Very quick responses and very helpful from staff. Keep you in the loop on delivery schedule and all products received so far are good quality
Company replied
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See what reviewers are saying
We had issues with another company and found IGO Promo last minute. They bent over backwards to help us due to the limited time frame, and our contact (Matthew) was wonderfully friendly and helpful... See more
I had requested to be delivered on the website in our new address but for some reason your team did not receive it on the system and the gifs arrived 4 working days after the day that should be delive... See more
I have been doing business with Igo promo for the last 4 years and they never fail to disappoint. They are so accommodating, very efficient and the goods are delivered really quickly. I order engrave... See more
Company details
Written by the company
At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.
Contact info
PO Box 11664, Dublin 2, Ireland
- 1800 800 801
- info@igopromo.ie
- igopromo.ie
4.8
Excellent
279 reviews
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Reply from IGO Promo
Hello Joe
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
We have used IGO previously
We have used IGO previously, they have a good range of products. I wanted to reorder same as before but that item was out of stock hence the lowet score
16 September 2022
Reply from IGO Promo
Hello
Thank you for taking the time to write a review! Your comments mean a lot to us, since we always evaluate our order process after hearing from our customers.
Have a wonderful day!
Best,
IGO Promo
Very reliable and accommodating
Very reliable and accommodating to any changes if needed, fast shipping and no customs when shipped to Ireland. Helpful and responsive customer service.
20 May 2022
Reply from IGO Promo
Hi Eva
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Good value
Delivery was a day later than guaranteed at check out which caused a small issue for us but other than that the website was easy to use and the value was one of the best around.
28 April 2022
Reply from IGO Promo
Hi Jennifer
Thank you for your review! We improve our service by evaluating our work after every review we receive, and you help us do that!
We look forward to doing business with you again!
Best,
IGO Promo
Reply from IGO Promo
Hello Joao
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Reply from IGO Promo
Hi Sandra
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Very happy with the product but…
Very happy with the product but disappointed in lack of communication relating to delays in product delivery dates
24 January 2022
Reply from IGO Promo
Dear Keith,
As per our conversations over the phone and email, we understand the delays were on our side and apologize for these.
Your order was placed over the Christmas season which did overlap with the annual holidays for the suppliers, resulting in delayed production due to the printing facilities being closed for a week, which you were advised of during one of our conversations where we informed of the delayed dispatch date.
As this was an inconvenience to yourself and did affect the initial estimated delivery date, a discount was offered as a gesture of goodwill as we appreciate you as a customer, which was also accepted on your side, and is on your account for a future order, as discussed.
We apologize for the unfortunate events that occurred with your order and would like to hope our conversations over the phone ensured this was out of the ordinary for us.
Eeva
Sales Associate
IGO Promo
Very poor response times
Very poor response times. Didn’t deliver as promised. At time of writing I still have not received the goods
2 January 2022
Reply from IGO Promo
Dear John,
We are truly sorry to hear you have been unhappy with the service received, as well as the delivery times for your order.
Firstly, to address the response times matter, we have reviewed the contact between yourself and our Sales staff and can see all of your correspondences have been replied to within 24 hours. We are unsure why you have been unhappy with the response times considering rather fast reply times, with most of the contact taking place over the Christmas period and you receiving replies either on the same day or within 24 hours.
As for the delivery times, we can see there has indeed been some delays with your order due to supply chain issues with stock, as well as the order being placed and dispatched over the Holiday season, meaning the suppliers and couriers were not working their normal hours, which did cause a delay. Our Sales staff has also mentioned this during the conversations where tracking details were requested and provided, to provide an explanation for the delayed delivery. I can see the order has reached you by now, unfortunately with a delay which was out of our control. We do apologize for the inconvenience the delays caused you and hope you are happy with the order.
Eeva
Sales Associate
Very Effecient
26 November 2021
Reply from IGO Promo
Hi Danny
Thank you for your review! We appreciate you taking the time to share the experience you had shopping with us!
Best,
IGO Promo
Quality this time not good
We have bought regularly from you but we just ordered 2000 pens and the quality of writing is very poor. Most pens only work for the first few letters and then stop.
2 October 2021
Great efficient service and delivery of…
Great efficient service and delivery of items, hassle free ordering system. I Will definitely repeat order.
12 September 2021
Reply from IGO Promo
Hi John,
Thank you for your review! We improve our service by evaluating our work after every review we receive, and you help us do that!
We look forward to doing business with you again!
Best,
IGO Promo
Good communication from the start to…
Good communication from the start to end of ordering process.
We were contacted before going on a brake and times were busy. We said we'd be in contact on return from our brake but there were no worries, we received an email and all was taken care of
1 September 2021
Reply from IGO Promo
Hi Liuwe,
Thank you for taking the time to write a review! Your comments mean a lot to us, since we always evaluate our order process after hearing from our customers.
Have a wonderful day!
Best,
IGO Promo
Reply from IGO Promo
Hi Emily,
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Great to make a phonecall and talk to a…
Great to make a phonecall and talk to a person, not a robot. Eeva knew her products; the design was very quick and delivery well ahead of schedule.
Very pleased with the product.
Highly recommend IGO for another reason: unlike some of their competitors who also use the .ie this company sources product in Europe, so no UK import or VAT issues.
Will order again.
18 August 2021
Reply from IGO Promo
Hi!
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Top Notch so far
I have not yet placed an order but I have been in contact asking for help with an order that I am going to place and advice on where I might source products that are not necessarily avilable through IGO Promo. They have been prompt and courteous with their replies and I will definitely place an order. The only reason I have not given 5*s is because...well...I want to do that when I eventually order and get the stuff for our Charity!
27 July 2021
Unprompted review
Reply from IGO Promo
Hi Jonathan,
Thanks for the kind words. Hopefully, we can turn your 4 stars into 5 stars once you've received your goods.
Best,
IGO Promo
Great poducts and customer service
Great printing and items just as expected, highly recommend! Also great customer service as always
27 January 2021
Forgot my order and then failed to…
Forgot my order and then failed to deliver. When contacted they just told me it was with UPS.
11 December 2020
Awful - Avoid, you will not get your order or any help
Placed an order for lighters. Was advised that it would be dispatched and delivered before 24th September. 2 days before this date then then tell me that actually it has to go via a different courier as its lighters. Something they should have known at the time of ordering.
It is now the 11th October and I still have no order. I have contacted them numerous times and they say they will look into it, then never bother to respond with any update.
Definitely do not recommend.
11 October 2020
Unprompted review
Good products, meh service
Good bits
Promo items were of very good quality so happy with end result
Bad bits
Order was not processed on time so took 4 weeks overall, was offered refund on delivery cost which was fair enough but I never received that either despite follow up emails - it's cost them repeat business anyway
Overall
OK for a trial, but there's better out there and they lost my business on the back of my own experience
31 August 2020
Unprompted review
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