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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting that items work like new and save them from purchasing entirely new appliances. Many people highlight the excellent service, describing it as quick, professional, and tailored to their needs, with staff demonstrating great product knowledge and helpfulness. However, some customers experienced issues with delivery services, with orders arriving later than advertised or, in a few cases, not at all. There were also instances where the wrong product was sent, or refurbished items arrived with cosmetic damage or strong odors, leading to dissatisfaction among a minority of people.

What people talk about most

Product

Users describe positive interactions with product. Many customers are satisfied with refurbished items,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping, quick... See more

Quality

People report positive experiences with quality. Many customers are satisfied, noting that items function... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the straightforward,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with orders taking... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for… Only downside was instead of the advertised next day delivery it took over 5 days, but that... See more

Company replied

Rated 4 out of 5 stars

Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.

Rated 5 out of 5 stars

Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... See more

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Rated 5 out of 5 stars

Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... See more

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Rated 1 out of 5 stars

Purchased a refurbished shark lift away hoover via wowcher. It was advertised as including attachments. Ie crevice tool etc. These were not in the box. Contacted huva they apologised and said they wou... See more

Company replied

Rated 5 out of 5 stars

When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and w... See more

Rated 5 out of 5 stars

Apart from the great prices the customer service here is absolutely fantastic. The team was so helpful in answering all my questions and made the whole process really easy. My refurbished hoover arriv... See more

Company replied

Rated 5 out of 5 stars

Absoloutely amazing , I was having trouble with my shark vacuum and I genuinely thought I’d have to fork out and buy a whole new hoover ! These two gents were able to diagnose the issues and resolve... See more

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Rated 5 out of 5 stars

I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 month... See more

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Rated 5 out of 5 stars

Great experience with Huva! My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called... See more

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Rated 1 out of 5 stars

Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is... See more

Company replied

Rated 5 out of 5 stars

Great item, customer service responded really quickly to my query regarding compatibility. Item fits perfectly and does the job. Much cheaper than buying from the brand. It did arrive slightly later t... See more

Rated 5 out of 5 stars

The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not... See more

Rated 5 out of 5 stars

Update: I finally got what I ordered and am happy with my purchase, although my order took so long to be delivered it was actually Evri who were to blame for that as I do state in original post that... See more

Company replied

Rated 5 out of 5 stars

Top lads! Sorted my vacuums out many times with speedy repair and great customer service. They always go a bit further to make the customer happy and their prices are reasonable which is rare in this... See more

Rated 1 out of 5 stars

The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed custome... See more

Company replied

Rated 1 out of 5 stars

Products are classified as fully refurbished. They are not. Ordered a replacement shark vacuum base which came heavily scratched, chips in the rubber seals, dented casings, and a seriously strong to... See more

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Rated 1 out of 5 stars

Tried to purchase a shark accessory. If i could give this company a zero star i would. There customer service is literally non existent. Try and do an online chat nobody responds. I managed to fi... See more

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Rated 5 out of 5 stars

From chatting online about his service and products, He seemed like a young man with lots of knowledge. I definitely recommend this company if you are looking for cleaning equipment ie: Hoovers.

Company replied

Rated 5 out of 5 stars

Delivery of my refurbished Dyson brush head was excellent. Shame I couldn't give excellent on the refurbishment. The brush roller was nearly as worn out as the one I was replacing. After speaking with... See more

Company replied

Rated 5 out of 5 stars

Come finaly ,respond ok hoover,staff Olivia ok ,need pay for delivery more and vat hop Woking long huva is option to fix sometink is not fix for long lasting product brand.tanks

Company replied

Rated 5 out of 5 stars

Brilliant service, quick delivery, very simple to order & arrived on time, just opened it and honestly it’s as described, deserved a 5 star review ! What sold it for me was the 1 year warranty 🥰

Rated 5 out of 5 stars

Honestly, couldn’t be any happier with the service!! I wasn’t sure what was wrong with my hoover and these guys diagnosed the problem and fixed it so quickly! On top of that they added something that... See more

Company replied

Rated 5 out of 5 stars

Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... See more

Company replied

Rated 5 out of 5 stars

Great service, no issues what so ever very professional company. I would recommend them to others if they want smooth service with no hassle.

Company replied

Rated 5 out of 5 stars

I've had my Dyson for almost a decade and never had anything major go wrong with it. Last week, the brush bar suddenly stopped working, and I thought it might have had something lodged, b... See more

Rated 5 out of 5 stars

I bought a shark vacuum for my wife and it did not disappoint. It was on a year warranty And the price was incredible for the quality of the vacuum. Delivery was lightning fast and I highly recommen... See more

Rated 5 out of 5 stars

Excellent customer service. Bought a shark cordless, definitely my go to in the future. Lovely people to deal with, from start to finish. Would highly recommended

Company replied

Rated 5 out of 5 stars

Bought a Vacuum from this company a couple days ago. Arrived better than expected, like new for half the price! Recommended to my friends and family!

Company replied

Rated 5 out of 5 stars

Great customer service, purchased a refurbished Shark and it arrived looking brand new. Had a query before ordering and it was solved promptly and efficiently. Big recommend !

Rated 5 out of 5 stars

Just spoken to the owner and had a full update an reasons supplied. Based on comments and discussion, I am happy to give this man and business 5 stars. now to wait for the Shark to arrive.

Rated 5 out of 5 stars

I had a hoover it was a Henry hoover and it was broken. I thought I had to buy a new hoover but when I came across these amazing people. When I visited their shop their customer service was amazing 5/... See more

Company replied

Rated 5 out of 5 stars

Dear Huva Ltd Team, I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has de... See more

Company replied

Rated 5 out of 5 stars

Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎 Thank you to all of the staff 👍

Rated 5 out of 5 stars

Happy with my new refurbished vacuum, I purchased from HUVA! Amazing customer service and fast shipping. Definitely recommend them to anyone who’s looking to buy a new vacuum without spending loads

Rated 2 out of 5 stars

I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen.... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you

Rated 5 out of 5 stars

Top class vacuums, they help me clean every little bit of mess and the delivery was spot on, would definitely recommend as these vacuums are very very good

Company replied

Rated 1 out of 5 stars

Unfortunately I didn’t listen to the bad reviews and went ahead and ordered an item 3 x weeks ago. I’m still waiting. After unanswered phone calls. Also being told many times by email that a new deliv... See more

Company replied

Rated 1 out of 5 stars

Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it... See more

Company replied

Rated 5 out of 5 stars

I bought a vacuum from these guys and I was so happy with the condition and fast delivery. I would highly recommend buying from these guys!

Rated 2 out of 5 stars

My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communic... See more

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Rated 3 out of 5 stars

The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from... See more

Company replied

Rated 2 out of 5 stars

Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was v... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed with this company. I placed my order on the 19/01/2026. I have chased and chased to see where my order was, no progress whatsoever. Their customer support is non existent, after... See more

Company replied

Rated 5 out of 5 stars

Probably best vacuum i had in years, very affordable and customer service is top level. Very deserving of 5 stars.

Company replied

Rated 1 out of 5 stars

UPDATE (February 11): After almost a month of waiting for a package that was never even shipped, I finally received my refund today. But they did try to remove my Trustpilot review. S... See more

Company replied

Rated 1 out of 5 stars

AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement... See more

Rated 5 out of 5 stars

Ordered my vaccum From here and came perfectly Refurbished and like new, great service Thankyou Huva!

Company replied


Company details

  1. Vacuum Cleaner Store

Written by the company

Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.


Contact info

3.7

Average

TrustScore 3.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a Shark Lift-Away Upright…

Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is Monday 15th December. Didn’t arrive. Emailed again and they responded my item is being dispatched today and will be with me tomorrow. Still not here (22nd December) - Order #22604.

DON’T ORDER FROM THESE

22 December 2025
Unprompted review
Huva logo

Reply from Huva

We are very sorry to read your review and the frustration caused by the delay with your order.

This is certainly not the experience we want any customer to have and we sincerely apologise for the inconvenience caused. While delays can occasionally occur, we understand how frustrating it is when delivery does not arrive within the expected timeframe.

If this matter has not already been resolved, please contact our support team with your order number and we will be happy to look into this for you and assist further.

Kind regards
Huva Customer Support Team

Rated 5 out of 5 stars

Great service .

Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎
Thank you to all of the staff 👍

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer services support…

Terrible customer services support unable to contact Huva other the by live chat which they do not reply to. I’m still unable to track or have any detail of when my order is expected to be dispatched.

17 December 2025
Unprompted review
Huva logo

Reply from Huva

Hi Martin,

Thank you for your review. We’re sorry to hear you felt unhappy with the level of communication.

We can confirm that we spoke with you by phone prior to this review being left, during which the dispatch timeframe was explained. We can also confirm that your order has now been delivered.

During busy periods, response times can be slightly longer than usual, however we do respond to all customer enquiries as quickly as possible.

If you require any further assistance now that your order has arrived, please feel free to contact us directly.

Kind regards,
Huva Team

Rated 5 out of 5 stars

Refurbished shark!

All as hoped - thank you!

4 December 2025
Huva logo

Reply from Huva

Thank you for your review, we’re delighted you were happy with the product. We really appreciate your support and hope it serves you well.

Rated 5 out of 5 stars

Was very happy with the product but…

Was very happy with the product but didn’t give much info about delivery

27 November 2025
Huva logo

Reply from Huva

Thank you for your kind review. We’re glad to hear you were happy with the product, and we appreciate you choosing Huva. Your feedback means a lot to us.

Rated 1 out of 5 stars

Purchased via Wowcher 15/11/2025

Purchased via Wowcher 15/11/2025, still hasn't been delivered.29/11/2025
I spoke to customer services last Monday who assured me it would arrive Wednesday, it didn't.
Spoke to customer services Thursday who checked the order number 50618977 they told me it had been dispatched Wednesday and should be with me that day or tomorrow (Friday)
They asked for my email to send me a tracking number, which I gave. The customer service chap told me he was sending me the email as we spoke. He also said he was having problems with their couriers and were in the process of changing couriers, I suspect this was BS.
I received no such email at all, I have had nothing from Huva.
It's now Saturday still nothing - no email, no vacuum cleaner.
I do not want to have anything more to do with this shambles and want an immediate refund
AVOID AVOID AVOID

15 November 2025
Unprompted review
Huva logo

Reply from Huva

Hi Richard,

We want to clarify the facts to ensure an accurate public record.

Your order was purchased through Wowcher, not directly from Huva. Unfortunately, Wowcher halted all dispatch of items during this period, which was completely out of our control. Because of this, we were unable to fulfil your order directly or provide tracking information ourselves.

We did everything legally and contractually required on our side and promptly provided all relevant information to Wowcher. Any delays, missing emails, or refund requests must be handled directly through Wowcher, as they control dispatch and refund processes for their platform.

We understand this was frustrating, but Huva acted in good faith and fulfilled all obligations within our control. We encourage customers to reach out to Wowcher for resolution of third-party orders.

— The Huva Team

Rated 2 out of 5 stars

Old and used not refurbished!

Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was very well used and appears to have been retrieved from a well used hoover that was probably broken beyond repair and working parts sold on. My grumble is I could've bought a used one from Ebay in the same condition for less than I paid for this one.

Very miss leading website. It does work which is why I haven't sent it back but I certainly overpaid for a very used hoover head.

21 November 2025
Unprompted review
Huva logo

Reply from Huva

Hi,

Thank you for sharing your feedback. We’re sorry to hear that you feel the product did not meet your expectations.

All of our refurbished items are tested for full functionality before being sold, and our goal is to offer products a second life rather than sending them to landfill. We clearly label items as refurbished on our website and provide information on their condition, but we understand that expectations around “refurbished” can vary.

We appreciate your feedback and will continue reviewing how we describe product conditions to ensure clarity for future customers.

Thank you for supporting sustainable practices by choosing a refurbished product.

— The Huva Team

Rated 1 out of 5 stars

So far negative experience

So far negative experience. Attempted to make contact with customer services but no response. Life chat dosnt respond after the initial question. Phone just rings and emails are still awaiting response.

Delivery should of been received by 20/11 yet to receive any communication regarding delivery or tracking. No way to request a refund as purchased via wowcher third party.

20 November 2025
Unprompted review
Huva logo

Reply from Huva

Hi Gemma,

We’re sorry to hear you felt let down, but we do want to make the situation clear for transparency.

Your order was placed through Wowcher, and once we had fulfilled everything required on our side, the remainder of the process, including delivery updates, refund processing, and communication was handled entirely by Wowcher, as per their system and terms.

We explained this during our conversations and did everything we were legally obliged to do from the Huva side. Unfortunately, delays or refund actions initiated through Wowcher are not something we can control directly.

We’re glad to see that Wowcher has since issued you a full refund, and we hope this brings the matter to a fair resolution.

If you ever order from us directly in the future, we’ll be here to help you promptly and ensure everything goes smoothly.

— The Huva Team

Rated 1 out of 5 stars

Order hasn't turned up

Order hasn't turned up. Nobody responds on the online chat. Nobody replys to emails. Poor customer service.

20 November 2025
Unprompted review
Huva logo

Reply from Huva

Hi Lucas,

We’re really sorry to hear you haven’t received your order and struggled to reach us, that’s not the experience we want for our customers. After checking our system, we currently have no record of an order under the name “Lucas Dutton.”

It’s possible the order was placed under a different name, email, or address. Please reach out to us with any additional details so we can locate it and resolve this as quickly as possible.

Our customer support team is available Monday to Friday, 9am–5pm, and we aim to respond as quickly as we can.

We’re always looking to improve and we’re more than happy to help get this sorted for you.

— The Huva Team

Rated 4 out of 5 stars

EVRI, bad delivery service

No answer on the phone to any of the three options, even after a very long wait. I was called back & apologised to for the delay. very helpful from then on.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service - knowledgeable & helpful

Great experience with Huva!

My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called me within minutes (they instantly knew what the issue was!) and asked me to check one thing while I was on the phone, which confirmed their diagnosis.
Emailed me a label to return the part I’d originally ordered and sent the correct part out at the same time. Within a couple of days, and £10 later, my Shark was fixed and working again

Knowledgeable, helpful staff and 5⭐️ customer service

16 November 2025
Unprompted review
Huva logo

Reply from Huva

Hi,

Thank you so much for taking the time to share your experience! We’re thrilled to hear our team could quickly identify the issue and get your Shark vacuum working again.

Providing knowledgeable and helpful support is something we take pride in, and it’s wonderful to know our approach made the process smooth for you. Your feedback means a lot to the entire Huva team!

We look forward to helping you again in the future.

— The Huva Team

Rated 2 out of 5 stars

Entering the third week today without any sign of our Dyson arriving

Ordered a hand held Dyson on the 29th October and the website said 2 day delivery time. Not one call from Huva to update me with delays. I’ve had to call every single time and as yet as far as I can see we are no further forward that I was last week when I was informed they didn’t even have the model I wanted. Today, after asking, I have been offered a 10% reduction which I won’t get for another 2-3 days at least. I’ve given two stars purely for the fact I was given a 10% refund after asking, otherwise it would have been a one star. I have to say their after sales service is abysmal.

29 October 2025
Unprompted review
Huva logo

Reply from Huva

Hi Neil,

Thank you for sharing your feedback. We sincerely apologise for the delays and for the frustration caused by the availability of the Dyson model you ordered.

While our website states standard delivery times, availability can sometimes change due to stock shortages, which unfortunately happened in your case. We understand it was frustrating to have to call multiple times, and we appreciate your patience while we worked to resolve this.

As noted, we issued a 10% refund to acknowledge the inconvenience, and we hope this demonstrates our commitment to resolving issues fairly. We are also reviewing our communication processes to ensure customers are updated more proactively in similar situations.

We genuinely value your feedback and will continue working to improve our service.

— The Huva Team

Rated 2 out of 5 stars

I originally ordered on the 26th…

I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen. So, I was given a refund. I asked if I ordered again if it could be sent with a different courier, he said yes that he would send with Royal Mail. So I ordered again 27th October and I'm still waiting for my Shark IZ201UKT replacement.

27 October 2025
Huva logo

Reply from Huva

Hi Margaret,

Thank you for sharing your experience. We completely understand how frustrating the delays and courier issues must have been.

Unfortunately, your original order was misrouted due to courier challenges, and Fastway was in the process of liquidation at that time, which was entirely out of our control. After reviewing the situation together, we agreed that the best solution was a full refund, which has now been processed.

We apologise for the inconvenience caused by these circumstances. We truly value your feedback and will continue working to improve our courier processes and communication for all future orders.

— The Huva Team

Rated 1 out of 5 stars

Still no reply on faulty part a was…

Still no reply on faulty part a was sent out

27 October 2025
Huva logo

Reply from Huva

Hi Sean,

We’ve been trying to reach you on several occasions by phone to resolve the issue with your part, but unfortunately haven’t been able to make contact.

A replacement was arranged, and we’re still happy to put this right, please contact us directly on 01924 666 151, so we can get this resolved for you as soon as possible.

Kind regards,
The Huva Team

Rated 5 out of 5 stars

Got exactly what I wanted

Got exactly what I wanted. The part was delivered quickly and in good condition and now she who will be obeyed is happy again.

27 October 2025
Huva logo

Reply from Huva

Hi George,
Glad to hear the part arrived safely and even happier to know “she who will be obeyed” is pleased again! Thanks for the laugh and the great review.
– The Huva Ltd Team

Rated 5 out of 5 stars

Great value

Great value, very happy with the product.

27 October 2025
Huva logo

Reply from Huva

Thank you for your review! We’re so pleased to hear you’re happy with your purchase and found it great value. Your feedback means a lot to us.

Kind regards,
The Huva Ltd Team

Rated 5 out of 5 stars

Heartfelt Thanks to the Huva Ltd Team

Dear Huva Ltd Team,

I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has dealt with me from the onset.

After experiencing significant trouble with a previous counterpart (Wowcher Ltd) from whom I originally purchased the hoover from, I reached out to your team for assistance. From the very first contact, Huva Ltd went above and beyond to help me resolve the issue with Wowcher Ltd. Your communication, empathy, and commitment to customer satisfaction truly stood out.

Your final gesture — sending me a hoover completely free of charge ( yes you have read that correct) — has left me genuinely touched. It’s rare to find a company that demonstrates such generosity and integrity. I cannot recommend Huva Ltd highly enough, not just for your incredible kindness, but for the professionalism and care you showed throughout the entire experience.

The hoover arrived today, perfect working order, smelling beautiful from the moment you turn it on, obviously having inserted a scent boost.

They clearly have pride in their work and ensure all items are sent with care.

Thank you once again for turning what began as a frustrating situation into one that restored my faith in exceptional customer service.

With heartfelt thanks,

Lisa xx

25 October 2025
Unprompted review
Huva logo

Reply from Huva

Hi Lisa,

Thank you so much for your wonderful words, your message truly made our day! We’re delighted that we could help turn your experience around and that you’re enjoying your new hoover.

We’ll be sure to pass on your kind feedback to Adam and the rest of the team, they’ll be thrilled to know their efforts made such a positive impact. At Huva Ltd, we take great pride in doing things the right way, and it’s fantastic to hear that our care and attention came through.

Wishing you all the best!

Warm regards,
The Huva Ltd Team

Rated 1 out of 5 stars

Order never arrived

Order never arrived. No response to E-mails, and no answers on Live Chat. SCAM.

24 October 2025
Unprompted review
Huva logo

Reply from Huva

Hi Jonathan,

We’ve thoroughly checked our systems and can confirm that we have not received any emails, live chat messages, or other contact from you. We take customer communication very seriously, and all genuine messages are logged and responded to.

Your order was placed through Wowcher, and as per their process, all payments and refunds are managed directly by Wowcher. We have not received any payment for this order, as it was never fulfilled by us. Because of this, any refund must be requested directly from Wowcher’s customer service.

Please reach out to Wowcher with your voucher or order reference, they will be able to assist you immediately.

To be clear, we are not in possession of your funds and cannot process refunds for orders made via third-party platforms. If you require guidance on how to contact Wowcher, email us at Customersupport@huva.uk and we’ll help direct you to the correct team.

Thank you for the opportunity to clarify this.

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