Impact Plants Reviews 

235
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Delayed delivery, dead and rotting plants delivered, upon second delivery, wrong order delivered, and then received bushes that were not as described, and were very sad looking. Customer service team... See more

Rated 3 out of 5 stars

I ordered two different plants. Pros. Both arrived after 10 days, in advance of the 14-28 day delivery window I had been informed about. Both plants were healthy and in good condition. Cons. N... See more

Company replied

Rated 5 out of 5 stars

The order placed was delivered promptly and the plants were all securely packaged in their own pods which prevented damage during transit. Each plant was a healthy specimen with good roots so quite im... See more

Rated 5 out of 5 stars

We had wonderful service from Impact Plants. I would recommend them without hesitation. Their customer service was first class

Company replied

Company details

  1. Plant Nursery
  2. also in
  3. Furniture Store

Information provided by various external sources

Impact Plants supplies large trees, mature trees, hedges and screens for your project.


Contact info

4.0

Great

TrustScore 4 out of 5

235 reviews

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No recent history of asking for reviews

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4.0

All reviews

(235)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted!

I’m delighted with my beech hedge trees. Fantastic packaging and arrived very healthy. They have grown in height already. I would definitely buy again.

7 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , great plant delivered in excellent condition....they worked well during very difficult times ....highly recommend

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Pot grown beech hedging plants

Ordered pot grown beech hedging plants, they arrived within the 21 days specified and were in great condition. Well packaged for transportation and I will be using this company again.

3 July 2020
Unprompted review
Rated 4 out of 5 stars

Excellent plants

Excellent plants, healthy and strong. Well packed and secure when delivered. Could have emailed the advise when they were going to be delivered but at the moment not really an issue as everyone is home for delivery.

1 July 2020
Unprompted review
Rated 5 out of 5 stars

Boxes of boxes

We're very pleased with our order of 3 box plants, they came well protected and look really healthy. They were just what we were looking for to give structure the the new flower bed.

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Really nice people to do business with…thank you

Really nice people to do business with and just as important, good quality plants delivered on time too. Spoke to three people, all of whom were helpful, friendly and knowledgeable, as well as assisting with my order - it's not often that you can say that these days. Well done to all involved and thank you

23 June 2020
Unprompted review
Rated 1 out of 5 stars

I was shocked at the appalling state of…

I was shocked at the appalling state of the plants. They had been thrown around and were not healthy. They also didn't look like they had been pot grown as described. Customer service was also seriously disappointing. Deeply unsatisfactory. I was really annoyed. I would ever shop here again. Recommend you stay away!

17 June 2020
Unprompted review
Impact Plants logo

Reply from Impact Plants

Hi Umaf,

We're really sorry to hear this and we want to sort this out for you straight away as this is not a service we expect to deliver. Could you please provide us with your order details so we can look into this for you?

Kind Regards,
Impact Plants

Rated 4 out of 5 stars

Great overall

Given the situation, the plants did take a long time to arrive but only a week after the expected delivery date. Ordered boxus balls which turned up fine. One did have a split pot but not a disaster.

4 June 2020
Unprompted review
Rated 5 out of 5 stars

Lovely plants and people!

We are absolutely delighted with Impact’s plants. They are of excellent quality and a good size. All were very well packed and arrived safely. The team at Impact also provide a wonderful customer service replying promptly and making us feel like our custom is valued. We shall definitely be using them again and would like to thank them for going to so much trouble to get our order to us efficiently during the current pandemic.

24 May 2020
Unprompted review
Rated 3 out of 5 stars

Delivery was very late

Delivery was very late, and whilst we understand the challenges ref Covid at this time, it was frustrating that no estimated deliveries were provided to any of our requests..
Also we received Rhododendrons instead of Hydrangea which was very disappointing..

22 May 2020
Unprompted review

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