Imperium Jewelry Reviews 

142
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers are really happy with product quality and appearance, describing items as beautiful, durable, and good value. People often praise the customer service, finding it diligent, impeccable, and helpful. However, some people mentioned significant dissatisfaction with the return policy, citing difficulties, inflexibility, and denied returns for promotional items or after a short period. A few other people also felt that customer service was poor and unresponsive, with reports of ignored emails. Additionally, some consumers experienced product quality issues like items breaking quickly, fading, or inconsistent sizing, and faced occasional long shipping times or delivery errors.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the solid feel, great... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the solid feel, great... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many expressing frustration over denied... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

8 inches was actually 7 and a half. So my bracelet just fits. Make sure of your size. From the reviews i read its hard to return, so I decided to not return and give it to some friend. The bracelet lo... See more

Rated 2 out of 5 stars

I ordered 4 pieces of jewelry for my wedding. My order date was 12/28. Their website boast fast shipping 2-3 days. My delivery date has changed twice and I won’t receive anything until the 1/12. Won’t... See more

Rated 1 out of 5 stars

Terrible experience. Ordered before Father’s Day and it took forever to ship. The bracelets were the wrong size—twice. I had to return the gift too, just to get a replacement that still didn’t fit.... See more

Rated 1 out of 5 stars

Placed my order over 10 days ago. One week after I was told the order had shipped, it was still waiting for a UPS pick-up. No help from their "customer service (or disservice) department. In the me... See more


Company details

  1. Jewelry Store

Written by the company

Premium Jewelry that sets you apart from the crowd. Lifetime Warranty. Based in Miami, FL.


Contact info

2.8

Average

TrustScore 3 out of 5

142 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(142)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Imperium had me skeptical at first

Imperium had me skeptical at first. I placed an order and after receiving it and wearing my necklaces, I realized the product was good and backed by everything the company says on their webpage. Ive made 2 other purchases (3total) I’ve worked, swam, slept, sweat and, showered all over a 3 month period in all my pieces and I still have yet to see any fading or tarnishing with the jewelry. Their jewelry is gold boned. The layer of gold you see is real. Underneath is precious metals mixed with the gold during the bonding process. It gives the jewelry a thicker layer of gold on the surface. I’ve purchased plated gold in the past that faded within a couple months. Imperium must be using quality products. I’ve put all my piece to the test, for their jewelry to truly not tarnish, the quality must be there. I get compliments all the time.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

What a horrible experience

I ordered from them once before and had no issues. So I thought they were legit. I tried purchasing from them again, and something was wrong with the package. I tried contacting them and still haven't heard anything from them. I've sent them 6 emails and still nothing.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Imperium Jewelry

Terrible experience. Ordered before Father’s Day and it took forever to ship. The bracelets were the wrong size—twice. I had to return the gift too, just to get a replacement that still didn’t fit. They refused a refund and delayed email replies until the 15-day return window passed. Completely unprofessional. Avoid this company.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Junk

Junk sent me a broken chain, voided warranty on the replacement. New chain so tangled up and think I can’t untangle without fear of breaking it.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, very unprofessional, very fake looking product. I returned the chain they sent that looked horribly fake and because I returned it and didn’t like it they are refusing a refund stating it had scratches. Mind it be I sent it back the day after receiving it which I have proof of. Wouldn’t recommend this company to anyone.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Order was to supposed to come with 3…

Order was to supposed to come within 3 business days, nothing yet and can’t get a response, at least a real response, they asked how would I rate there reply, shit it was nothing to rate, I still have not received my order, so I’m requesting a refund , but no response, feeling I’ve been scammed, there’s no number to contact them , only an email, that’s lame all in its self.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this place!

I order from the company after seeing their add on Facebook. The first chains said that they were delivered, but never were. When I contacted the customer service they said they would send out another set because of the lifetime warranty but it would not come with another warranty. I thought that was fair. The second set has still not shown. The customer service is now telling me that it will be updated in a week everytime I email them. They have an F with the BBB for a reason. Please do not waste your money.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

DO NOT BUY from this company. Placed an order June 14th, received it today and it literally started falling apart as I was taking it out of the packaging

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing return period

The jewelry seems to be good guality but I purchased three chains for my husband late May to give to him Father’s Day in mid June. He opened the box and loved them but they’re unfortunately too small. They don’t carry the size we need but also won’t let me return these because I’ve had them in my possession longer than 15 days. This means if you give it as a gift or need any time to figure out if it’s right for you, you run a great risk of not being able to return.

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware!

I purchased a chain for my husband for his 70th birthday. The links were too big for him. We tried it on and put it back in the box to be returned. However they say it was scratch and cannot be returned. There was nothing wrong with the chain when we returned it but cannot get our money back. Buyer beware! I am reporting them to the better business bureau and the Attorney General. They are fraud!

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Clasp needs redesigned

Nice jewelry, but major major flaw in the casp of the man's simulated diamond bracelet! The clasp needs to be re designed! It kept falling off until I eventually lost it! I would not recommend purchasing this until the clasp is redesigned!

16 April 2025
Unprompted review
Rated 2 out of 5 stars

What's the QUALITY,not your experience with exchanging

Most of y'all on here giving low reviews, crying bout exchanges but the reviews need to be about the QUALITY of the jewelry.Thats what everybody coming to this site are looking for! Somebody REAL please post about the QUALITY of the jewelry PLEASE. But I am taking a star away because they're not accredited with the BBB. So still y'all's fault if y'all don't check.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

This place is a scam

This place is a scam! Ordered from the April 17, 2025 and they advertise 2 to 3 days. Today is the 29th and my order is sitting in Miami. I was told when I reached out to them that they are switching warehouses. That's not my problem I ordered and paid for it send me my order. Now I'm trying to cancel the order and get a refund and I'm getting the run around. Don't order from here!

17 April 2025
Unprompted review

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