Indlu Estate Agents Reviews 162

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

My property was rented out under Indlu's management for 12 mouths. They didn't inspect the property at all during the period. After the 12 months, my property wall was painted black by the talent. The... See more

Rated 2 out of 5 stars

We had a very poor experience when dealing with Indlu. We viewed a house with them and fell in love with it, the estate agent (James) told us what the offer would need to be to secure the prope... See more

Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

Your local Manchester estate agents.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really good service

Really good service, fast contact. Would recommend.

28 October 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Patryk,

Thank you for your positive feedback, and I'll make sure to pass this on to the team. Although we're a lower fee offering, service levels are key to what we do.

We're really pleased that we found you the right property in Worsley, and we're really looking forward to working with you moving forward.

Regards,
Mark - Indlu Customer Services.

Rated 5 out of 5 stars

The Indlu agent Simon was very…

The Indlu agent Simon was very friendly, helpful and put us completely at our ease . He answered all our questions, and explained everything fully. I would highly recommended these agents , they displayed interest and a good professional approach to their work.

24 October 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Linda,

Thanks very much for your review of our service, and it's good to hear that we managed to answer all the questions that you had regarding the property. We do try and avoid the more 'pushy' approach which is unfortunately quite common in the estate agency market.

Thank you again for your review, and we look forward to working with you both moving forwards.

Regards,
Mark - Indlu Customer Services.

Rated 5 out of 5 stars

Great communication and very pleasant…

Great communication and very pleasant to speak with

15 October 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Tara,

Thank you for your review and kind words.

We do emphasise the importance on communication throughout the process, and I'm pleased that this has come across in our dealings with you.

Congratulations again on the purchase of your property in Partington!

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

Very Helpful

Although we have decided not to sell at this time or purchase another property I can not fault the service provided by Indlu, Simon was very helpful and there was no pressure which is always good. Thanks for being patient with us and can assure you we will think about coming to you if we decide to buy or sell in the future.

2 October 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Lucy,

Thank you for taking the time out to review our service, it's greatly appreciated. One of the things we do focus on here at Indlu is not pressuring clients into making a decision on buying or selling a property.

Thanks again, and we look forward to working with you in the future.

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

An excellent experience from start to finish, thank you Simon!

We've recently sold our Manchester flat through Indlu property, and I cannot speak highly enough of the service from Simon Hardingham. From start to finish, the service from Indlu was professional and effective, with the marketing generating a good number of enquiries from an early stage.

I'd also like to say thank you to Katie in the customer service team, who looked after us throughout the legal process through to completion.

Great service at a really good price! Thanks again.

27 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Abdul,

We're really pleased you were impressed with the service, and your comments and feedback will of course be passed over to both Simon and Katie and her team.

We know that selling a house can be a stressful time, which is why we do provide a more personalised service throughout the sales progression process.

Thank you again for your review, it's greatly appreciated.

Indlu - Customer Services Department.

Rated 5 out of 5 stars

Fab service from Simon Hardingham @…

Fab service from Simon Hardingham @ Indlu - really helpful on the day of viewing and has been great with our additional queries following our offer acceptance.
Would highly recommend!

26 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Liz,

Thank you for your comments regarding our service here at Indlu. It's good to hear that you had a positive experience with us. I'll be sure to pass your comments on to Simon.

We're looking forward to working with you moving forward on your purchase of the property.

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

Great service recieved throughout!

I've recently used Indlu resale service to sell one of our properties in Manchester, I was hugely impressed with the service I received throughout. With 27 properties in our portfolio and growing I have come across enough agents to point out the good ones. From the moment the property was advertised, we were kept informed of developments regarding enquiries and interest from potential buyers. The open day worked exceptionally well, and created a real buzz about the house, which previous agents failed to create. We've already decided to use Indlu for our next property sale, and hope to see a similar quick result.

26 September 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service Simon Hardingham was…

Fantastic service Simon Hardingham was great very informative and friendly.
I had a great customer journey.
My house was sold in five days
Thanks Simon

25 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Claire,

Thank you for your review of our service, and I'll ensure your comments are passed on to Simon today. We're also delighted that we managed to deliver a quick sale for you, and we're looking forward to working with you moving forward.

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

Would definitely recommend

Simon from Indlu has made the process of buying a house straight forward and stress free. He has always responds to questions quickly and has answered our questions thoroughly.

Would recommend to others

24 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Matt,

Thank you for your review of the Indlu property service, it's greatly appreciated.

Please do remember that we have a referral scheme in place for people who have friends or family who are looking to sell. Despite being a new company, we're already generating new business through referrals, which is great to see.

I'll mention this to Simon, and ask him to get in touch with you regarding our referral scheme.

Thank again, and we look forward to working with you moving forward.

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

Very professional and great to work with

What a great experience! Simon Hardingham has been brilliant from start to finish. Always 100% professional and always been available to talk to at anytime of the day.
Simon has taken away the stress that comes with selling a house and was very good at putting our minds at ease.
We will definitely recommend Indlu to others.
Thank you! P&R

18 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Rachel,

First and foremost, thank you for your kind words, it's great to hear that the Indlu service worked so well for you, and I'll be sure to pass your comments on to Simon. We feel it's hugely important to work around the best hours for our clients, as this goes a long way to ensuring a smooth, and easy process throughout.

Considering we started marketing your property on Friday, we're delighted that you've received an acceptable offer just four days later, it's great news for yourselves and also the Monton property market.

Thank you again for your comments, and we look forward to working with you moving forward.

Regards,
Indlu - Customer Services Department.

Rated 5 out of 5 stars

This is the first time we have viewed…

This is the first time we have viewed a house with Indlu. Extremely impressed with the friendly and professional staff, they were also very flexible with the viewing times etc.

16 September 2018
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Emma,

Thank you for taking the time out to review Indlu, your review of our service is greatly appreciated.

Although we're a new company, our staff do have extensive experience within the Worsley, Eccles and Monton property sector, and I'm pleased that this came across from your viewing at Glen Avenue, Worsley.

With regards to the flexibility, we're concious of working around our clients requirements and busy lifestyles, especially when it comes to viewing properties. For this reason, we've recently chosen to extend our office opening hours from 8:00am - 8:00pm (Monday to Friday) and 9:00am - 5:00pm (Saturday's and Sunday's).

Thank again for your review, and we look forward to working with you moving forward.

Kind Regards,
Indlu - Customer Services Department.

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