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InPost UK Reviews 1,971,429

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TrustScore 4.5 out of 5

4.7

Shipping and Mailing Service
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Review summary

Created with AI, based on recent reviews

Considering 754,832 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service incredibly easy and convenient to use, appreciating the straightforward process for sending and collecting parcels. The delivery service is frequently praised for its speed and reliability, with many noting quick delivery times and good communication regarding parcel status. People also highlight the convenient placement of lockers, often near home or work, and the flexibility of having a longer collection window compared to other services. However, some people mentioned issues with product condition upon arrival, with items being damaged or dented. A few customers also experienced confusion or difficulty with the locker system, such as parcels being placed in lockers that were too high or too small, or receiving the wrong item entirely.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the service easy, convenient,... See more

Delivery service

Customers had positive experiences with delivery service, praising its ease of use, security, and rapid... See more

Service

Consumers find service to be positive, with many reviewers describing it as handy, fantastic, and... See more

Location

Clients share positive opinions on location, frequently highlighting their convenience and accessibility.... See more

Product

Users describe ambiguous interactions with product, with some reviewers receiving damaged items or incorrect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An all round good experience. Easy to set up the return online. Fair pricing. Plenty of conveniently placed drop off points. Great communication detailing the progress of the return once dropped off.... See more

Company replied

Rated 5 out of 5 stars

Love how easy it is to return a parcel using InPost. Scan, pop parcel in cabinet after door opens, close door & go. Super simple. Almost instantly get confirmation email followed by progress "reports"... See more

Company replied

Rated 5 out of 5 stars

Easy collection and return. I had my order delivered to the local InPost as I wasn’t sure I would be home when my parcel was going to be delivered. I was able to track the parcel and I was kept upda... See more

Company replied

Rated 5 out of 5 stars

Just an easy yet secure way to receive and send your parcels. You also have a little longer to collect your parcels compared to other delivery services which gives you that extra flexibility especiall... See more

Company replied

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

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Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2M reviews

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Rated 1 out of 5 stars

I went to collect my parcel st the…

I went to collect my parcel st the Munster Convenience Store and they said I had to come after 2pm as the machine doesn’t work in the morning… I had to rearrange my agenda to collect it and I almost lost my collection slot.

4 June 2026
Rated 3 out of 5 stars

The locker was full for over four days…

The locker was full for over four days which meant had it not been full I would’ve received my order, but instead I was on holiday which meant I couldn’t collect it so it was quite frustrating and I looked many ways of trying to contact them to collect from somewhere else, but that’s not an option!

4 June 2026

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