We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
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First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
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Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Worst customer service ever
Worst customer service ever. Spent $800 on a soft tub and the insulated cover ripped well within the 1 yr warranty. So hard to get in touch with company when I finally did they could see I reached out within the timeframe but wouldn’t honor the warranty. Their website email system is the worst you have to fill out a form every time you want to respond to something they said. Calling them the connection is so poor I couldn’t understand anything they said. Even if I wanted to buy a cover it’s been out of stock forever (it took several months of reaching out just to get that answer) so basically I have a soft tub that’s not even 2 years old that won’t retain heat. We had purchased 2 pop up pools in the past and the quality was great - now I would never purchase another product again.
The best part is they are going to issue a total BS response and I am still stuck with an $800 soft tub that doesn’t hold heat. IF they actually reach out and make it right I will update this review but as of now I highly recommend avoiding this company.
30 September 2025
Unprompted review
Reply from Intex - North America
Hello there. I am so incredibly sorry to hear about the frustration you have faced with your soft tub cover. It sounds like you have been stuck in a cycle of dropped calls and repetitive forms while just trying to get what you were promised. I can certainly understand why you would feel let down after having such positive experiences with our pools in the past.
It is clearly a failure on our part that we could not provide a clear answer or a replacement cover when you reached out within your warranty period. I will be looking into our communication logs and the stock issues you mentioned to see where our process broke down so we can do better.
Thank you for being so direct with us about these failings. Your honesty is exactly what we need to hear to fix our service and ensure our future customer experience actually lives up to the quality you expected.
Pool was easy to set up
Pool was easy to set up, great quality. had this same pool in 1987. I was impressed all those years ago and was pleased when I received this one that the quality had not changed.
30 March 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that our pools have been a part of your life since the eighties. Bringing back those memories with a setup that is just as reliable today as it was in 1987 is exactly what we strive for. We really appreciate you sticking with us through the decades and taking the time to share your experience. Enjoy the water.
Defective units
I love my Intex jet and bubble. I hate to write this review. My heating element went out and I had to order a new unit. I paid over $700 for just the unit and when it finally came in the unit was defective. It wouldn’t come on. I called and easily replaced it get another unit but Intex wouldn’t take the defective units. So now I’m sitting here with 2 units that do not work. These things are heavy now I have to pay someone to remove and get rid of them. That’s not horrible customer service. So that why I gave it a 2.
1 April 2026
Unprompted review
Reply from Intex - North America
It sounds like such a headache to be stuck with two heavy, non-working units after spending over $700. I can completely understand why you are frustrated, especially since you love the product but feel burdened by the physical and financial cost of getting rid of defective equipment.
I am glad the replacement process itself was easy, but leaving you with the task of disposing of these bulky items was clearly a major oversight on our part. I will be sharing your story with our logistics team to see how we can better handle returns for large items in the future.
We really appreciate you being so open about this situation. Your candid input is a vital part of how we learn to better respect our customers' time and space.
Works like it's brand new again!
Dreaded replacing the power unit to our Intex spa, but...Wow! Easy to find and "plug and play" easy to install! I love this company!
2 March 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that your experience was the exact opposite of what you were dreading. We know that maintaining a spa can sometimes feel like a chore, so making that power unit swap as easy as "plug and play" is exactly what we strive for.
We are thrilled that you found the part you needed without any hassle and got back to enjoying your spa in no time. Thank you so much for the kind words and for being such a fan of what we do!
5i had to replace your air mattress…
5i had to replace your air mattress they promised to send me another bed never did your mattresses are not cheap 60 and $70 a pop
22 April 2025
Unprompted review
Reply from Intex - North America
I am so incredibly sorry that you are still waiting on the replacement mattress you were promised. I can certainly understand your frustration, especially since these are significant purchases and you expect them to last and be backed by our word.
It is completely unacceptable that you haven't received your new bed yet. I will look into what happened with your shipment right away to make sure this gets sorted out and you aren't left empty handed.
Thank you for being so direct with us about this failure in our process. Your honesty is a vital part of how we identify where we need to do better for our customers.
They replaced our airbed that leaked
We purchased a airbed but it leaked from the beginning. The customer service was exceptional. Their process was confusing. But then their customer service was exceptional again helping me through it. Got the new bed, no problems. I will continue to buy their products.
14 October 2025
Unprompted review
Reply from Intex - North America
It is great to hear that your new airbed is working perfectly and that our team could support you through the process. I apologize for the confusion you faced during the replacement, but I am so happy to know our staff stayed by your side to make things right.
We are thrilled to have earned your continued trust. Your candid feedback helps us see exactly where we can simplify things for a better customer journey in the future.
Worst warranty
Worst warranty
I provided all documents for part replacement
And got denied
Buyers beware
18 April 2025
Unprompted review
Reply from Intex - North America
I’m very sorry to hear that your warranty claim was denied after you took the time to gather all the necessary paperwork. I completely understand why you feel let down and want to warn others, especially when you believe you met all the requirements on your end.
It’s clear we missed the mark in providing the support you expected and deserved. I will look into how your claim was handled to ensure it was processed correctly in accordance with our limited factory warranty.
We truly appreciate you being so upfront about your experience. Input like yours is a crucial part of how we evaluate and improve our service standards for everyone.
Intex SX 2100 control panel broken
I have an Intex SX2100 pump and sandfilter. The control panel buttons will not turn the pump on, I cant set the timer. It is dead. The control panel has a 4 prong plug that plugs into the pump wiring. Only two screws hold it in place on the cover. This is what the problem is. I contacted Intex about purchasing a replacement control panel. They said you have to buy the whole pump. For what is probably less than a $10 part they want me to spend $200 or more for a new pump. They would not work with me at all. Told me to basically have a nice day. I am done with Intex!
17 February 2026
Unprompted review
Reply from Intex - North America
I am truly sorry to hear about the frustration this has caused. It is incredibly disappointing when a small, specific part fails and the only suggested fix is to replace the entire unit. I can certainly see why being told to spend over $200 for a simple control panel issue would feel like a brush off.
That experience is far from the level of support we want our customers to feel. I will make sure your comments about part availability and the service you received are shared with the right people here.
Thank you for being so honest about your experience. Your feedback is a vital tool for us as we look for ways to improve how we support our customers and their products.
Our service was top notch.
Our service was top notch.
Very happy with the way our issues have been dealt with.
17 April 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that you had such a great experience with our team. We aim to provide that level of support to everyone, so knowing we hit the mark for you really makes our day.
We are so glad we could resolve your issues quickly and effectively. Thank you for sharing your positive experience with the community!
Terrible Warranty Policy
The pump that came with the above ground pool failed after about six months of use. After a two hour phone call of going through basic troubleshooting of the pump, they agreed to honor their warranty by sending a refurbished pump. Unfortunately, this refurbished pump also failed after about three months. Their company policy regarding refurbished items is that no warranty applies to any of their refurbished parts. Anyways, based on my experience, I am never buying an Intex product again since now I am stuck with an above ground pool, two broken pumps, and a torn pool cover to complete the package.
16 April 2025
Unprompted review
Reply from Intex - North America
It sounds like you have had a truly exhausting time trying to keep your pool running, and I am sincerely sorry for the frustration this has caused. I want to clear up a major misunderstanding regarding the parts you received because we actually do not use or keep any refurbished inventory. Every single product and part in our warehouse is brand new, so it is troubling to hear that your replacements failed so quickly. Being stuck with a pool you cannot use is the last thing we want for you.
We truly value you sharing these details about your experience and the long phone call you endured. Thank you for your directness. Hearing exactly where we let you down is essential for us to fix our service and improve how we support our customers.
Good service
After six months, the pump on the twin mattress went out. Intex sent me a secondary pump to install myself. That pump did not work. I asked if they could send me a refund, but since it was purchased through Amazon, they could not. They offered no other remedy, but when I asked if I could get a new mattress replacement, they agreed.
They sent me another brand new mattress within a reasonable amount of time. I’ve been very satisfied.
1 November 2025
Unprompted review
Reply from Intex - North America
It is wonderful to hear that your new mattress is working out well for you. I can certainly see how those first few steps were a bit of a headache, especially when that second pump didn't do the trick and the refund process felt stuck. We know it takes a lot of patience to troubleshoot parts before getting a full replacement, and I am glad we could eventually get a fresh bed out to you.
We are so grateful for your satisfaction now and for your willingness to share the full story of how we got there. Thank you for being honest about the hurdles you faced with the pump and the return policy. Your feedback is a huge help as we work to make our support process more straightforward for everyone.
I had a warranty claim that was handled…
I had a warranty claim that was handled differently than expected. First claim went well but was canceled within a few weeks, the reason given was that the product was on backorder or not available. I reached out to Intex and redid the warranty claim, and then received an email that the product was no longer available and Intex had chosen a replacement for me. When I contacted them once again I was told that they were shipping me the original product that I had purchased and requested as a replacement.
I received the correct product, but had a few hiccups along the way.
3 March 2026
Unprompted review
Reply from Intex - North America
Hello, I am so glad to hear you finally received the correct product, though I am genuinely sorry for the confusing journey it took to get there. It sounds incredibly frustrating to deal with cancellations and conflicting information about what was actually heading your way. Navigating backorders and unexpected replacements is a lot to handle when you just want a working product.
We really appreciate you sticking with us through those hiccups. Thank you for being so open about your experience. Your honesty helps us pinpoint exactly where our communication tripped up so we can make things much smoother for the next person.
I was very dissatisfied with the…
I was very dissatisfied with the service I received I purchased it now mattress back in August of 2025 I had it for about a month when the middle of it bulged up in a bubble and the air would not stay I called the company I reported it I did everything that I was supposed to do to prove that I purchased it and that it was still under warranty through the company I was told that it would be replaced but I never received the replacement
14 April 2026
Unprompted review
Reply from Intex - North America
Hello Tony, I am so sorry for the frustration this has caused. It sounds incredibly taxing to deal with a mattress bulging like that and then feeling like the promised replacement never arrived. I completely understand why you are feeling let down by the process.
Our records indicate the warranty process is currently incomplete because a detailed proof of purchase has not been provided yet. Please reach out to us so we can help you get that sorted and move this forward for you. Thank you for being so candid about your experience. Your bluntness is very helpful as it shows us exactly where we need to clarify our steps to better support our customers.
I was able with customer service…
I was able with customer service assistance to get the correct part ordered. But I was more than disappointed I was not able to return the part that was ordered wrong. Its a waste and unfortunate that the company did not budge to accept an unused product never used. Very disappointing.
18 March 2026
Unprompted review
Reply from Intex - North America
I am so sorry to hear about the frustration regarding your return. It is great that our team helped you find the right part, but I completely understand why you feel disappointed about being stuck with the original item. Having an unused product go to waste is never the outcome we want for our customers.
I will certainly pass your comments along for review. We really value you speaking up about this. Feedback like yours is essential because it highlights exactly where we can improve our policies to better serve everyone.
Very responsive customer service
Very responsive customer service. My product was replaced with minimal effort on my part. Would recommend.
1 April 2026
Unprompted review
Reply from Intex - North America
I am so glad to hear that we could make the replacement process easy for you. We always aim to respect your time, so knowing that you had a smooth experience with our team really means a lot to us.
It is great to have your recommendation. We truly appreciate you choosing us and hope you enjoy your new product.
I bought an air mattress on Amazon by…
I bought an air mattress on Amazon by this brand. It deflated on the first use. I called the brand directly and needed a new mattress for my visiting guest. Customer service was excellent. They didn't even hesitate to replace it at no additional costs (which includes shipping) and it arrived very quickly. THANK YOU!
1 August 2025
Unprompted review
Reply from Intex - North America
It is so good to hear that we could help you out quickly. We know how stressful it can be when a guest is visiting and your gear does not work like it should, so I am glad our team was able to get that replacement to you without any extra costs or delays.
We are always here whenever you need us. Thank you so much for taking the time to share such a kind note about your experience.
I have never had a bad experience with…
I have never had a bad experience with Intex. Any problem I've ever had with their equipment they have taken care of with no problem. So far they have been easy to do business with so I will continue to give them my business until that changes. We have had 3 warranty issues resolved with very little complications.
17 April 2025
Unprompted review
Reply from Intex - North America
Hi there, we really appreciate you sharing this. It is wonderful to hear that we have been able to take care of those warranty issues for you without any major hurdles. We aim to make things as easy as possible for our customers, so knowing that you feel confident doing business with us truly makes our day.
We look forward to keeping things running smoothly for you for a long time to come. Thank you for being such a loyal part of the Intex community.
I purchased the Intex Spa
I purchased the Intex Spa. It worked for a few days and never got it working again. Called customer service who gave me a list of about 1-14 things to do in order VERBALLY. The customer service rep was a bit hard to understand. They would not give a written set of instructions.
13 June 2025
Unprompted review
Reply from Intex - North America
Hi Sue, I am so sorry you have been struggling to get your Intex Spa running. It sounds incredibly frustrating to deal with a complex list of verbal instructions while trying to fix a new purchase, especially when a written guide would have made things much clearer. I completely understand why that experience felt unhelpful.
I will share your feedback with our team to ensure we provide better technical support and written resources moving forward. In the meantime, please reply to my request for contact information so we can reach out and provide you with assistance. Thank you for being so direct about where we fell short. Your honesty is exactly what we need to hear so we can fix these gaps and do better for our customers.
Return a defective product
My rep. was respectful and thorough. She solved my problem quickly and accurately.
18 February 2026
Unprompted review
Reply from Intex - North America
It is so great to hear that you had such a positive experience with our team, Dennis! I am glad your representative was able to provide the respectful and efficient service you deserve to get your problem sorted out quickly.
We really appreciate you taking the time to share this shout out. Your feedback helps us know we are on the right track, and we look forward to being here for you whenever you need us!
Numerous Problems With Hot Tub and Pump
After receiving hot tub, I had to replace filters multiple times every weak. Even after adding the proper chemicals to regulate the alarms kept going off and shutting down machine. After an extended time the pump finally just stopped working. Then, it was hard to get a replacement pump, which came, and it still didn't work either. I never got it to work anymore.
13 April 2026
Unprompted review
Reply from Intex - North America
I am so incredibly sorry to hear about the constant frustration you faced with your hot tub and the replacement pump, Kevin. It sounds exhausting to deal with endless filter changes and alarms only to have the machine stop working entirely. We clearly failed to provide the relaxing experience you expected, and I am truly disappointed that the replacement did not solve the problem.
We will be reviewing your contact history to determine the best path forward for you. For immediate assistance, I encourage you to reach out to our friendly support team so we can look into this further.
We are deeply grateful for your candor regarding these technical failures. Your honesty is a vital tool that helps us pinpoint where our products and support must be better for our customers.
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