InstantScripts Reviews 

456
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, most reviewers were somewhat happy with their experience overall. People frequently mention that the website is simple to navigate and very convenient when their regular general practitioner is unavailable. Consumers appreciate the fast access to necessary medications, blood tests, and the smooth digital process for handling routine health needs. Some reviewers expressed dissatisfaction with rushed consultations or communication issues during appointments. A few customers also noted instances of unhelpful treatment suggestions. Additionally, some individuals experienced frustrating issues with unhelpful customer support and paid prescriptions failing to arrive properly.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise the quick and easy consultations,... See more

Staff

Users describe ambiguous interactions with staff, as reviewers expressed great appreciation for kind and... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support won't fix... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Product

Consumers find the product frustrating, reporting issues such as order errors and concerns regarding personal... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 5 out of 5 stars

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping... See more

Rated 5 out of 5 stars

Saved $99 - normal doc wanted $118 for phone consult instead of previously $15 for script renewal. Now pulling the plug and going bulk bill. $19 InstantScript chatting with a lovely doc and now I h... See more

Rated 5 out of 5 stars

Less difficult than expected. Had never used an online medical service. Called back extremely shortly after submitting the request for a consult. Explained the issue and received the script I needed e... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 629120234

  1. Medical Clinic
  2. also in
  3. Community Health Centre
  4. General Practitioner
  5. Local Medical Service
  6. Medical Center
  7. Medical Certificate Service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.1

Average

TrustScore 3 out of 5

456 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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3.1

All reviews

(456)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Doctor did not supply the ONE thing I…

Doctor did not supply the ONE thing I called for - a script for my son who he diagnosed with a skin infection requiring medicarion, which he assured was being sent whilst I was on the phone. There is no conceivable way to contact your team to get that SMS sent, bounced around and around with promise of a return call at some point. All I have is a child who needs medication and NO SCRIPT as promised would arrive. Three calls and live chat - still no resolution. I have disputed the transaction for the consult - DO NOT WASTE YOUR TIME

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Dr Amra Duvnjak - wonderful experience

I had the pleasure of having a consult with Dr Amra Duvnjak tonight. She was very thorough and extremely lovely to deal with. Please pass on my thankyou to her for her kindness and attentiveness!

7 August 2026
Unprompted review
Rated 3 out of 5 stars

Beware - make sure doctors register your script with PBS if entitled

Chat with the doctor & arrival of escript went well - however, when I got to pharmacy I learned that doctor had failed to register my script with PBS as I am entitled as a type 2 diabetic (which we discussed during our conversation) so I paid four times price - thankfully it was only for one of my meds- doctors need to be made aware of their full responsibilities- I used this online service because I could not get in to see my own doctor for 2 months as he was on leave & could not go without my script

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Lack of GP's in the Blue Mnts.

We have used your services with confidence for our recent medical needs, having moved from Sydney to the Blue Mnts. where there is a shortage of GP & Clinics who will take on new patients, we will continue to do so, Thank you

30 July 2026
Unprompted review
Rated 3 out of 5 stars

Very happy with the consultation

Very happy with the consultation, was quick and got the medication. However when initially completing the consultation I accidentally chose monthly subscription of $49. I requested to cancel the subscription immediately and was charged a further $29.95 as cancel fee.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Medical Advice

So much easier & more comfortable speaking on the phone rather than sitting in a waiting room for ages. Dr Silvi Gaba Chugh was very thorough.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

The doctor was absolutely terrible

The doctor was absolutely terrible. He was arrogant, rude and a total jerk. He needs to check himself. He thinks of himself highly because he’s a doctor. Well mate it’s not that hard to get a doctorate lol.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful they will charge you…

Be very careful they will charge you but will not give you a script for something new. They will tell you to go to your local GP. Which totally defeats the purpose of this Insta script. Existing scripts would probably be fine.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous service

Absolutely horrendous service. Needed medication I’ve been on because that’s for treatment of a painful infection. Cost me $49 and got a lecture with no medication given to me. So now I’m left untreated and ripped off. Do not go here!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

Waste of time and money.
I was not listen to at all..
I was recommended by my local pharmacist to get a script for over the counter medication to make it cheaper... the "doctor" didn't listen and wanted me to have blood work done to check for blood loss ??? What?
Then when I questioned him, he tells me that they aren't a GP service ?? What? The site says GP Consults....what does that mean? It also lists my complain on their site.
The call was cut short...without me being heard.
Then I got the referral for the blood work... and it said I had a swollen throat! Nope.. i do not have a swollen throat!
I complained to the email address provided... they offered me a $49 credit for a second opinion... i declined.
Don't waste your time.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Unhelpful, didnt listen

I was wanting a script filled. I explained multiple times that I had the script before but she kept asking if I had it before so first point of not listening.
She asked me for proof of the script because it wasnt on my health record and that it had to be from a doctor.
I found the script and asked how to send to her. Kept talking over me. Asked her again. She said there was an upload button and started talking over me again. I had to interrupt her and say Ive asked 3 times now I need help on how to send it through. And then she said again that it wasnt on my health record and was I sure it was a doctor that prescribed it. I said yes I am looking at the script.
I had to end the phone call because she was so unhelpful & wasnt listening

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Not worth getting a consult

I paid more per repeat to get 3 repeats than i would have paying for a single repeat. I usually get 6 repeats with a dr consult and i only received 3.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers- lazy doctors and staff

Scammers- lazy doctors and receptionists who send you pathology tests on Medicare for things you don't clinically need and refuse to add things you need without booking another consult with them. Greedy and incompetent staff. As a healthcare professional myself I will not recommend. Robotic AI services rather than real human interaction with professional doctors.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch on pricing.

Bait and switch on the pricing. Quoted $19AUD for a single script that is currently being used. Get to checkout and it was $49. Dishonest. Cant recommend a business that operates like that.

3 July 2026
Unprompted review

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