Infraredi Reviews 167

Infraredi has fantastic customer support, with helpful agents. They responded quickly, while offering an efficient resolution. Customer service kept me up to date on my return and refunded my card within days of receiving my return. Nothing was wrong with the product I purchased, I had a change of mind and customer service made the process so easy.

This is unbelievably good customer service. In the days of ai and call centres and never getting back to people, we got an email back immediately, detailed information and real conversation back and forth and immediate satisfaction.

Excellent and fast customer service.
Professional friendly approach
Excellent product

Thank you

Great after sale customer service I've received my new unit which is upgraded
From the one I purchased 1.5 year ago.
The exchange was done under company
2 years warranty. My new red light device
Works very well has a extra feature ;
The intensity of the light which i didn't have
On my first unit. Very happy with my mini
Red light device.

The Infraredi has helped with my husband's back issues. We did have to contact their Customer Service who were extremely helpful. we are very happy with the Infraredi device.

I misplaced my electrical adapter for my infrared appliance and requested help from the support team. They were very quick to respond back to me, courteous and reliable. The item was ordered immediately and they kept me informed via a number of emails and gave me a tracking number which actually worked!
The item arrived in less than a week from abroad so I was very pleased.
I love the slimlite infraredi it’s well made and easy to use. I’ve been recommending it to my friends and family as it’s a fantastic wellbeing tool. Great company to buy from and I love the appliance.

Customer service was friendly and empathetic!
No hassle when I had a problem with my wrap.
Quick responses!

I love all my Infraredi products. The customer service I have received throughout the years has been terrific. It is rare and refreshing to enjoy a great product and a supportive customer service team. Bravo!

Fantastic, legit company. I received a faulty item and contacted customer support. Their response was swift and apologetic. After I sent a short video clip of the problem, Infraredi immediately dispensed a replacement item, which reached me within a couple of days. This is a shining example of how businesses should handle warranty complaints – no fuss, no problem. This experience has given me confidence to purchases further products from the company, and I recommend them unconditionally.

Use it after the infa red sauna at home. Been great. Support via email support fast if you’ve any questions.

Quality product—I can see the effects! And customer service was quick, thorough and complete.
This the second item I’ve purchased from infraredi

Love my slim lite
I can carry it everywhere and it is effective
Also great costumer service !

My wonderful wrap malfunctioned after 1 year , but was swiftly replaced by the company no hassle. Very much appreciate it!

Bought infrared wrap, went wrong after two months. Intermittently turns off. They told me " try this, try that" . "It is my fault, "I'm not using it right". Then after more emails, wanting me to send video of what's happening. They are not interested in replacing it. Looks like I will have to contact trading standards ... they did finally replace it.

Great customer service! I had a question regarding the body wrap, sent them an email on Feb 5 and received their reply on Feb 5!

Asked a question before buying and received an answer the next day. From that I was able to order the item I thought would suit me best. Did and received quickly and am very happy with the purchase.

Have had a red light belt for about a year. Had an issue with it and they responded and are sending out a new one same day.

Great customer support.

I order two pro dual lights with stand, when it arrived, stand was incorrect one. Requested another one, which they said was backordered so I orders the rolling stand paid an additional $500.00 for this, came with the wrong connections for the pro dual, to date they still have not corrected this, I use the lights in my yoga room on blocks while the numerous useless pieces sent to me take up room in my hours

I’ve been using Infraredi for over 6 months. I’m usually sceptical about this stuff, but I can say that it is money well spent. I purchased a body wrap and it is very versatile. I used the light pad on my back, on my knee to help with hoffa’s fat pad impingement, on shoulder to help with pain and AC ligament healing. It is AMAZING! My sport therapist advised I should carry on using it on top of my rehab. It really helps with healing.

I had a bad experience with this business. I provided the agreed service and posted multiple 5-star reviews as requested, but unfortunately I was never paid for my work. I followed up several times to resolve the issue, but there was no response. Due to non-payment and lack of professionalism, I cannot recommend this business.