Infinite Auto Protection Reviews 185

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Like everyone else almost impossible to file a claim or get them on the phone. When I call they are rude and make it seem its my fault. The option for repair shops to report an issue is hangs up on th... See more

Rated 1 out of 5 stars

Absolutely disappointing👎👎. Had two shops quote me an average of $1400 for repair and infinite auto protection will cover $273. They state the contract fine print says “aftermarket parts” so they wi... See more

Rated 1 out of 5 stars

Same as all the rest of the reviews. None of the reviews here are exaggerated based on my personal experiences. I’ve had 2 claims so far and had to pay them both myself to get my F-150 back on the ro... See more

Rated 1 out of 5 stars

This place is a total scam, they had no problem taking my down payment immediately and taking monthly payments on time, but God forbid you want to transfer your policy or talk to someone with any sens... See more

Company details

  1. Car Service
  2. Car Accessories Store

Information provided by various external sources

Infinite Auto Protection provides vehicle service contracts for used cars. When faced with a covered breakdown, Infinite Auto Protection guarantees 100% payment of all covered repairs less any deductible to any dealership or the licensed repair facility of your choice.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

185 reviews

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Rated 5 out of 5 stars

Great expirence!!!

Great expirence!!!! My rep John Parker dod everything right!!! I work in an industry where customer service is crutial to our success. He definitley made this expirence great!!!

4 January 2019
Unprompted review
Rated 3 out of 5 stars

I started out happy but they changed my mind

I started out happy with my decision to buy this extended auto warranty. They did a price match to beat another vendor, and lowered the deductible to $0.

HOWEVER . . . when the contract arrived, it had a few things I didn't know about. I called and we discussed and they made changes.

HOWEVER . . . they never sent a new contract showing the changes. I called several times and was promised the new contract each time.

I finally told them I'd cancel within the 30 day period allowed if I didn't get a contract immediately.

Then they sent it.

We'll see how claims are handled.

3 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, was able to sign up same day, got a great rate for my 2013 Audi TTS. Highly recommended.

3 January 2019
Unprompted review
Rated 5 out of 5 stars

Multi Vehicle purchase

I have just purchased extended protection with Infinite Auto Protection on two vehicles. James, the sales associate I spoke with was very prompt and gave me all the information I needed. Before making the decision I did my homework and found everything he told me was exactly right ... A+ Rating, been in business 10 years, price was very fair. I have not used my protection yet but fully expect great service.

3 January 2019
Unprompted review
Rated 5 out of 5 stars

No sales pitch... just the facts!

Easy to talk to. No sales pitch. Just the facts. Perfect presentation. I have shared with 3 other people that your warranty has ZERO out of pocket expenses vs another company I considered until they explained I would have to cover 35% out of pocket.

ZERO out of pocket expense was one of many incentives to go with you.🤙🏾

16 December 2018
Unprompted review
Rated 3 out of 5 stars

Customer service was good

Customer service was good, very friendly and helpful. My only complaint is that the roadside service aspect of my plan wasn’t explained very well. I’m shocked that it only covers 20$ towards lockout service. I guess I should’ve asked that specific question.

15 December 2018
Unprompted review
Rated 5 out of 5 stars

Ask for Charles

Ask for Charles
He makes miracles
He gave me a crazy deal. On my BMW 740Li I had the cheapest qoute of 3900 and this guy made it 2999. Not to mention my plan is the prime one.
They are from one of a few companies that are accredited by BBB and also have A+ rating on BBB

1 December 2018
Unprompted review
Rated 1 out of 5 stars

Have not yet make a claim

Have not yet make a claim. I was quoted one price and then charged more. Still waiting for a call back about the charge. Fast to call you to sell an auto protection plan not very fast on call back when you have questions

5 November 2018
Unprompted review
Rated 5 out of 5 stars

I would like to commend Infinite's extended warranty and excellent customer service.

I would like to commend Infinite's customer service. I worked with Charles and was very impressed with his knowledge of the extended warranty. Charles was very professional and answered all my questions and concerns. He was always available and I had confidence he would return my calls in a timely manner. I would definitely recommend Infinite for their product and customer service.

4 November 2018
Unprompted review

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