Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for… Only downside was instead of the advertised next day delivery it took over 5 days, but that... See more
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Review summary
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What people talk about most
Based on these reviews
Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... See more
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Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... See more
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Purchased a refurbished shark lift away hoover via wowcher. It was advertised as including attachments. Ie crevice tool etc. These were not in the box. Contacted huva they apologised and said they wou... See more
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When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and w... See more
Apart from the great prices the customer service here is absolutely fantastic. The team was so helpful in answering all my questions and made the whole process really easy. My refurbished hoover arriv... See more
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Absoloutely amazing , I was having trouble with my shark vacuum and I genuinely thought I’d have to fork out and buy a whole new hoover ! These two gents were able to diagnose the issues and resolve... See more
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I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 month... See more
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Great experience with Huva! My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called... See more
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Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is... See more
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Great item, customer service responded really quickly to my query regarding compatibility. Item fits perfectly and does the job. Much cheaper than buying from the brand. It did arrive slightly later t... See more
The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not... See more
Update: I finally got what I ordered and am happy with my purchase, although my order took so long to be delivered it was actually Evri who were to blame for that as I do state in original post that... See more
Company replied
Top lads! Sorted my vacuums out many times with speedy repair and great customer service. They always go a bit further to make the customer happy and their prices are reasonable which is rare in this... See more
The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed custome... See more
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Products are classified as fully refurbished. They are not. Ordered a replacement shark vacuum base which came heavily scratched, chips in the rubber seals, dented casings, and a seriously strong to... See more
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Tried to purchase a shark accessory. If i could give this company a zero star i would. There customer service is literally non existent. Try and do an online chat nobody responds. I managed to fi... See more
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From chatting online about his service and products, He seemed like a young man with lots of knowledge. I definitely recommend this company if you are looking for cleaning equipment ie: Hoovers.
Company replied
Delivery of my refurbished Dyson brush head was excellent. Shame I couldn't give excellent on the refurbishment. The brush roller was nearly as worn out as the one I was replacing. After speaking with... See more
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Come finaly ,respond ok hoover,staff Olivia ok ,need pay for delivery more and vat hop Woking long huva is option to fix sometink is not fix for long lasting product brand.tanks
Company replied
Brilliant service, quick delivery, very simple to order & arrived on time, just opened it and honestly it’s as described, deserved a 5 star review ! What sold it for me was the 1 year warranty 🥰
Honestly, couldn’t be any happier with the service!! I wasn’t sure what was wrong with my hoover and these guys diagnosed the problem and fixed it so quickly! On top of that they added something that... See more
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Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... See more
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Great service, no issues what so ever very professional company. I would recommend them to others if they want smooth service with no hassle.
Company replied
I've had my Dyson for almost a decade and never had anything major go wrong with it. Last week, the brush bar suddenly stopped working, and I thought it might have had something lodged, b... See more
I bought a shark vacuum for my wife and it did not disappoint. It was on a year warranty And the price was incredible for the quality of the vacuum. Delivery was lightning fast and I highly recommen... See more
Excellent customer service. Bought a shark cordless, definitely my go to in the future. Lovely people to deal with, from start to finish. Would highly recommended
Company replied
Bought a Vacuum from this company a couple days ago. Arrived better than expected, like new for half the price! Recommended to my friends and family!
Company replied
Great customer service, purchased a refurbished Shark and it arrived looking brand new. Had a query before ordering and it was solved promptly and efficiently. Big recommend !
Just spoken to the owner and had a full update an reasons supplied. Based on comments and discussion, I am happy to give this man and business 5 stars. now to wait for the Shark to arrive.
I had a hoover it was a Henry hoover and it was broken. I thought I had to buy a new hoover but when I came across these amazing people. When I visited their shop their customer service was amazing 5/... See more
Company replied
Dear Huva Ltd Team, I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has de... See more
Company replied
Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎 Thank you to all of the staff 👍
Happy with my new refurbished vacuum, I purchased from HUVA! Amazing customer service and fast shipping. Definitely recommend them to anyone who’s looking to buy a new vacuum without spending loads
I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen.... See more
Company replied
Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you
Top class vacuums, they help me clean every little bit of mess and the delivery was spot on, would definitely recommend as these vacuums are very very good
Company replied
Unfortunately I didn’t listen to the bad reviews and went ahead and ordered an item 3 x weeks ago. I’m still waiting. After unanswered phone calls. Also being told many times by email that a new deliv... See more
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Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it... See more
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I bought a vacuum from these guys and I was so happy with the condition and fast delivery. I would highly recommend buying from these guys!
My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communic... See more
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The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from... See more
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Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was v... See more
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Extremely disappointed with this company. I placed my order on the 19/01/2026. I have chased and chased to see where my order was, no progress whatsoever. Their customer support is non existent, after... See more
Company replied
Probably best vacuum i had in years, very affordable and customer service is top level. Very deserving of 5 stars.
Company replied
UPDATE (February 11): After almost a month of waiting for a package that was never even shipped, I finally received my refund today. But they did try to remove my Trustpilot review. S... See more
Company replied
AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement... See more
Ordered my vaccum From here and came perfectly Refurbished and like new, great service Thankyou Huva!
Company replied
Company details
Written by the company
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Contact info
89 Jacobs Well Lane, WF1 3PB, Wakefield, United Kingdom
- 01924666151
- Sales@huva.uk
- huva.uk
3.7
Average
150 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 weeks no delivery, no communication
I made an order from Huva, received a confirmation email and after a week no tracking number, nothing arrived. So I sent them an email and they replied saying that my order will be sent out in the next 1-2 days with next day delivery. A week later with no delivery o send another email asking if there’s an issue or any idea of when the delivery will be. No response. I have it a couple of days and pressed for a response or refund, no response. 3 weeks after order made I told them I will be pursuing a refund through my bank. Even then no response. 2 days after I had contacted the bank I received a refund from Huva. No apologies, no explanation for the issue. Terrible service.
21 January 2026
Unprompted review
Reply from Huva
We’re very sorry to hear about your experience and the delay you encountered with your order.
Unfortunately, on rare occasions operational or dispatch issues can occur which may impact delivery timelines. We understand how frustrating this must have been, particularly when you were expecting updates regarding your order.
As noted, the order was refunded in full once the issue was identified. While this situation was resolved via refund, we sincerely apologise that the level of communication you received did not meet the standard we aim to provide our customers.
Customer satisfaction is very important to us and we are continually working to improve our processes to prevent situations like this from occurring in the future.
Kind regards,
Huva Customer Support Team
Easy to find what I needed
Easy to find what I needed. Excellent price with prompt delivery as promised.
2 February 2026
Reply from Huva
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Excellent customer service
Had a problem with a part of the Dyson vacuum I recently purchased. Contacted Huva, they sorted the problem within 24hrs
10 February 2026
Unprompted review
Reply from Huva
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Untrustworthy scam
I had the misfortune of purchasing from this company via ebay. They sent me a "refurbished" vaccum that was a very poor condition faulty used vaccum
After chasing a few times via ebay i was ignored...eventually a man called me (i believe the owner). We had a fantastic conversation where he very kindly promised a new replacement to be sent the following day.
Over a month later it has still not arrived therefore i chased endlessley via email and was ignored..
I eventually managed to speak to a lady via the web chat who promised me it would be sent and claimed an "admin error" was the issue.
She sent me an Evri tracking link but i believe this to be a scam as days down the line Evri still havent been sent the item.
I promised this company i would not leave any bad reviews as they assured me they would resolve however given their dishonest conduct and underhand practices they have left me no other option but to take this action.
Needless to say i will also be progressing via a CCJ small claims court.
Buyers please be aware as this is an untrustworthy business
27 December 2025
Unprompted review
Reply from Huva
We’re sorry to read your review and would like to clarify the situation.
Our records show that the replacement item was dispatched and successfully delivered. We always aim to resolve issues for our customers and in this case a replacement unit was arranged following your conversation with our team.
Occasionally courier tracking can take a short time to update after a label is created, which may have caused some confusion at the time. However, the replacement was sent and completed by the courier.
We take customer concerns seriously and always work to resolve problems where they arise. If you still have any questions regarding your order, please feel free to contact our support team and we will be happy to assist.
Kind regards,
Huva Customer Support Team
I honestly don’t know what possessed me…
UPDATE (February 11):
After almost a month of waiting for a package that was never even shipped, I finally received my refund today.
But they did try to remove my Trustpilot review. So they can act fast when it matters.
I honestly don’t know what possessed me to order from this… thing.
I always read reviews before buying from a company. Always. Except this one time. And of course, this is the result.
Waiting nearly a month for a package in the 21st century is quite the achievement.
Customer service here is basically a myth.
I emailed asking about my order. They replied asking me to confirm my shipping details. I did—immediately. And then… nothing. One full week of absolute silence. Truly world-class ghosting.
How businesses like this are still operating is beyond me. Calling this a “company” feels generous. Calling this “customer service” feels like science fiction.
I’m leaving this review as a warning to others. Learn from my mistake.
Shock. Confusion. Regret.
17 January 2026
Unprompted review
Reply from Huva
We’re sorry to hear about your experience and appreciate you updating your review to confirm that your refund has now been received.
Unfortunately, on rare occasions delays can occur due to order verification or courier processing issues, which can impact dispatch times. We understand how frustrating this must have been and apologise for the inconvenience caused.
We’d also like to clarify that we never attempt to remove reviews simply because they are negative. Reviews are only flagged when they may breach platform guidelines, which is standard practice across many businesses.
Customer satisfaction is very important to us, and while we regret that this order did not meet expectations, we’re glad the refund has now been processed and resolved.
Kind regards,
Huva Customer Support Team
Good communication and parts well worth…
Good communication and parts well worth the money. Well pleased
2 February 2026
Reply from Huva
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Ordered Sunday
Ordered Sunday, tracking said delivery 29th no delivery ,evri had a delay, waited 2 more days nothing phoned on the Monday they said if not received they would send a replacement by DHL on the next day ,2nd order never arrived after trying to call them{issue with their phone line )eventually on web chat they admitted they admitted they hadn't sent it ,customer service zero ,I had contacted onbuy as thats the site I ordered from and they refunded ,so no I wouldn't recommend them based on my experience
4 February 2026
Unprompted review
Reply from Huva
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry for the inconvenience caused.
Your original order was affected by a courier delay, and while a replacement was discussed, we acknowledge that this was not dispatched as it should have been. We fully accept that this fell short of the service we aim to provide.
As soon as the matter was escalated via OnBuy, a full refund was issued, and we apologise for the frustration this situation caused.
We appreciate the feedback, as it helps us improve our processes and communication moving forward.
Kind regards,
Huva Ltd
Ordered a replacement dust cap for my…
Ordered a replacement dust cap for my Shark hoover. Took weeks to arrive, opened the package and the reconditioned item was absolutely stinking. Had to drop it in the bin well wrapped up. Huva are quick to take your money but you never get a response. I emailed asking for a refund, so far, heard nothing. But I will take it further. Very poor
1 February 2026
Unprompted review
Reply from Huva
Hi,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the standard we aim to meet, and we apologise if the item you received was not in acceptable condition. All refurbished parts should be checked before dispatch, and we’re disappointed to hear this was not your experience.
We would like the opportunity to look into this properly and resolve it. Please contact us directly with your order reference so we can review the matter and arrange a suitable resolution, including a refund if appropriate.
Kind regards,
Huva Ltd
Been well over a month since I ordered…
Been well over a month since I ordered my item and it still hasn’t arrived. Shockingly bad service
15 December 2025
Unprompted review
Reply from Huva
Hi Ian,
We’re sorry to hear about your experience and the frustration caused by the delivery time.
Our records and courier confirmation show that this order has now been successfully delivered. We understand the delay was disappointing, and we apologise for the inconvenience this caused.
If there is any outstanding issue with the item itself, we would be more than happy to help. Please contact us at customersupport@huva.uk
Great service.
30 December 2025
Received my item in just over 1 week
Received my item in just over 1 week , ordered shark hoover head , it's in perfect condition
24 January 2026
Unprompted review
Tried to request a return of the item…
Tried to request a return of the item as the quality/cosmetics was not up to the standards. Looked and felt really battered. The email that is shown on the website does not work (bounced back). Tried emailing the other email addresses on the site. No reply. No one answers the phone number on the website also. Really poor customer service. I would avoid if any other people are trying to buy from this site.
5 January 2026
Unprompted review
Reply from Huva
Hi Ivan,
We’re sorry to hear you were disappointed with the item.
We would like to clarify that a return label was provided within the required timeframe so the item could be returned for inspection and resolution. If there has been any difficulty using the label, we’re more than happy to assist.
We also apologise if you experienced delays when trying to contact us. This is not the level of service we aim to provide.
Please contact us at customersupport@huva.uk so we can ensure this is resolved for you as quickly as possible.
Kind regards,
Huva Ltd
Not a great experience
My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communication and updates from Huva are poor, no order updates unless I chased the customer service team. I was repeatedly told my order was being picked up by the courier when it just wasn’t the case. I’ve been promised compensation in the form of a part refund and sadly the customer service team are just ghosting me. The product delivered was satisfactory when it arrived to though it was still greasy and strongly smelled of cleaning fluid. I’d not use this company again.
30 December 2025
Unprompted review
Reply from Huva
Hi,
We’re very sorry to hear about your experience and the disappointment this caused, especially as the item was intended as a gift.
We would like to clarify that this item was placed as a pre-order, with a note at the time of purchase stating that it would be dispatched once back in stock. For pre-order items, we are unable to guarantee a specific dispatch or delivery date until stock arrives.
We completely understand how frustrating the wait and lack of clear updates can be, and we apologise if this was not made clear or was missed at the time of ordering.
We would still like the opportunity to look into the communication and the compensation that was discussed, and ensure this is resolved properly. Please contact us at customersupport@huva.uk so we can assist you.
Kind regards,
Huva Ltd
The order took a while to arrive to…
The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not working they responded immediately, were super helpful and talked through the assembly until it was working perfectly. Would recommend !
15 January 2026
Unprompted review
No response from Customer Service.
The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed customer services directly with my concerns and return request. Still nothing, no response. It's now been 14 days since reciept of the product and it's out of the return period so I'm stuck with something I can't use. Disappointing to say the least :(
29 December 2025
Reply from Huva
Hi,
We’re really sorry to hear about your experience, this is not the level of service we aim to provide.
We want to reassure you that we do not ignore return requests, and we would like to look into this immediately. If you received an “undeliverable” message, it may mean there was an issue with the email address or your message did not reach our system.
The 14-day return period is not intended to prevent genuine customers from resolving issues, especially where contact has been attempted within that timeframe. We are more than happy to resolve this and overlook the timeframe.
Please email us at customersupport@huva.uk
with your order number, or send us a direct message on our online chat
Thank you for bringing this to our attention.
Kind regards,
Huva Ltd
Thanks Huvai…
When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and was offered a big discount which i couldnt refuse.The delivery took7 days as it had to pass tests for reliability but it was worth the wait as now my shark cleaner is back to normal. Thanks Huva.
30 December 2025
Product worked as advertused
Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.
30 December 2025
No contact with regards returning…
No contact with regards returning product
Will cancel through credit card company
29 December 2025
Reply from Huva
Hi,
We’re sorry to hear about your experience and the frustration this has caused.
Please contact us at customersupport@huva.uk so we can review your order and ensure this is resolved properly.
Do not order from this company
Do not order from this company. I ordered on Black Friday and did not receive my order. I had to chase the company multiple times for a refund and only when I threatened with legal action did they take me seriously . Biggest scammers . DO NOT ORDER
28 November 2025
Unprompted review
Reply from Huva
Hi Akz,
We’re sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that your order was not left unresolved, and any refund requests are handled in line with our stated policies and platform procedures.
We take customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. While we understand your frustration, we do not agree with the characterisation of our business.
If you would like to discuss this further or need clarification on any part of your order, we invite you to contact us directly so we can assist.
Kind regards,
Huva
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