Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy! Great price for good cover. Simple instructions lead me to use Insure and go. Highly recommend Received all necessary information via email within minutes. Email details everything I... See more
The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions.... See more
Finding the conditions of what was covered and measuring against other and bigger know brands was the deal breaker. Look and compare what’s offered and for what price. That’s why we chose InsureandGo.... See more
Company details
- #4 of 10 best companies in Travel Insurance Company
Written by the company
Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!
Contact info
Level 9/35 Clarence Street, 2000, Sydney, Australia
- info@insureandgo.com.au
- insureandgo.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used insure and go multiple…
I have used insure and go multiple times when I travel. It's comprehensive cover at a good price. I did make a claim and it was a straight forward process. Thumb 👍
31 May 2026
Reply from InsureandGo Australia
Hi Sally,
Thank you for your 5-star feedback! We're pleased to hear you've found our cover comprehensive and that your claims experience was straightforward.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Great price & coverage
With Senior discount even the Gold level is affordable with same coverage as more expensive insurance from others.
31 May 2026
Reply from InsureandGo Australia
Hi there,
Thank you for your 5-star review! We're glad to hear the Senior discount and coverage options provided suited your travel needs.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Japan Travel Insurance
We recently took out travel insurance for our trip to Japan. It was an easy experience to sign up and fill out the paperwork and a fair price.
14 March 2026
Reply from InsureandGo Australia
Hi Mark,
Thank you for your 5-star review! We're pleased to hear the purchase process was easy and that you found the pricing suited your Japan travel plans.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Previous user of Travel Insurance
The price was Travel Insurance was very competitive, easy to use Website & past experience using them previously is why I keep on coming back. Very easy to deal with when something goes wrong.
28 May 2026
Reply from InsureandGo Australia
Hi Patrick,
Thank you for your continued support and 5-star feedback! We're glad to hear you’ve found our pricing competitive and the website easy to use.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
The website is cumbersome
The website is cumbersome. If you go back you have to start from the beginning which makes it antiquated.
26 May 2026
Reply from InsureandGo Australia
Hi Graham,
Thank you for your feedback. We’re sorry to hear that you found the website experience less straightforward than expected.
We appreciate you taking the time to share this, as insights like this help inform ongoing improvements.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
They were honest and helpful and helped…
They were honest and helpful and helped me get the cover I needed at reasonable price
21 May 2026
Reply from InsureandGo Australia
Hi Brett,
Thank you for your 5-star review! We're pleased to hear our team was able to assist you in finding the right cover suited to your travel needs.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Insure and Go were very helpful with a…
Insure and Go were very helpful with a very last minute need to get travel insurance and gave me great peace of mind. The cost was very affordable too. Thank you!
27 May 2026
Reply from InsureandGo Australia
Hi Michelle,
Thank you for your 5-star review! We're glad we could assist with your last-minute cover and provide peace of mind at a price suited to your travel needs.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Great company
Easy online application
Competitive rates
Office staff very helpful when needed
25 May 2026
Reply from InsureandGo Australia
Hi Jodie,
Thank you for your 5-star feedback!
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Very easy to navigate and appears to be…
Very easy to navigate and appears to be good value for money
24 May 2026
Reply from InsureandGo Australia
Hi Joy,
Thank you for your positive feedback!
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Very slow to provide reimbursement for…
Very slow to provide reimbursement for a cancelled policy 3101898002. Called to cancel my policy and advised that it would take 3, to 7 business days for the premium to be repaid. Called again on 22 May 26 (Friday) to ascertain when the premium amount would be returned after the 7 business day period had passed and was advised that this would be completed by COB next Tues (26 May 26). However, the reimbursement was only finalised today. This is not very responsive.
26 May 2026
Reply from InsureandGo Australia
Hi KJ,
Thank you for sharing your experience with us!
We understand how important it is to receive refunds promptly. I’ve been advised that your refund was processed on 25/05/26, in line with the timeframe provided during your follow-up call. Depending on your bank’s processing times, the funds should have reached your account shortly after.
We’d really value the opportunity to better understand your experience. If you’re open to it, please email us at complaints@insureandgo.com.au with a few more details, and our team will be in touch to discuss further. Alternatively, I’d be happy to arrange a call back at a time that suits you.
Thank you again for taking the time to share your feedback. It helps us continue to improve.
Safe travels,
Rachael
I haven’t made a claim yet but I use…
I haven’t made a claim yet but I use these guys each trip. My research tells me they are the best.
24 May 2026
Reply from InsureandGo Australia
Hi Karla,
Thank you for your 5-star review and continued support! We're pleased to hear you choose us for each trip.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
OnLine details were clearly set out…
OnLine details were clearly set out showing what is covered, amounts & exclusions
I also spoke to one of your experts who spent time answering all queries I had
8 May 2026
Reply from InsureandGo Australia
Hi Jane,
Thank you for your positive review! We're pleased to hear the policy details were clear and that our team was able to assist you with your questions.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Second time using insure and go
Second time using insure and go, would not use anyone else. They were super helpful with us the first time :)
22 May 2026
Reply from InsureandGo Australia
Hi Miroslav,
Thank you for your 5-star feedback! We're glad to hear our team was helpful during your first experience with us and that you've returned again.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Reply from InsureandGo Australia
Hi Tim,
Thank you for your positive feedback!
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
The sales consultant was so helpful and…
The sales consultant was so helpful and ensued my queries were answered. I was very happy with the final price I paid. Will use again for future travels.
23 May 2026
Reply from InsureandGo Australia
Hi there,
Thank you for your 5-star review!
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
I found the process of creating a…
I found the process of creating a policy with Insure and Go to be incredibly easy and straightforward. Fair prices and friendly, helpful staff.
21 May 2026
Reply from InsureandGo Australia
Hi Mel,
Thank you for your 5-star review! We're happy to hear you found the quotation process straightforward and our team friendly and helpful.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
There is no human connection.
There was no human connection, but the whole process of subscribing to the insurance policy was easy.
8 May 2026
Reply from InsureandGo Australia
Hi Surendra,
Thanks for your feedback! We’re glad to hear the sign-up process was easy, but we’re sorry it felt lacking in human connection.
That’s not the experience we aim to provide, and we’d really value the chance to understand more about where it fell short. If you’re open to it, please email us at complaints@insureandgo.com.au with a few more details, and our team will get in touch to talk it through. Alternatively, I can arrange a call back at a time that suits you.
Thanks again for sharing your thoughts, as it helps us improve.
Safe travels,
Rachael
Economic and fast
19 May 2026
Reply from InsureandGo Australia
Hi SK,
Thank you for your 5-star feedback!
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
Was very easy to do on line
Was very easy to do on line, able to fill in and read all details correctly.
Very happy with policy.
20 May 2026
Reply from InsureandGo Australia
Hi Patricia,
Thank you for your 5-star feedback! We're glad to hear the online process was easy to follow and that you’re happy with your policy.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
I have chosen Insure and Go for my last few International Trips
I have chosen Insure and Go for my last few International trips away because the service is excellent and the operators are always knowledgeable and very helpful obviously reflective of good training. The other main reason Insure and Go has affordable coverage unlike some of the competition which in my opinion are over the top. Thank you Insure and go for good customer service. I will definitely recommend you to others
19 May 2026
Reply from InsureandGo Australia
Hi Greg,
Thank you for your 5-star review and for your continued support! We're pleased to hear that our assistance has made your experiences positive and that our cover has suited your travel needs.
Wishing you all the best as you explore beyond!
Safe travels,
Rachael
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