Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for… Only downside was instead of the advertised next day delivery it took over 5 days, but that... See more
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Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
89 Jacobs Well Lane, WF1 3PB, Wakefield, United Kingdom
Replied to 90% of negative reviews
Typically replies within 1 month
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Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is Monday 15th December. Didn’t arrive. Emailed again and they responded my item is being dispatched today and will be with me tomorrow. Still not here (22nd December) - Order #22604.
DON’T ORDER FROM THESE

Reply from Huva
Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎
Thank you to all of the staff 👍
Terrible customer services support unable to contact Huva other the by live chat which they do not reply to. I’m still unable to track or have any detail of when my order is expected to be dispatched.

Reply from Huva
Was very happy with the product but didn’t give much info about delivery

Reply from Huva
Purchased via Wowcher 15/11/2025, still hasn't been delivered.29/11/2025
I spoke to customer services last Monday who assured me it would arrive Wednesday, it didn't.
Spoke to customer services Thursday who checked the order number 50618977 they told me it had been dispatched Wednesday and should be with me that day or tomorrow (Friday)
They asked for my email to send me a tracking number, which I gave. The customer service chap told me he was sending me the email as we spoke. He also said he was having problems with their couriers and were in the process of changing couriers, I suspect this was BS.
I received no such email at all, I have had nothing from Huva.
It's now Saturday still nothing - no email, no vacuum cleaner.
I do not want to have anything more to do with this shambles and want an immediate refund
AVOID AVOID AVOID

Reply from Huva
Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was very well used and appears to have been retrieved from a well used hoover that was probably broken beyond repair and working parts sold on. My grumble is I could've bought a used one from Ebay in the same condition for less than I paid for this one.
Very miss leading website. It does work which is why I haven't sent it back but I certainly overpaid for a very used hoover head.

Reply from Huva
So far negative experience. Attempted to make contact with customer services but no response. Life chat dosnt respond after the initial question. Phone just rings and emails are still awaiting response.
Delivery should of been received by 20/11 yet to receive any communication regarding delivery or tracking. No way to request a refund as purchased via wowcher third party.

Reply from Huva
Order hasn't turned up. Nobody responds on the online chat. Nobody replys to emails. Poor customer service.

Reply from Huva
No answer on the phone to any of the three options, even after a very long wait. I was called back & apologised to for the delay. very helpful from then on.
Great experience with Huva!
My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called me within minutes (they instantly knew what the issue was!) and asked me to check one thing while I was on the phone, which confirmed their diagnosis.
Emailed me a label to return the part I’d originally ordered and sent the correct part out at the same time. Within a couple of days, and £10 later, my Shark was fixed and working again
Knowledgeable, helpful staff and 5⭐️ customer service

Reply from Huva
Ordered a hand held Dyson on the 29th October and the website said 2 day delivery time. Not one call from Huva to update me with delays. I’ve had to call every single time and as yet as far as I can see we are no further forward that I was last week when I was informed they didn’t even have the model I wanted. Today, after asking, I have been offered a 10% reduction which I won’t get for another 2-3 days at least. I’ve given two stars purely for the fact I was given a 10% refund after asking, otherwise it would have been a one star. I have to say their after sales service is abysmal.

Reply from Huva
I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen. So, I was given a refund. I asked if I ordered again if it could be sent with a different courier, he said yes that he would send with Royal Mail. So I ordered again 27th October and I'm still waiting for my Shark IZ201UKT replacement.

Reply from Huva

Reply from Huva

Reply from Huva
Got exactly what I wanted. The part was delivered quickly and in good condition and now she who will be obeyed is happy again.

Reply from Huva
Dear Huva Ltd Team,
I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has dealt with me from the onset.
After experiencing significant trouble with a previous counterpart (Wowcher Ltd) from whom I originally purchased the hoover from, I reached out to your team for assistance. From the very first contact, Huva Ltd went above and beyond to help me resolve the issue with Wowcher Ltd. Your communication, empathy, and commitment to customer satisfaction truly stood out.
Your final gesture — sending me a hoover completely free of charge ( yes you have read that correct) — has left me genuinely touched. It’s rare to find a company that demonstrates such generosity and integrity. I cannot recommend Huva Ltd highly enough, not just for your incredible kindness, but for the professionalism and care you showed throughout the entire experience.
The hoover arrived today, perfect working order, smelling beautiful from the moment you turn it on, obviously having inserted a scent boost.
They clearly have pride in their work and ensure all items are sent with care.
Thank you once again for turning what began as a frustrating situation into one that restored my faith in exceptional customer service.
With heartfelt thanks,
Lisa xx

Reply from Huva
Order never arrived. No response to E-mails, and no answers on Live Chat. SCAM.

Reply from Huva
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