Imperium Jewelry Reviews 

142
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the aesthetic appeal of the jewelry, noting its beauty and shine, with some expressing satisfaction with the quality and weight of their purchases. Several people have reported positive experiences with customer service, highlighting their helpfulness and efficiency in resolving issues. There are also consumers who have worn their jewelry consistently without experiencing fading or tarnishing, indicating good durability. However, some customers also noted significant issues with product quality, including items breaking easily, turning color, or not matching descriptions, with some finding the jewelry to look fake. A number of people were dissatisfied with the return policy, citing difficulties with exchanges, denied refunds, and strict time limits, especially for promotional items. Additionally, some reviewers experienced poor customer service, including unresponsiveness, argumentative interactions, and issues with replacements or missing items.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the solid feel, great... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the solid feel, great... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many expressing frustration over denied... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

8 inches was actually 7 and a half. So my bracelet just fits. Make sure of your size. From the reviews i read its hard to return, so I decided to not return and give it to some friend. The bracelet lo... See more

Rated 2 out of 5 stars

I ordered 4 pieces of jewelry for my wedding. My order date was 12/28. Their website boast fast shipping 2-3 days. My delivery date has changed twice and I won’t receive anything until the 1/12. Won’t... See more

Rated 1 out of 5 stars

Placed my order over 10 days ago. One week after I was told the order had shipped, it was still waiting for a UPS pick-up. No help from their "customer service (or disservice) department. In the me... See more

Rated 1 out of 5 stars

Terrible experience. Ordered before Father’s Day and it took forever to ship. The bracelets were the wrong size—twice. I had to return the gift too, just to get a replacement that still didn’t fit.... See more


Company details

  1. Jewelry Store

Written by the company

Premium Jewelry that sets you apart from the crowd. Lifetime Warranty. Based in Miami, FL.


Contact info

2.8

Average

TrustScore 3 out of 5

142 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(142)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I liked how the jewelry was packed and…

I liked how the jewelry was packed and the quality of workmanship. This is the best cross pendant I have ever had and the fine print was on par regarding quality. If your thinking of ordering from Imperium you should. You won't be disappointed! Best choice I made over having to think over other competitors!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Return customer for life.

I was skeptical at first you know because there's a lot of advertising for jewelry. But I decided to give Imperium a try that was 3 months ago and I haven't taken off my 4 mm rope chain and I do construction everyday of my life the chain is still in Flawless condition which led me to buy the charm which I was super excited to receive the craftsmanship is top-notch and it is truly a beautiful piece I couldn't be happier with the products that they produce thanks again imperium.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect size, perfect style, perfect quality!

This is the cutest pendant I've owned as a former female Golden Gloves boxer. It's not too big, and it's not small. I paired it with the iced Cuban link chain 8mm and have been obsessed with it. I've gotten so may compliments. The pendant has weight to it and it sturdy. You can tell it's made with a lot of care, love and quality.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Company is so fake just like there…

Company is so fake just like there cheap jewelry. Also, their customer service is terrible and never responds back to anyone’s emails. I would not recommend purchasing from a company that is basically trying to steal your money and never hear a response from them.

2 March 2026
Unprompted review
Rated 2 out of 5 stars

NOPE

I originally wrote that I hadn't been reimbursed for my purchase but eventually I did receive my money. The process did take a while but it eventually happened. I was extremely unhappy with the product though!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully Surprised!

I wanted to step up my accessories without breaking the bank. I own moissanite earrings and rings, as the price to karat ratio is amazing in comparison to diamonds. I wasn't exactly looking to spend $500-$1000 on a moissanite tennis necklace, and seeing previous CZ next to Moissanite I was not expecting a lot to be honest. I have zero regrets with this purchase. Honestly did not know cz stones could look like this, and paired with the gold it's beautiful. My phone camera doesn't do this necklace justice. Pull the trigger.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT Buy from them!!

They sell you things at deep discounts and then when you return them, they fraudulently refund you different amounts than what you paid for them. They scammed me for about $200 and gave me $29 back when I returned stuff. Their customer service is horrible and the quality and consistency of the gold coloring on their different types of jewelry is very inconsistent and cheap.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

I returned a chain that was never worn…

I returned a chain that was never worn for a refund because it did not match a bracelet. They emailed me that they received it with scratches and sent me a picture of who knows what other chain they had.
They offered to give me a credit to get something else from them. It’s been about a month and now they’re just not answering my request so I would definitely not buy anything from them that you think you might have to return because they lie about your item just so that they keep the item and not refund your money. This is the way they do business.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Stole from me

Received a Cuban gold chain, took out of plastic, tried on, didn't like it. Put it back in box and package arrived in and contacted company to process return. After they received return they sent me a pic with what they labeled as a scratch and denied the return. Said I could use the $150 to get something else.
Now they won't answer my communications. They won't refund me, they won't send me back what I already paid for and they won't tell me how to get a replacement. So essentially they've stolen from me. Buyer beware. I was prepared to give a good review on their refund process and support, now I'm just out money with nothing to show for it. If it's too good to be true, I know. Hoping this message saves others from being stolen from.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more impressed with my…

I couldn’t be more impressed with my Imperium chain. From the moment I put it on, it’s been a constant source of compliments throughout the day. The craftsmanship is exceptional—the chain feels solid and durable without being bulky, and the lock is secure and thoughtfully designed, which really speaks to the quality.

What truly says a lot is that when I walk into jewelry stores at the mall, even professional jewelers take notice and compliment it. That level of recognition says everything about the attention to detail and standard Imperium holds. This piece elevates any outfit and feels like a true investment rather than just an accessory. I highly recommend Imperium and will absolutely be adding more of their pieces to my collection.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

received a Christmas piece from this…

received a Christmas piece from this jewelry brand, and I couldn’t be happier with the experience. I had some issues with the sizing, but the company was incredibly diligent and helped me make the necessary adjustments quickly and efficiently. Their communication was very fast, and they made the process seamless.

The prices were extremely fair, and I am completely satisfied with my purchase. I will definitely be buying from them again in the future. I highly recommend them 100%.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Order a bracelet and a male necklace

Order a bracelet and a male necklace. I ordered it on December 17. I didn’t get it until 29 December. I tried to return the necklace and they said that it was past the 15 day return but I didn’t get it until the 29th when I got in touch with their chat line after the back-and-forth text. The final decision was they couldn’t do anything because I was passed the 15 day return

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

Really love the tennis chain, shines bright, clean look, easy open close clasp. Doesn't feel cheap at all. Really great feel and weight to the chain, will buy more.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

8mm 20in Cluster. 15.5in neck

Light dances all over this cluster chain......, it does NOT roll around the next as you move. Also put on the 10mm 22in Iced Cuban to compare the shine. My neck is 15.5 inches, 5'8, 205 lbs semi athletic build.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

I would NOT get any real chains or necklaces…

I would NOT get any chains or necklaces here. They are dainty and break easily within the first week of buying a gold chain here it had snapped without being handled roughly or tugged at or anything. It was for my husband for Christmas. His first outing with it on and it just fell off. It is overpriced jewelry that breaks off easily. Rip off. They don't respond to emails when you are reaching out to them about the broken product. They told me that all solid gold is sold as is and final. They didn't offer to fix or nothing. If you are looking to purchase real gold please do not shop with Imperium. I spent $389 on a necklace and it was so tiny and broke without a warning. Gave 1 star because it arrived fast but please BEWARE!!!!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Tennis chain 3mm

Necklaces came super fast! The presentation was great too! The quality was top notch! Gave one away as a gift and kept the other two! The silver is on the left and gold is on the right!

29 December 2025
Unprompted review
Rated 2 out of 5 stars

I ordered 4 pieces of jewelry for my…

I ordered 4 pieces of jewelry for my wedding. My order date was 12/28. Their website boast fast shipping 2-3 days. My delivery date has changed twice and I won’t receive anything until the 1/12. Won’t be here in time for my wedding. Pretty disappointing.

5 January 2026
Unprompted review

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