Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more
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Review summary
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Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter.... See more
Just on time delivery but a long wait from order to delivery.
was stated 3 to 5 working days for delivery but took a bit longer
Company details
About Igenix
Written by the company
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3.7
Average
526 reviews
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Hasn’t replied to negative reviews
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Amazing product
Amazing product, so lightweight ideal for my relative with severe arthritis. Super fast delivery. Highly recommend
21 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
All round Perfect
Very well packed and fridge perfect. Kept me informed regarding delivery, which is always helpful. Turned up on time and very helpful. Fridge is just what I needed very well pleased overall.
20 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great item, good service, would definitely recommend
Item was well packaged and delivered on time. The freezer itself was exactly as described and i was very pleasedwith my item. The drawers are quite sturdy, I have no complaints
20 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Well-made and good looking
Well-made and good looking, the small kitchen electrical applicances I've bought, incl an Indesit kettle and toaster have both proved hard-wearing, reliable and long-lasting.
18 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Yes a better delivery service broke my…
Use a better delivery service broke my first fridge had to get it replaced and delivered it 3 days late
18 January 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Does what it says
6 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Problems resolved
although some problems with delivery including damage to the fridge, Igenix resolved very swiftly.
17 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Fridge was damaged when unpacked
Fridge was damaged when unpacked. After contacting supplier, delivery company sent my 80 year old mother a request for photos of the item in and out of the packaging, showing all 6 sides of the box, to be uploaded…..
item was collected, and replacement sent out almost 2 weeks from original purchase. ( still using fridge that she had to borrow due to the delays) the replacement ,ent is also damaged.
9 January 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
very good all seems to be ok
13 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
So far so good with the product
So far so good with the product. Great service from the company and everything got delivered in time and the communication was great.
31 December 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
This is the second I have bought and…
This is the second I have bought and this is an afditional not abteplacement. Both are of good value. and service has been excellent
10 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Disappointing initially but made good
‘I have yet to receive my order.’
After contacting the company after my above comment they said that Yodel had lost the package immediately sent out a replacement.
Thank you for your prompt action.
8 January 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Ingenix dehumidifier IG9813
Item bought is an Ingenix 12 litre dehumidifier model IG9813 purchased on 06.01.2025 direct from Igenix website.
Easy to order from Igenix website.
Delivered within promised delivery time.
Easy to operate with clear instructions.
Appears to be well designed and built and has been efficient during the first week of use.
7 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
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