Ikano Bank UK Reviews 

This bank listen to there customers I know I’m one they are not pushy or aggressive they listen and are extremely fare with there customers Thank you IKano Bank and all the team Thankyou

Honestly stay clear of Ikano no matter how much you need finance, an absolute disaster, communication is terrible and will waste your time with many attempts by phone and mail, they do no follow financial Industry standards and have been referred to the financial ombudsman for failings.

I am trying to reach them for last 3 months to help me with my account since I've moved outside of UK and no phone contact or mail contact. They are not helpful at all. No one is fixing my problem but they are charging me extra. If they won't be able to help me anymore, I won't try to pay that loan. That will be their bad not mine.

I want to make an additional payment to my Ikano credit account, using my Bank Debit Card. The Ikano App does not allow payments by debit cards, but advises you to log in to the Ikano website where you can make payment by Debit Card. I can see no option at all on the Ikano Web Site to pay by Debit Card, and no guidance apart to pay by Bank Transfer. I really prefer to pay by Debit Card. No more info or help on their website, nor telephone numbers nor email addresses to raise a question... very frustrating.

God awful sofas with absolutely awful aftersales and customer services. I ended up selling the over £2000 sofa for £500 after less than 12 months as I could not get any support from them ! never ever again !

Just got a letter from a debt collector (Capquest Opos), saying I need to pay £897.55 for a debt from IKano Financial Services. I have never had a account or a loan from them.
UPDATE. Thanks for the reply. Yes been contacted and hopefully this can be sorted and this review altered for good.

I have been offered a loan and then been told to sign a pre contract credit information. Where do I sign? How do I sign on line? When I try to speak to someone for help I am expected to wait half an hour on the phone

I used Ikano for a loan to pay for a sofa, set up via dfs and they have been great throughout. I never had any issues or concerns. I never missed a payment. Received a monthly update via e mail, would definitely use them again.

Requested a settlement figure and it was higher than the remaining balance on my loan. How does that work?

Update 4/9/24 - Ikano left me a voicemail asking me to call their customer service team. I did (took a while to get through) basically they didn’t really tell me anything. The settlement figure for my loan is £100 higher than the remaining balance. That just seems wrong to me, all Ikano are doing are encouraging people to remain in debt for longer rather than assisting people to pay their debts off early. Should be against the law as it’s exploiting people who perhaps are facing financial hardship. This practice should be illegal.

Update 10/9/24 - Customer service contacted me about my complaint saying it has not been upheld. Response was blunt but to the point…if not a touch snotty! Just beware any finance with these guys will incur 58 days interest charges if you wish to settle your account early. For me that’s unethical and not the type of company I would want to trust in the future, especially with them being a finance company.

Only good point was that they did contact me to discuss the complaint and they did officially answer the complaint in writing.

Not able to get intouch , no one responded to email, said they can not find account detail , completed complaint form did not allow me to submit it, no way of contacting them , no telephone not on website!

Went into arrears due to reduction in my income, called IKANO Customer Service to set up a new payment plan. The chap was nice enough but IKANO BANKS policy is to terminate and default the debt with Credit Reference companies anyway, and cannot guarantee that the debt will not be sold on to a 3rd party, EVEN THOUGH I CONTACTED THEM TO SET UP A PAYMENT PLAN BETWEEN US!!!

ABSOLUTLY RIDICULOUS WAS TO TREAT A CUSTOMER.

TBH Im only dealing with them as they have a contract with IKEA, otherwise I would avoid at all costs.

I am so disappointed in the service I have received and feel the need to express my extreme dissatisfaction with the handling of a recent payment issue and the overall poor customer service I have received. A payment accidentally returned from my bank account. I rectified this error on [25/07/24] by making another payment.
Despite multiple attempts to resolve this matter, I have encountered significant difficulties. I have contacted your customer service department on several occasions, both by phone and email, but have received no satisfactory resolution.
I have provided clear evidence of the payment, including a screenshot of the transaction, but Ikano Bank continues to claim that the payment has not been received. This is causing me considerable stress and inconvenience.
It has now been two weeks since the initial payment was made, and the funds have left my account , I feel my only actions will be to escalate this complaint to the Financial Ombudsman Service.

Total waste of time put a complaint in back in April to claim on section 75 of the 1974 credit consumer act. Sent in the estimate to sort out the problem not heard since, ringing weekly to be told complaints will call back within 5 working days, 7 weeks later nothing. Managers won’t take calls so have had to involve the FCA and the ombudsman now waiting the outcome of that. They are a disgrace, not keeping customers in the loop as per FCA rules and not sorting out within 8 weeks of the initial complaint. Do yourselves a favour don’t get involved with them.

Thanks for your response but I don’t believe anyone will contact us but we will see

Awful Service.

Can't get through to a customer service rep.
Just going round in circles for a Payment line.

impossible to speak with a representative. Multiple on line options but no human contact. After phione menu several options where it asks if you want to speak to a representative, you get cut off. Not one off. tried several times over few days. Absolutely infuriating.
They obviously don't want the inconvenience of speaking to their customers. Advice. DONT WASTE YOUR TIME TRYING!!!!!!!!!!

Good concept, easy to get credit etc. But website is really slow, took a few days just to view a message and loan overview as the pages don’t load, please fix this and I will happily use the services more often.

VERY GOOD SERVICE 👍

Havent really had any issues, just a shame there is no way to pick up the phone and call them if you need

EDIT: Upon the response from Ikano below, I was able to call and get through to someone in under 1 min. Really appreciate this, as when i started to use Ikano it was impossible to get through to someone,

Everything is easy to use and someone on the other end of phone ☎️