interest in it, & is a bit wary, even with lick-e-Lix on it, but he doesn’t like the toothpaste and is a fussy boy so we were expecting that). I was expecting it to be messy, but the holes on the product are quite small so toothpaste doesn’t go everywhere in the house which is great.

Cleaning was initially a little fiddly as the entry hole is small. However it is now easy as we found using a simple cleaning brush for straws works really well! My only issue is that the hole for putting toothpaste in is quite small so difficult/bit fiddly

Overall would recommend!

10 April 2024
Unprompted review
Rated 2 out of 5 stars

Doesn't work

Bought the teeth cleaning toy after watching Dragon's Den. Despite every effort, my cat couldn't be less interested in it - and even when she is, she doesn't want to chew it. I would not have wasted my money on this product if I had known. Up to you - but I'd suggest don't bother. Tried multiple ways but she just won't chew the allegedly useful part.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

It's two weeks now since I ordered the…

It's two weeks now since I ordered the cat dental cleaner,but still has not arrived.april 5th 2024.

22 March 2024
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Steve, we am really sorry that this happened. We followed up on your order that you placed on the 22nd of March. It was shipped on the 23rd of March, we sent it via tracked 48 service so it should have arrived on the 26th. Unfortunately we cannot check all the tracking of all our orders and sometimes Royal Mail makes mistakes. We know this is very frustrating, if you believe your item is ever delayed it important that you get in touch to our customer care team. In your case, we called Royal Mail, they lost your order thus we have prepped a new one to be sent to you via the tracked 24 service. If you ever have questions or need to reach out please contact meow@inventorcat.co.uk

Rated 5 out of 5 stars

Fun, innovative product, loved by Mango!

Great customer service and very prompt delivery.

We've had this about a month now.

My 10month old kitten LOVES this toothbrush. We have a daily play and brush, sometimes with the rod, sometimes not, as he adores toys on strings, so we can mix it up which is great.

It is user friendly, easy to use and clean, and ultimately doesn't feel like going into the lions cage when trying to implement some basic dental hygiene to our fur baby.

The products are well made, cone in a well made, sturdy box to keep your cat toothbrush safe and tidy.

Highly recommend (as does Mango!).

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Great Toy

The starter kit arrived quickly, immediately my cat started rolling around on top the box! It took a while for my cat to start biting the Dental Wand but he is normally like this with new things and when speaking with the team they explained that with some cats it might take longer than others. The manual on their website was very helpful and using lic-e-lix helped a lot he now loves it, it's his favourite toy :)

16 February 2024
Unprompted review

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