InstantScripts Reviews 

455
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, most reviewers were somewhat happy with their experience overall. People frequently mention that the website is simple to navigate and very convenient when their regular general practitioner is unavailable. Consumers appreciate the fast access to necessary medications, blood tests, and the smooth digital process for handling routine health needs. Some reviewers expressed dissatisfaction with rushed consultations or communication issues during appointments. A few customers also noted instances of unhelpful treatment suggestions. Additionally, some individuals experienced frustrating issues with unhelpful customer support and paid prescriptions failing to arrive properly.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise the quick and easy consultations,... See more

Staff

Users describe ambiguous interactions with staff, as reviewers expressed great appreciation for kind and... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support won't fix... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Product

Consumers find the product frustrating, reporting issues such as order errors and concerns regarding personal... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 5 out of 5 stars

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping... See more

Rated 5 out of 5 stars

Saved $99 - normal doc wanted $118 for phone consult instead of previously $15 for script renewal. Now pulling the plug and going bulk bill. $19 InstantScript chatting with a lovely doc and now I h... See more

Rated 5 out of 5 stars

Less difficult than expected. Had never used an online medical service. Called back extremely shortly after submitting the request for a consult. Explained the issue and received the script I needed e... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 629120234

  1. Medical Clinic
  2. also in
  3. Community Health Centre
  4. General Practitioner
  5. Local Medical Service
  6. Medical Center
  7. Medical Certificate Service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.1

Average

TrustScore 3 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.1

All reviews

(455)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The GP declined my consultation without…

The GP declined my consultation without any further reasoning. I urge patients to go out in a clinic in which the GP actually could consult you in person. They are quick at charging your card but quite slow at refunding due to a refusal of consultation without reason.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Saved $99

Saved $99 - normal doc wanted $118 for phone consult instead of previously $15 for script renewal. Now pulling the plug and going bulk bill. $19 InstantScript chatting with a lovely doc and now I have more money to spend in China over the next 4 months...
Thankyou InstantScript!!!

8 September 2026
Unprompted review
Rated 1 out of 5 stars

I asked the doctor for cream for a…

I asked the doctor for cream for a certain part of my body (and gave an exact name of my previous prescription), then she ended up giving me eardrops. Very frustrating, I will be asking for my money back

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Dont waste your time and money

Dont waste your time and money, they decieve you to their page to sign up with marketing of cheap instant scripts for then to increase the price and force you to have a proper consultation for your regular script to be sent. Absolutely terrible.

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Very happy with prompt service

Very happy with prompt service, however initially I clicked on multiple scripts but in the end was only able to get one script. Have been charged $49 was under the assumption that I would only pay $19 for receiving one script. Could you please look into this and reply to email. Regards

29 August 2026
Unprompted review
Rated 4 out of 5 stars

Was easy to navigate but takes a few hours to receive the referral by email

Was easy to navigate. But for a one off referral, I don’t think you need to give your entire medical history and I didn’t. I won’t have further contact with this doctor who wrote the referral anyway.
Also referral came by email after 3 pm but online I had quick access to it which was needed as my appointment was one hour after I completed the referral request. So speed of delivery is imperative. Thanks. 🙏🏼

24 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

Doctor didn't send through the script. Had the consult, confirmed he would send the script immediately, then didn't. Used the chat function to seek help. Completely unhelpful. Not offer of reimbursement. Unable to speak to someone on the phone. Do not use this service!! They took my money and did not provide the script. I'm disgusted that this company is allowed to operate in Australia!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Insta repeats

I wanted repeats on my prescription so I paid the extra charge for a doctors appointment. Had the appointment and the doctor said he would send the script through, when I had the prescription filled at the chemist there was no repeats. The chemist said that instascripts never give out repeats because they're not my regular doctor! If that's the case, why have the option for repeats. Pieces of shit

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible. Terrible beyond words.

One of the worst service experiences I've ever had. The person calling was impossible to understand, they were mumbling extremely badly and talking rapidly with a very strong accent, three factors which combined made them entirely incomprehensible. Despite this, I was extremely cordial but unfortunately did have to state that I was having an issue hearing them, as the call simply could not progress without me stating that in the politest terms possible. I even had my phone on speaker mode on full volume but they were still unable to be understood. I have worked in call centre roles previously, and the way that call was handled was so atrocious that it would have resulted in anyone getting instantly fired for it. My phone call went for 48 seconds before the "doctor" hung up. I have no idea what the outcome was as I literally was only able to hear about 5 words that were spoken by them. This problem was not on my end, I had full 5G connection and have had many phone calls before and after in that spot without issue, and I'm sure a viewing of the call recording would showcase how atrocious that was. What a humiliating waste of time over a condition I have which is private and unpleasant. To anyone reading this, please just stick to going to standard GPs!

7 August 2026
Unprompted review

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