Delayed delivery, dead and rotting plants delivered, upon second delivery, wrong order delivered, and then received bushes that were not as described, and were very sad looking. Customer service team... See more
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I ordered two different plants. Pros. Both arrived after 10 days, in advance of the 14-28 day delivery window I had been informed about. Both plants were healthy and in good condition. Cons. N... See more
Company replied
The order placed was delivered promptly and the plants were all securely packaged in their own pods which prevented damage during transit. Each plant was a healthy specimen with good roots so quite im... See more
We had wonderful service from Impact Plants. I would recommend them without hesitation. Their customer service was first class
Company replied
Company details
- Plant Nursery
- also in
- Furniture Store
Information provided by various external sources
Impact Plants supplies large trees, mature trees, hedges and screens for your project.
Contact info
Five Acres Farm, PR7 6EE, Euxton, United Kingdom
- impactplants.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delighted!
I’m delighted with my beech hedge trees. Fantastic packaging and arrived very healthy. They have grown in height already. I would definitely buy again.
Laurels arrived earlier than expected…
Laurels arrived earlier than expected which was a pleasant surprise.The bushes were tightly wrapped which caused a few to be slightly damaged but since we planted them they are all doing great.
Excellent service & excellent plants!
Excellent quality combine with good…
Excellent quality combine with good value
Top quality plant received
Top quality plant received, growing well,
Will definitely buy from impact plants again
Great service
Great service , great plant delivered in excellent condition....they worked well during very difficult times ....highly recommend
Pot grown beech hedging plants
Ordered pot grown beech hedging plants, they arrived within the 21 days specified and were in great condition. Well packaged for transportation and I will be using this company again.
Excellent plants
Excellent plants, healthy and strong. Well packed and secure when delivered. Could have emailed the advise when they were going to be delivered but at the moment not really an issue as everyone is home for delivery.
Boxes of boxes
We're very pleased with our order of 3 box plants, they came well protected and look really healthy. They were just what we were looking for to give structure the the new flower bed.
wonderful plants
wonderful plants. Sent in a timely manner and still growing nicely!
Plants were great
Plants were great. But had to ring up after three weeks to find they hadn't sent my order. But they did arrive 2 days later.
Great products and service
Great products and service. Arrived when they said they would
Really nice people to do business with…thank you
Really nice people to do business with and just as important, good quality plants delivered on time too. Spoke to three people, all of whom were helpful, friendly and knowledgeable, as well as assisting with my order - it's not often that you can say that these days. Well done to all involved and thank you
I was shocked at the appalling state of…
I was shocked at the appalling state of the plants. They had been thrown around and were not healthy. They also didn't look like they had been pot grown as described. Customer service was also seriously disappointing. Deeply unsatisfactory. I was really annoyed. I would ever shop here again. Recommend you stay away!

Reply from Impact Plants
Happy!
Excellent plants delivered just over 4 weeks after placing the order.
Great overall
Given the situation, the plants did take a long time to arrive but only a week after the expected delivery date. Ordered boxus balls which turned up fine. One did have a split pot but not a disaster.
Lovely plants and people!
We are absolutely delighted with Impact’s plants. They are of excellent quality and a good size. All were very well packed and arrived safely. The team at Impact also provide a wonderful customer service replying promptly and making us feel like our custom is valued. We shall definitely be using them again and would like to thank them for going to so much trouble to get our order to us efficiently during the current pandemic.
Delivery was very late
Delivery was very late, and whilst we understand the challenges ref Covid at this time, it was frustrating that no estimated deliveries were provided to any of our requests..
Also we received Rhododendrons instead of Hydrangea which was very disappointing..
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