Infraredi Reviews 167

I had issues at check out and was frustrated, infraredi responded to my intense frustration almost immediately which was on the weekend, calmly offering solutions. I was impressed and I have my order and LOOOVEEEE IT; the product just feels like good quality and am a very happy customer.

The Infraredi goggles have broken again. This is the second pair to fail in under two months since the last replacement (please see my previous review on 22 Sept). Two pairs, same fault, same flimsy build. Completely unacceptable.

I’ve emailed support twice and received nothing. Radio silence. Yet the moment you post on Trustpilot, they magically appear. That alone tells you everything about how this company operates.

If an included accessory can’t survive normal use for more than a few weeks, it is not fit for purpose. I expect a proper, durable replacement, not another throwaway pair destined to break before the next calendar page turns.

Sort this out. Customers shouldn’t have to drag a company into the daylight just to get the bare minimum of support.

Have not received the product - no shipping information, no phone number to call, no response by email or messaging icon on website - $1500!!

I purchased the Infraredi body wrap a few weeks ago. Although I have found it somewhat cumbersome to use as a petite person, I decided to keep it because of its potential benefits for joint pain and overall wellness.

Shortly after receiving my order, I noticed that the item had been significantly discounted for Black Friday. I contacted customer service through live chat to request a price match, as another customer mentioned in their review that they had received one. I even provided a copy of that review as reference. I also emailed the Infraredi support team, but I was told that because my order was already confirmed, they could not offer a price adjustment.

I followed up again, attaching the customer review showing that a post-purchase discount had been granted, but I have not received a response. It is disappointing to see such inconsistency, and I would have expected a clear and uniform policy rather than decisions varying by representative.

In the past, other companies have willingly honored a refund of the price difference when a sale occurred shortly after a purchase. If I had received similar support, I was hoping to buy additional items for my elderly parents. However, the lack of consistent customer service has made me reconsider future purchases and look for Canadian companies with more reliable support.
EDIT/ UPDATE
After submitting my review, I received an email a few hours later informing me that the company will proceed with a price adjustment. I am very pleased with their response.

I’ve sent five emails for a refund for my two purchases as there is no telephone number, one order i ordered the wrong product the second didn’t work.
DO NOT USE THIS COMPANY 😡

Excellent customer service. Purchased the joint wrap for my knee a couple of weeks ago and noticed a week later it was one sale (pre Black Friday sale). I requested a price adjustment and received a prompt response that the difference was being credited to my account. Thx you!

Love the device use it daily. Received it quickly and when my my first unit malfunctioned after a couple of months, it was replaced promptly. Very pleased with Infraredi and their product, as well as the customer service.

Despite having had no positive experiences with my Infraredi device, I can say, without hesitation, that the customer service has been exceptionally good.

For a 5 days was poor communication, once human get back to me from customer service it went smooth.
There where delay on delivery in the begging, as their delivery system went down.
Once issue picked up, it came fast.

I've just ordered a second product (a wrap) from Infraredi. I got one of their small panels and I have found it really helpful in reducing inflammation. Still early days to see if it helps with my facial wrinkles! The product is easy to use but I want to target my back and tummy and think this will be easier with the wrap.

I posted my initial experience of not receiving a full order placed with Infraredi on Oct. 4th. I contacted the company and the first person to respond's first response was that the full order had been delivered.
I posted that exchange (below this new portion) on TrustPilot.
I quickly received two emails from Infraredi Support and a wonderful employee of theirs, Lyn, offering assistance and correcting the info the first responder did not present when answering my initial emails. They also expressed their apologies for what I had experienced up to that time.
Lyn very promptly found the issue with the missing product and over a few messages updated me on the situation, letting me know the whereabouts of the third piece of the order. She messaged me to let me know when that piece had cleared customs. The very next day, the third piece of the order arrived.
So Infraredi will be quick to respond to further requests for assistance.
I have begun using the product, and it appears from my first experiences that I will be able to achieve benefits for which I invested in.
Thank you, again, TrustPilot and Infraredi... and Infraredi for having a TrustPilot presence.
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I ordered two products from Infraredi.ca on October 4, 2025
Infraredi Joint Wrap × 1
Infraredi Pro Mini × 1 with Built In Stand
along with:
Shipping Protection × 1
On October 9, 2026 two boxes were delivered to my address:
1ZRK92912042070910 - Delivered
1ZRK9291DK42624708 - Delivered
Delivered On: Thursday, October 09 at 11:59 A.M. at Residential
One box had the Infraredi Pro Mini
One bos had the Infraredi Pro Stand
NEITHER ONE OF THEM had the Infraredi Joint Wrap.
I wrote to the company and just received a response from 'Joyce' claiminng that my ordered products were both delivered.
It is as if 'Joyce' didn't read the emails fully, didn't look at the images captured from my order which made it look like the Joint Wrap was a part of the sent items, when it wasn't.
'Joyce' only wrote
"Hi Valerie,
...
Thanks for reaching back.
Upon checking, your order has already been delivered on Oct 9th with two tracking numbers, one for ech box actually delivered.

A couple of days after I sent the message to Infraredi about not receiving the Joint Wrap I came to TrustPilot to see if there were any other customer reports similar to what I was in the midst of experiencing...
And now, 'Joyce' is claiming all were sent and delivered.
My confidence in Infraredi is gone. I want my money back and I want them to come and pick up the Infraredi Pro Mini and the Infraredi Pro Stand.
When their representative didn't pay attention to the information I sent in a couple of emails about what was actually sent and what I ordered with images which indicated their malfeasance, it indicates to me that Infraredi is not a company to be trusted with my hard earned dollars and my undeserved trust in their company.
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As added to my update above... Infraredi quickly responded to my concerns and the delivery of all product oreded has now been received.
Thanks again Infraredi!

I have ordered 2 products from Infraredi - the body wrap and the panel. I use both on a regular basis and they are fantastic. As a cancer patient I wanted to do everything I could to help myself heal and discovered the benefits of Infrared light therapy. The scars from surgery have healed so well and quickly, I believe that is down to the Infrared light therapy. I use daily as you need to be consistent. I have also noticed increased energy levels and less pain. I had an issue with the body wrap, think it was a loose connection. I reached out to the customer service team and received a very prompt response. I sent a video of the issue and a new body wrap was posted out more or less straight away. So the customer service is fantastic in my experience. I highly recommend the products and Infraredi as a company

I am a legitimate buyer- i am a hairdresser in Australia and I bought the pro panel to help with body aches. I've recommended it to clients and they have also had success with the wraps etc.
about to buy a wrap and read some reviews on it being a scam site and I can tell you that they are not.
I was worried it wasn't going to be sent but the communication was good when I reached out. Just get in touch and be patient.

Purchased an Infraredi red light machine in mid-April. After just 4 months, the protective goggles fell apart in my hands.

I contacted Infraredi with photos and was told by “Joyce” on 15 September that a replacement pair would be sent out. Since then I have chased twice (18 September and 22 September) and received no response.

I don’t understand why sending out a simple pair of plastic goggles is so difficult. In the meantime, I’ve had to make do with broken goggles taped together, which is clearly not safe or adequate protection.

This has been a very disappointing customer service experience. Based on my experience, the advertised refund/replacement policy is not honoured in practice.

Not only is the red light unit amazing, but the service is outstanding. My whole family use it every day. We have had some minor problems and the service has been second to none. Maybe the best company I have even bought from.

Xmas 2024 I bought a full body panel with stand.
I haven’t been able to use it as screws were missing and the wrong lead was sent.
With many emails sent which they initially did respond to, Infraredi support has ceased to respond to my last email dated 28/9/25.
I still am unable to use this expensive piece of equipment. I wish someone would help as I am trying to regain my health after 10 yrs of mold toxicity with a load of inflammation which I was hoping infrared would help with.

the support team in Australia were amazing with best customer service support highly reccomend

Still Waiting to Use My Purchase After 2 Weeks

I was genuinely excited to invest in the Infraredi Pro Panel. I live in Montreal, Canada, the same country the company operates from, so I expected the process to be quick and straightforward. Instead, I received a UK style power plug that makes the panel completely unusable.

I reached out to customer service right away, thinking this would be resolved within a day or two. Instead, I heard nothing for days. When they finally replied, it was only to apologize for the delay and say they would “follow up for tracking details.” There was still no tracking number, no confirmation that the correct cord had even been shipped, and no real timeline for when I’ll be able to use the product I paid for.

It’s incredibly disappointing to spend this much on a premium wellness device and still be stuck waiting, unable to use it. The lack of urgency has made the whole experience frustrating from start to finish. In my case, the product itself isn’t the issue, it’s the slow and unproductive customer service that has left me with nothing but wasted time and mounting frustration.
It is clear they are using A.I for customer service which is a complete let down.

Very poor service. I purchased the Body Wrap Plus mar 9/25. I tried it but had no results. I emailed them and told them. I wanted to return it but they told me to keep trying it as it takes a little longer to get good results. So I tried it and it still did not give me any results. I could not return it because it passed the return date. I have tried to explain this but they do not answer me. No telephone contact number available. Extremely poor service

I purchased the Infraredi Mid panel in 2021 and used it regularly for about 3 years (5× per week, 20 min). Recently, half of the panel stopped working.

I sent three support emails over the past week and received no reply. Then, as a test, I sent a message from a different email pretending to be a new customer — and got an immediate answer.

This is very disappointing. I used to recommend Infraredi to friends and clients. I still hope for a resolution, but ignoring existing customers damages trust.

Update (7 Sep 2025): Resolved. Infraredi reached out, arranged a replacement, and the new unit has arrived. Thanks for following through — I’m updating my review to reflect the positive resolution.