Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more
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Review summary
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Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter.... See more
Just on time delivery but a long wait from order to delivery.
was stated 3 to 5 working days for delivery but took a bit longer
Company details
About Igenix
Written by the company
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3.7
Average
526 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Quick and what we expected
26 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Delivered on time
Delivered on time. Driver very helpful. Freezer is just what we wanted.
12 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
ordered direct from Igenix,2 items both…
ordered direct from Igenix,2 items both arrived damaged,gave the company a second chance and the replacement 2 items arrived damaged again.
The company then have you jumping through hoops ,taking photos and then there's a delay getting your hard earned money refunded,never again will we use this company.The date below is an approximation as we were so angry we got rid of any email,correspondence,blah blah with this company.
As regards to the Igenix reply there is nothing to discuss..................THE END
28 January 2025
Unprompted review
Reply from Igenix
Thank you for your review and feedback.
We are extremely sorry we have not provided you with a product that has not met your expectations.
I am afraid no contact details are provided against this review, so we are unable to get in contact with you by phone or email, please could you e-mail info@igenix.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Emma Siswanto (Customer Services Supervisor)
Excellent communications from this…
Excellent communications from this company,1st class service,and 1st class customer service
17 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great compact size yet more spacious…
Great compact size yet more spacious than normal similar size freezers with beautiful darkish silver door and 4 drawers instead of 3 makes it an excellent choice....brilliant full 5 star for this igenix freezer superb absolutely amazing product 👏
22 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
easy online experience backed up by…
easy online experience backed up by excellent customer service. No issues at all and completed with a very quick delivery also.
5 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Real service
The prompt replies to queries and the helpfulness of telephone staff. The immediate replacement of goods damaged in transit.
17 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Our item was expertly packaged
Our item was expertly packaged , delivered within the promised window, and is functioning according to specifications advertised on the manufacturer’s website.
14 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Very good customer service
Competitive price, prompt delivery, good customer service.
I think Igenix needs to think about delivery service/arrangements. My order (freezer) was damaged in the transit. I have read similar feedback in the reviews. Igenix team were prompt in arranging a return.
29 January 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Wrong unit sent out and second one…
Wrong unit sent out and second one arrived with door out of alignment
13 February 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
igenix free standing freezer…
very quick delivery and updated of process, only took a few days, excellent service.
thank you
11 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Over Door Downflow Fan Heater, 2000W
Good looking high level wall heater, however the remote control is the worst I have ever had with any product. On first use, heater turned on using main quick start switch on heater, remote USELESS did not work at all.
After contacting the service dept who said they didn't have any spare remotes and suggested I return the whole unit to Currys, I looked again at the remote, only to find the battery had been put in the wrong way around from new. I would suggest buying a different heater with a decent quality remote that works further than 2ft from the heater.
14 February 2025
Unprompted review
Reply from Igenix
Thank you for your review and feedback.
We are extremely sorry we have not provided you with a product that has not met your expectations.
I am afraid no contact details are provided against this review, so we are unable to get in contact with you by phone or email, please could you e-mail info@igenix.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Emma Siswanto (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great service and fast delivery
Great service and fast delivery
First freezer delivery had a dented door. Customer services were really helpful and it was changed for a new freezer with no problems at all.
Would order again.
5 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Not delivered by supplier, so have to unpack and move yourself
Had to postpone delivery. Unfortunately I had to wait a couple of days before I could get someone to unpack and move for me as this was delivered by UPS and not supplier.
7 February 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
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