My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.
Company replied
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See what reviewers are saying
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more
Company replied
Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more
Company replied
Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more
Company replied
Company details
- #7 of 12 best companies in Insurance Company
- #1 of 1 best companies in Accident Insurance Company
- #1 of 1 best companies in Disability Insurance Company
- #2 of 2 best companies in Funeral Insurance Company
- #1 of 1 best companies in Income Protection Insurance Company
- #4 of 4 best companies in Life Insurance Agency
Written by the company
Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.
Roy Morgan Customer Satisfaction Award Winners - 2018
Written by the company
Contact info
16/363 George Street, 2000, Sydney, Australia
- 13 77 87
- insuranceline.com.au
4.4
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Review of Insurance policy premium.
Review of Insurance policy premium.
Very satisfied with the result.
17 June 2022
Reply from Insuranceline
Hi Rebecca, we are happy to hear that you are satisfied with the update of your policy with us. Thank you for taking the time to share your review.
I found them very easy to deal with…
I found them very easy to deal with Tracy explained everything and that helpede to decide to take out a policy with them
15 June 2022
Reply from Insuranceline
That's so great to hear! Thank you for sharing your positive experience with us
Communication Breakdown.
I had excellent service from two different service officers who actually listened, reviewed, and acted on the information I gave them. I was impressed by speed with which my problem was solved.
3 June 2022
Reply from Insuranceline
Hi Ann, we're really pleased to read your feedback and positive experience with our team. Thank you for sharing.
Reply from Insuranceline
Thank you Hana, we're happy to have made the process easy for you. We appreciate your positive feedback.
Great service
Great service, down to earth 🌎 spoke to me not down or at me,appreciated the banta.
If you have workers like him well done 👏 ✔️ 👍 😀
17 May 2022
Reply from Insuranceline
We love to hear that Guy! Thank you for taking the time to share your great experience with our team.
i had to be transferred a couple of…
i had to be transferred a couple of times due to my error but the gentleman who set my policy up was easy to speak to and explained the plans vlearly
10 May 2022
Reply from Insuranceline
Hi Margaret, we're happy to hear that we managed to get you speaking to the right person and you received the information you were looking for. Thank you for taking the time to share your positive experience.
Helpful
I found service very helpful ,clear phone people full of information ,and would listen and answer my questions,thank you .
7 May 2022
Reply from Insuranceline
Hi Lynn, we're glad you found the answers you were seeking. Thank you for sharing your positive experience with us.
Reply from Insuranceline
Hi Jeanette, that's so great to hear! We're so happy you've had a positive experience with us. Thank you for sharing.
I found the person I spoke to very…
I found the person I spoke to very polite and made things very clear and easy to understand
28 April 2022
Reply from Insuranceline
Thank you for sharing your positive experience with us. We're glad you found the information you were seeking.
Reply from Insuranceline
Hi John, thank you for sharing your positive feedback. We're proud to be able to offer you the coverage you desired.
It was very easy to do online as I have…
It was very easy to do online as I have a trouble speaking on the phone my voice isn’t legible so it was great to have company that I can do online other companies either want to speak with you or have a family member with you which they work it’s hard to get my family to come into the nursing home so that’s the reason I picked Insurance line because it’s easy for me I have brain but iam in a wheelchair as well Thankyou I wish other companies would take that on board
8 April 2022
Reply from Insuranceline
Hi Ellen, we're so glad to have been able to accommodate your needs. Thank you for taking the time to share your experience.
Reply from Insuranceline
Hello Lorraine, we like to think so too! Thank you for choosing us!
I actually got to talk to someone I…
I actually got to talk to someone I could understand and new the product very well explained it to me very well after I had spoken to about 15 insurance companies he was the best
23 March 2022
Reply from Insuranceline
Hi Wayne, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
I was so happy with the way…
I was so happy with the way Insuranceline dealt with my husband Graeme's policy back in 2019. I've remained with Insuranceline for myself and have opened a policy for my son. Thankyou for everything you are doing for us.
17 March 2022
Reply from Insuranceline
Hi Kay, thank you so much for sharing your thoughts and experience with us. We're honoured to be able to continue providing coverage and peace of mind for you and your family.
Thankyou that all my questions were…
Thankyou that all my questions were answered with clear understanding and clarity Thankyou Insuranceline
15 February 2022
Reply from Insuranceline
Hi Neil, thank you for taking the time to share your experience with us. We're glad we could help guide you with the answers you needed.
I had been with Insuranceline for may…
I had been with Insuranceline for may years and had been approached by other companies with offers at a much lower monthly fee.
I contacted Insuranceline and found that my policy was so very out of date and the best police that was available for my age group is the policy I have now.
So I decided to stay with Insuranceline after doing some lengthy google research.
3 February 2022
Reply from Insuranceline
Hi Wendy, we are really proud that, after much careful consideration, you decided to remain with us, and that we were able to find an optimum policy for you. Thank you for sharing your experience.
Insuranceline responded to my new…
Insuranceline responded to my new personal situation and circumstances, and provided me with a changed and appropriate policy.
3 February 2022
Reply from Insuranceline
Hi Michael, thank you for sharing your positive experience in discussing the best plan for you.
i was surprised at how quick i received…
i was surprised at how quick i received the funds, even the funeral directors
said insuranceline was very quick at paying the funeral cover. thankyou.
2 February 2022
Reply from Insuranceline
Hi Alec, we appreciate your review. Thank you for sharing your kind words.
My Insurances with Insuranceline
Insurance line has always helped me with my enquiries.
I lost my job a few months ago.
And we had to cut cost every where we could.
I called Insuranceline to help me. And they did.
Great Customer Service and working with the members to easy the direct payments when is required.
2 February 2022
Reply from Insuranceline
Hi Francisca, thank you for your review. We are happy that we could help support and be there for you in your time of need.
Very happy thank you
21 January 2022
Reply from Insuranceline
Hi David, we are so glad to read this. Thank you for sharing with us here.
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