Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more
Company replied
I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more
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Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more
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Company details
- Physiotherapy Equipment Supplier
- First Aid Station
- Massage Therapist
- Medical Supply Store
- Sports Massage Therapist
About Icepacks4less
Written by the company
IcePacks4Less
Written by the company
- UK's leading specialist in hot and cold therapy products.
- Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.
IcePacks4Less
FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0808 2810 238
- sales@icepacks4less.co.uk
- icepacks4less.co.uk
4.9
Excellent
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Icepacks4less
We are happy to hear that you had a positive experience with our communication and delivery. Thank you for your feedback!
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
We're happy to hear that you found our website easy to use and that you were satisfied with the prices and delivery service. Thank you for your feedback.
Kind Regards,
IcePacks4Less Customer Service Team
Fast delivery
Fast delivery, the cryo cuff is well designed and manufactured. Helping a lot in my recovery
2 March 2026
Unprompted review
Reply from Icepacks4less
Thank you for your review, Roger. We're happy to hear that the cryo cuff arrived quickly and is helping with your recovery. We appreciate you acknowledging the design and manufacturing quality!
Kind Regards,
IcePacks4Less Customer Service Team
Wrong item arrived but quickly sorted…
Wrong item arrived but quickly sorted and wrong item picked up.
16 February 2026
Reply from Icepacks4less
We appreciate your feedback and are glad we resolved the mix-up quickly. Thank you for your patience and for sharing your experience with us, Paul.
Kind Regards,
IcePacks4Less Customer Service Team
Excellent service and very prompt…
Excellent service and very prompt delivery. Really good products and good value for money.
16 February 2026
Reply from Icepacks4less
We're happy to hear that you had an excellent experience with our prompt delivery and products. We appreciate you mentioning the good value for the money. Thanks for your feedback, Peter!
Kind Regards,
IcePacks4Less Customer Service Team
Easy to understand website ordering…
Easy to understand website ordering process simple, delivery made next day.
16 February 2026
Reply from Icepacks4less
We're happy to hear that our website was easy to use and that you received your order so quickly. Thank you for your positive feedback, Chris; we appreciate it!
Kind Regards,
IcePacks4Less Customer Service Team
Very easy website to use and quick…
Very easy website to use and quick delivery - thanks
11 February 2026
Reply from Icepacks4less
We're happy to hear that our website was easy to use, and the delivery was quick. Thank you for your positive feedback, Janice!
Kind Regards,
IcePacks4Less Customer Service Team
Excellent fast service and heped us get…
Excellent fast service and heped us get the right item for our needs
9 February 2026
Reply from Icepacks4less
We're happy to hear that our service was fast and that we could assist you in finding the right item for your requirements. Thank you for your feedback, Mike!
Kind Regards,
IcePacks4Less Customer Service Team
Easy website and fast delivery!
29 January 2026
Reply from Icepacks4less
We're happy to hear that you found our website easy to use and that you received your delivery quickly. Thank you for your feedback, Nikki!
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you for your lovely review, Pauline. We are delighted to hear that you are pleased with our service and long-lasting products. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind Regards,
IcePacks4Less Customer Service Team
Both the service and the product were…
Both the service and the product were outstanding, leaving me without any complaints.
11 January 2026
Unprompted review
Reply from Icepacks4less
Thank you for your glowing review, Kathy. It is brilliant to hear that you found our product and service outstanding. We appreciate your kind words and look forward to assisting you again in the future.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you for your feedback. We’re sorry to hear that the product was too small. We can see that you’ve already been in contact with our sales team, who have arranged for the item to be returned for a refund. If there’s anything further we can help with, or if you’d like advice on sizing in the future, please don’t hesitate to get in touch.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
This is great to hear, Paul. Thank you for taking the time to review us and we hope to see you again.
Kind Regards,
IcePacks4Less Customer Service Team
Having purchased from icepacks4less…
Having purchased from icepacks4less previously, I confidently placed another order. The delivery was prompt, and dealing with this company has been seamless, with zero issues encountered.
2 December 2025
Unprompted review
Reply from Icepacks4less
Thank you for your lovely review and for choosing to order with IcePacks4Less again, Philip. We’re really pleased to hear that your delivery was prompt and that your experience was seamless once more. Your continued support means a lot to us, and we look forward to assisting you again in the future.
Kind Regards,
IcePacks4Less Customer Service Team
Aircast Cryo/Cuff
I bought this product on the recommendation of a friend who had had knee surgery. I bought the one with the motor so that compression was applied as well as cold. It works really well and I would fully recommend it
21 November 2025
Reply from Icepacks4less
Thank you so much for taking the time to leave such a positive review, Lynda. We’re delighted to hear that the product worked really well for you and that the added compression made a difference. Personal recommendations mean a great deal, and we truly appreciate you passing that on. Wishing you continued comfort and a smooth recovery.
Kind Regards,
IcePacks4Less Customer Service Team
Easy to order excellent product and…
Easy to order excellent product and appears to be doing the job on my husbands knee by helping to reduce swelling thank you
18 November 2025
Reply from Icepacks4less
This is great to hear. Thank you for your review, Angela. We hope your husband's recovery goes well.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much for your review, Martin! We’re delighted to hear that your order arrived quickly and that you were pleased with our product.
Kind Regards,
IcePacks4Less Customer Service Team
Reduce swelling after major operation.
Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind. Using them for about a week now and beginning to see a difference. I purchased them to help reduce swelling after a full knee replacement operation.
11 November 2025
Reply from Icepacks4less
Thank you for taking the time to leave such a detailed and thoughtful review, Andrew. We’re really pleased to hear your order arrived on time, was well packaged, and that the instructions were clear and easy to follow.
It’s great to know you’re already beginning to see a difference after using the ice packs for a week. We hope they continue to support your recovery following your knee replacement.
We truly appreciate your feedback and wish you all the very best as you continue to heal.
Kind Regards,
IcePacks4Less Customer Service Team
Superb customer service
Superb customer service. No quibble, replaxement part sent out immediately and old part returned freepost
4 November 2025
Reply from Icepacks4less
Thank you for your fantastic review, Janene. We’re so pleased to hear you were happy with the customer service you received and that the replacement part was sent out quickly and easily.
We really appreciate your kind feedback and are glad we could resolve the issue promptly for you.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much for your review, Carolyn! We’re delighted to hear that your order arrived quickly and that you were pleased with our products and service.
Kind Regards,
IcePacks4Less Customer Service Team
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