We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
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Based on these reviews
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
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First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
Company replied
Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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we bought the 12 x 24 intex
we bought the 12 x 24 ..compleat salt set up whole 9 yards...got the ground ready put 9 sheets of the blue foam board down...set up the pool..3 hr...pool got to 1/4 full...boom....leek..was a bad seam....contacted intex..2 wks later got the new liner..box did not look good..took pool down...inst new liner..its full and running....so far so good..
10 April 2026
Unprompted review
Reply from Intex - North America
It sounds like you had quite the journey getting your pool up and running, and I am so sorry for the frustration that initial leak caused. Preparing a space for a pool that size is a lot of work, and having to redo the setup because of a bad seam is definitely not the experience we want for you. I am glad the second liner is holding up well despite the rough looking delivery box.
We truly value you telling us about the trouble you had with the first liner and the shipping. Your feedback is a crucial part of how we improve our quality control and shipping standards for everyone.
I had a complaint about one of my beds…
I had a complaint about one of my beds a year ago and customer service said they couldn’t do anything about it which leads me to believe you’re on your own when you purchase anything with the Intex brand
24 September 2025
Unprompted review
Reply from Intex - North America
I am so sorry you were left feeling unsupported after reaching out to us last year. It is incredibly disappointing to hear that we missed the chance to help you with your bed and that you felt abandoned by our brand. We never want a customer to feel like they are on their own when a problem arises.
We really appreciate you being so blunt about your experience. Hearing where we have let you down is the only way we can fix our service and ensure we are truly there for our customers in the future.
I purchased on Amazon an air mattress
I purchased on Amazon an air mattress. While using it for the first time it lost its air. I noticed that the air pump was leaking air. I called customer service, and after several delays they sent a replacement. To replacement did not fit the mattress and when I requested again, the issue is fixed they delayed it until they could say it passed the warranty.
12 May 2025
Unprompted review
Reply from Intex - North America
I am incredibly sorry to hear about the runaround you experienced with your air mattress. It is completely unacceptable that you had to deal with a leaking pump on your first use and then faced such frustrating delays when trying to get the right replacement part. Your experience does not reflect the standard of care we aim to provide.
We are truly grateful for your willingness to share this negative experience. Your directness helps us identify exactly where our processes are failing so we can work to prevent this from happening to anyone else.
service was great
service was great. rep was very helpful in locating the product I was interested in.
12 April 2025
Unprompted review
Reply from Intex - North America
HI Kathy! It is wonderful to hear that you had such a positive experience! We are so glad our team could help you find exactly what you were looking for.
Thank you for taking a moment to share this. We truly appreciate your support and hope you enjoy your new product!
Our son was diagnosed with ESRD and was…
Our son was diagnosed with ESRD and was having dialysis 3 times a week. He loved to swim and lakes were out of the question, so we purchased an Intel pool for a cleaner environment. We got it up and running, enjoying it daily. He was put on the transplant list and received a donor kidney in 3 days. Shortly after coming home from the hospital our pump quit. 6 months later I found my receipt and called customer service. My rep was friendly, knowledgeable, and dedicated to helping me with my warranty claim. I received my new replacement pump in less than a week. I am so pleased with Intel that I will buy Intel products when this pool is done!!
27 March 2026
Unprompted review
Reply from Intex - North America
It is so heartwarming to hear about your son’s successful transplant and that your family could find some joy and peace in the pool during such a challenging time. We are thrilled that our team was able to step in and get your pump replaced quickly so you could get back to making those memories together.
Thank you for sharing such a personal and moving story with us. We feel honored to be a small part of your son's journey and look forward to serving your family for many years to come!
Pump and Customer Service Sucks
Bought a new Intex Air Pump. Only worked with car plug. Intex would not replace it even after I sent pictures proving it was new.
11 March 2026
Unprompted review
Reply from Intex - North America
I am truly sorry to hear about the trouble with your new air pump and the frustration our replacement process caused you. It sounds incredibly disappointing to have a brand new item that only partially works, especially after you took the time to provide proof of the issue. I will be looking into why your request was handled this way to ensure we do better moving forward.
We genuinely appreciate you being so direct about where we missed the mark. Your candid feedback is essential for us to fix these gaps in our service and improve the experience for everyone.
4 person inflatable hot…
I purchased the 4 person inflatable hot tub almost 2 years ago. A couple of things went wrong with it, but customer service was so responsive and replaced both items immediately without question. I am very satisfied with the service, and I really enjoy my hot tub. It took me awhile to figure it all out, but now it works well. My only complaint is the design of the cover. It is not easy for a senior woman to lift the cover off each time. It is heavy and awkward and I just leave it halfway on the tub because there is nowhere to go with it. Other than that, I would highly recommend this product.
10 April 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so wonderful to hear that you are still loving your hot tub after two years and that our team could help you out quickly when you needed it. I am really glad you stuck with it through the learning curve.
I hear you loud and clear on that cover design. Wrestling with a heavy, awkward lid is the last thing you want to do when you are trying to relax, and I can certainly see how that would be a physical challenge. I am sharing your feedback directly with our design team because making our products accessible for everyone is a top priority.
Thank you so much for being open with us about your experience. Your honesty is exactly what we need to build a better product for everyone.
Products are well built and sturdy!!
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it.
So good my wife is wanting a pool a clarafied it MUST be an Intex one or she's not interested. Highly recommend their products and support.
9 April 2025
Unprompted review
Reply from Intex - North America
It is so heartwarming to hear that your spa has served you well for so many years and that we could make things right with a full replacement back when you first started with us. Knowing that your wife is now insisting on an Intex pool for her next project is the best compliment we could receive. We truly appreciate you sharing your long term experience and recommending our support team. Thank you for being such a loyal part of our community and for giving us the chance to keep your family happy and relaxed.
Five star service
Five star service. Filed a claim on an air mattress that started to leak months after purchasing it to replace a competitors mattress that too had started to leak. The competior which I believed was the huge market company Serta beauty rest. They gave me the run around stating in the 4-12 month phase of the purchase the stress was only reimbursed at 50% the cost of mattress. And Intex had me a new mattress delivered in less than a week once I retrieved the receipt and submitted the claim. Far better service than beauty rest.
12 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that we could get a new mattress to your door in less than a week. We know how frustrating it is to deal with leaks and complicated prorated warranty policies from other brands, so we make it a point to keep our process straightforward once you have your receipt ready. I am glad we could provide the fast support you deserve to get back to a good night of sleep. Your positive feedback means a lot to us, and we are grateful you took the time to highlight what we are doing right.
Horrible experience.
Horrible experience.. got nowhere.. I have a new hot tub sitting in my living and the motor went down. I reported it to you guys first. Your company said to call Amazon, so I did. Amazon told me to call you back.. I also fid have a claim number... so I waited for a motor to come in the mail
Nothing came in within 10 days so I called back..your company told me they didn't send it because they also needed proof it was delivered to me.. but I gave all the other information... i went back on Amazon.. and I can't find it... mind you this is the 2nd one I got from your company... you both gave me a run around & I'm also disabled.. so not a good come out on your end. Thanks for Nothing & taking my money
3 March 2026
Unprompted review
Reply from Intex - North America
I am so incredibly sorry for the stress and exhaustion this has caused you. It is completely unacceptable that you have been caught in a loop between us and Amazon while trying to get your motor fixed, especially when you are already dealing with the physical challenges of being disabled. You should never have been given the run around after providing your claim details, and having a nonfunctional hot tub sitting in your living room is a situation that needs addressing. We will review your contact history to find a path forward to resolve the delay issues. We truly appreciate you speaking up about how we failed you here, as your blunt feedback is essential for us to understand where our process is broken and how we can better serve our customers.
Warranty replacement quick & easy
Despite my air mattress developing bulges, when contacted Intex quickly took my information & sent me a replacement under the warranty.
13 March 2026
Unprompted review
Reply from Intex - North America
It is great to hear that we were able to get a replacement mattress out to you so quickly. I know how disruptive it is when your bed starts bulging unexpectedly, and I am glad our warranty team could step in to make it right without any hassle. We really appreciate you sharing this experience with us. Thank you for being so open about the situation, as your candid feedback is a key tool for us to keep improving the way we support our customers.
Customer service is very accommodating
Customer service is very good, and warranty support is excellent. I had multiple problems with the remote, which Intex gladly replaced at no cost, except a few weeks down-time, which I don't like. The inflatable cover never held air, so Intex replaced that also. Quality control has some issues and must be fixed.
The replacement filters are absurdly expensive, a complete rip-off.
7 April 2026
Unprompted review
Reply from Intex - North America
Hi there, I’m so glad our team could get those replacements out to you quickly, though I completely hear you on how frustrating that downtime was while waiting for your remote. It is also disappointing that your cover didn’t work right out of the box. We clearly have some work to do on our quality checks to prevent these hurdles for you. Regarding the filter costs, I will share your frustration with our pricing team as I understand how that adds up. We truly value you being so direct with us because your honesty is exactly what helps us pinpoint where we need to get better for everyone.
Fast, efficient, and favorable experience
Customer service representative listened to my problem and remedied it. Experience was 100% positive.
31 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that our team was able to listen and get everything sorted out for you. We always aim for that 100% positive experience, so knowing we hit the mark makes our day.
We truly appreciate you sharing this success with us. Hopefully, the rest of your week is just as great as your experience here.
Had great customer service and got the…
Had great customer service and got the right parts the first time around.
5 December 2025
Unprompted review
Reply from Intex - North America
Hi Carl, it is so great to hear that you had a smooth experience with us. We know how important it is to get the right parts delivered correctly on the first try, so I am thrilled our team was able to make that happen for you.
Thank you for choosing us and for taking a moment to share your success. We look forward to helping you out again whenever you need it.
Spent 2 HOURS on hold
Spent 2 HOURS on hold. When I finally got a hold of an agent, they just blamed me and blamed me and then hung up on me. These people take no accountability for the shitty products. They don’t cover anything through a warranty. They just take your money. Send you whatever product they feel like sending you and that’s it.
6 April 2026
Unprompted review
Reply from Intex - North America
I am incredibly sorry to hear about the terrible experience you had while trying to get help. Waiting on hold for two hours only to be treated disrespectfully and hung up on is completely unacceptable. I also hear your frustrations regarding our warranty coverage and the quality of the items you received. We have requested additional information to review internally so we can look into exactly what went wrong with your call and your claim.
We are very grateful for your willingness to share this experience with us. Hearing your direct and honest perspective is the only way we can identify these serious service gaps and work to fix them for the future.
shoddy products
I ordered:
1. An insulated cover…which they charged me $35 to ship. They sent me: Athin tarp.
2 Ii ordered an inflatable cover…diesnt hold the air. Contacted intex numerous times, they just don’t answr the phone…ever!
6 April 2026
Unprompted review
Reply from Intex - North America
I am so sorry to hear about the frustration you have dealt with regarding your recent order. It is completely understandable to feel upset when you receive a thin tarp instead of the insulated cover you paid for especially with those shipping costs. I also sincerely apologize for the lack of response on our phone lines because we never want our customers to feel ignored when they are dealing with a faulty product like your cover.
Thank you for being so open about these issues. Your honest account gives us a clear picture of what we need to fix to ensure a much better experience for everyone moving forward.
I was treated VIP by the customer…
I was treated VIP by the customer service specialist. Was surprised by the lengthy warranty time and the speed of the processing of my claim.
26 March 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so wonderful to hear that you felt like a VIP while working with our team. We aim to make every customer feel that level of support, and I am thrilled that our warranty coverage and the speed of your claim exceeded your expectations.
We really appreciate you sharing such a positive highlight of your experience with us.
Enjoy your product and have a fantastic day! 🌟🚀
Shipped my a broken air mattress then…
Shipped my a broken air mattress then wanted me to jump through hoops to get another one.
18 September 2025
Unprompted review
Reply from Intex - North America
Hi Alex. I am truly sorry to hear that your air mattress arrived broken and that the replacement process felt like you were jumping through hoops. We know how frustrating it is to receive a damaged product and then feel like you have to work extra hard just to get a reaplacement.
We really appreciate you being straightforward about your experience. Your candid feedback helps us see where our process is falling short so we can make it better for everyone.
Reply from Intex - North America
Hi there! We are so thrilled to hear that you are loving your items. Providing excellent products for our customers is exactly what we strive for every day.
We truly appreciate you taking a moment to share your enthusiasm with us!
Extremely helpful!
17 April 2025
Unprompted review
Reply from Intex - North America
Hi Crissy! It is so wonderful to hear that we could be of great help to you. We always aim to provide the best support possible for our customers.
We truly appreciate you sharing your positive experience with us!
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