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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting that items work like new and save them from purchasing entirely new appliances. Many people highlight the excellent service, describing it as quick, professional, and tailored to their needs, with staff demonstrating great product knowledge and helpfulness. However, some customers experienced issues with delivery services, with orders arriving later than advertised or, in a few cases, not at all. There were also instances where the wrong product was sent, or refurbished items arrived with cosmetic damage or strong odors, leading to dissatisfaction among a minority of people.

What people talk about most

Product

Users describe positive interactions with product. Many customers are satisfied with refurbished items,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping, quick... See more

Quality

People report positive experiences with quality. Many customers are satisfied, noting that items function... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the straightforward,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with orders taking... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for… Only downside was instead of the advertised next day delivery it took over 5 days, but that... See more

Company replied

Rated 4 out of 5 stars

Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.

Rated 5 out of 5 stars

Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... See more

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Rated 5 out of 5 stars

Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... See more

Company replied

Rated 1 out of 5 stars

Purchased a refurbished shark lift away hoover via wowcher. It was advertised as including attachments. Ie crevice tool etc. These were not in the box. Contacted huva they apologised and said they wou... See more

Company replied

Rated 5 out of 5 stars

When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and w... See more

Rated 5 out of 5 stars

Apart from the great prices the customer service here is absolutely fantastic. The team was so helpful in answering all my questions and made the whole process really easy. My refurbished hoover arriv... See more

Company replied

Rated 5 out of 5 stars

Absoloutely amazing , I was having trouble with my shark vacuum and I genuinely thought I’d have to fork out and buy a whole new hoover ! These two gents were able to diagnose the issues and resolve... See more

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Rated 5 out of 5 stars

I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 month... See more

Company replied

Rated 5 out of 5 stars

Great experience with Huva! My Shark vacuum cleaner recently stopped working and I ordered a part from Huva. Replacement part didn’t fix the issue so I sent an online query to Huva. They called... See more

Company replied

Rated 1 out of 5 stars

Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is... See more

Company replied

Rated 5 out of 5 stars

Great item, customer service responded really quickly to my query regarding compatibility. Item fits perfectly and does the job. Much cheaper than buying from the brand. It did arrive slightly later t... See more

Rated 5 out of 5 stars

The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not... See more

Rated 5 out of 5 stars

Update: I finally got what I ordered and am happy with my purchase, although my order took so long to be delivered it was actually Evri who were to blame for that as I do state in original post that... See more

Company replied

Rated 5 out of 5 stars

Top lads! Sorted my vacuums out many times with speedy repair and great customer service. They always go a bit further to make the customer happy and their prices are reasonable which is rare in this... See more

Rated 1 out of 5 stars

The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed custome... See more

Company replied

Rated 1 out of 5 stars

Products are classified as fully refurbished. They are not. Ordered a replacement shark vacuum base which came heavily scratched, chips in the rubber seals, dented casings, and a seriously strong to... See more

Company replied

Rated 1 out of 5 stars

Tried to purchase a shark accessory. If i could give this company a zero star i would. There customer service is literally non existent. Try and do an online chat nobody responds. I managed to fi... See more

Company replied

Rated 5 out of 5 stars

From chatting online about his service and products, He seemed like a young man with lots of knowledge. I definitely recommend this company if you are looking for cleaning equipment ie: Hoovers.

Company replied

Rated 5 out of 5 stars

Delivery of my refurbished Dyson brush head was excellent. Shame I couldn't give excellent on the refurbishment. The brush roller was nearly as worn out as the one I was replacing. After speaking with... See more

Company replied

Rated 5 out of 5 stars

Come finaly ,respond ok hoover,staff Olivia ok ,need pay for delivery more and vat hop Woking long huva is option to fix sometink is not fix for long lasting product brand.tanks

Company replied

Rated 5 out of 5 stars

Brilliant service, quick delivery, very simple to order & arrived on time, just opened it and honestly it’s as described, deserved a 5 star review ! What sold it for me was the 1 year warranty 🥰

Rated 5 out of 5 stars

Honestly, couldn’t be any happier with the service!! I wasn’t sure what was wrong with my hoover and these guys diagnosed the problem and fixed it so quickly! On top of that they added something that... See more

Company replied

Rated 5 out of 5 stars

Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... See more

Company replied

Rated 5 out of 5 stars

Great service, no issues what so ever very professional company. I would recommend them to others if they want smooth service with no hassle.

Company replied

Rated 5 out of 5 stars

I've had my Dyson for almost a decade and never had anything major go wrong with it. Last week, the brush bar suddenly stopped working, and I thought it might have had something lodged, b... See more

Rated 5 out of 5 stars

I bought a shark vacuum for my wife and it did not disappoint. It was on a year warranty And the price was incredible for the quality of the vacuum. Delivery was lightning fast and I highly recommen... See more

Rated 5 out of 5 stars

Excellent customer service. Bought a shark cordless, definitely my go to in the future. Lovely people to deal with, from start to finish. Would highly recommended

Company replied

Rated 5 out of 5 stars

Bought a Vacuum from this company a couple days ago. Arrived better than expected, like new for half the price! Recommended to my friends and family!

Company replied

Rated 5 out of 5 stars

Great customer service, purchased a refurbished Shark and it arrived looking brand new. Had a query before ordering and it was solved promptly and efficiently. Big recommend !

Rated 5 out of 5 stars

Just spoken to the owner and had a full update an reasons supplied. Based on comments and discussion, I am happy to give this man and business 5 stars. now to wait for the Shark to arrive.

Rated 5 out of 5 stars

I had a hoover it was a Henry hoover and it was broken. I thought I had to buy a new hoover but when I came across these amazing people. When I visited their shop their customer service was amazing 5/... See more

Company replied

Rated 5 out of 5 stars

Dear Huva Ltd Team, I just wanted to take a moment to express my sincere gratitude for the outstanding service and kindness you’ve shown me. And a special mention to Adam whom, has de... See more

Company replied

Rated 5 out of 5 stars

Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎 Thank you to all of the staff 👍

Rated 5 out of 5 stars

Happy with my new refurbished vacuum, I purchased from HUVA! Amazing customer service and fast shipping. Definitely recommend them to anyone who’s looking to buy a new vacuum without spending loads

Rated 2 out of 5 stars

I originally ordered on the 26th September. My order ended up somewhere in Scotland. I spoke with a sales person who said that he would get Evri to collect and deliver to me but that didn't happen.... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you

Rated 5 out of 5 stars

Top class vacuums, they help me clean every little bit of mess and the delivery was spot on, would definitely recommend as these vacuums are very very good

Company replied

Rated 1 out of 5 stars

Unfortunately I didn’t listen to the bad reviews and went ahead and ordered an item 3 x weeks ago. I’m still waiting. After unanswered phone calls. Also being told many times by email that a new deliv... See more

Company replied

Rated 1 out of 5 stars

Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it... See more

Company replied

Rated 5 out of 5 stars

I bought a vacuum from these guys and I was so happy with the condition and fast delivery. I would highly recommend buying from these guys!

Rated 2 out of 5 stars

My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communic... See more

Company replied

Rated 3 out of 5 stars

The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from... See more

Company replied

Rated 2 out of 5 stars

Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was v... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed with this company. I placed my order on the 19/01/2026. I have chased and chased to see where my order was, no progress whatsoever. Their customer support is non existent, after... See more

Company replied

Rated 5 out of 5 stars

Probably best vacuum i had in years, very affordable and customer service is top level. Very deserving of 5 stars.

Company replied

Rated 1 out of 5 stars

UPDATE (February 11): After almost a month of waiting for a package that was never even shipped, I finally received my refund today. But they did try to remove my Trustpilot review. S... See more

Company replied

Rated 1 out of 5 stars

AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement... See more

Rated 5 out of 5 stars

Ordered my vaccum From here and came perfectly Refurbished and like new, great service Thankyou Huva!

Company replied


Company details

  1. Vacuum Cleaner Store

Written by the company

Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.


Contact info

3.7

Average

TrustScore 3.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an great experience

Had an great experience

5 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Amazing product and great value for…

Amazing product and great value for money

2 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Good service

Good service, very reliable

4 February 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

I Visited Huwa electric Issue

I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 months old and cost £170 (warranty expired), I really didn’t want to replace it if it could be repaired.

When I arrived, I spoke with Uzair who was very polite, calm, and professional. I explained the issue with the Henry Hoover and he said it should take about 10 minutes to check. I came back after about 7 minutes and he had already found the problem, it was a faulty plug.

I really appreciated the honesty and the great product knowledge from the team. It’s refreshing to receive such straightforward and helpful service.

Thanks again highly appreciated and I would definitely recommend these guys.

4 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Great

Great customer service. Would highly recommend

5 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Good stuff sold here will defo come…

Good stuff sold here will defo come again. Wife loved it 👍

2 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Great service

Great service, no issues what so ever very professional company. I would recommend them to others if they want smooth service with no hassle.

3 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Exquisite service

I really cant stress how good the condition is for the price it is at, will always recommend to others 🙌

12 January 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Excellent pricing and really good…

Excellent pricing and really good service I highly recommend this

4 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Good nice food

Good nice vacuums

5 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

It’s really good and worth ur money

It’s really good and worth ur money

5 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Brilliant experience excellent customer…

Brilliant experience excellent customer service speedy service as well, no complaints whatsoever very smooth experience.

5 March 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Very good for price

Very good for price, very good shipping came very fast

6 February 2026
Unprompted review
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 1 out of 5 stars

Purchased a refurbished shark lift away…

Purchased a refurbished shark lift away hoover via wowcher. It was advertised as including attachments. Ie crevice tool etc. These were not in the box. Contacted huva they apologised and said they would post the attachments ASAP. Over a week and not recieved them. Emailed huva no response from them. Appalling customer service. False advertising.

18 February 2026
Unprompted review
Huva logo

Reply from Huva

We’re sorry to hear about your experience and apologise for the inconvenience caused.

When this was brought to our attention, replacement attachments were arranged to be sent out. Delivery times can occasionally vary depending on courier processing, which may have caused the delay you experienced.

We certainly do not intend to mislead customers, and we always work to resolve any issues as quickly as possible when they are reported to us. If there are still any outstanding issues with your order, please contact our support team and we will be happy to assist further.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Had the part I wanted and delivered it…

Had the part I wanted and delivered it on time as promised

27 February 2026
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 1 out of 5 stars

Best to avoid

Unfortunately I didn’t listen to the bad reviews and went ahead and ordered an item 3 x weeks ago. I’m still waiting. After unanswered phone calls. Also being told many times by email that a new delivery has been requested but never sent or arrived it is time to call a halt to this company and I’ve requested a refund 🤞🏻

27 February 2026
Huva logo

Reply from Huva

We’re sorry to hear about your experience and the delay you encountered with your order.

As requested, the matter was resolved with your bank and a full refund was issued. While delays can occasionally occur due to operational or courier-related issues, we understand how frustrating this must have been at the time.

We appreciate your feedback and are continually working to improve our processes and customer communication.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Come finaly ,respond ok hoover,staff…

Come finaly ,respond ok hoover,staff Olivia ok ,need pay for delivery more and vat hop Woking long huva is option to fix sometink is not fix for long lasting product brand.tanks

17 February 2026
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Rated 1 out of 5 stars

Avoid at all costs

Tried to purchase a shark accessory. If i could give this company a zero star i would. There customer service is literally non existent. Try and do an online chat nobody responds. I managed to find a phone number rang for 30 mins solid no answer. Sent an email took them 3 days to respond. There delivery is not what they stipulate online, so totally false advertisement im nearly 2 weeks in from date of purchase and still no delivery. I am now in the process of contacting bank for fraudulent activity. Would not ever use again nor would I recommend to anyone.

4 February 2026
Unprompted review
Huva logo

Reply from Huva

We’re sorry to read your review and the frustration you experienced while waiting for your order.

However, according to our records the item was successfully delivered, and there was ongoing communication between yourself and our team regarding the order. We always aim to respond to customer enquiries as quickly as possible, although response times can occasionally be slightly longer during busy periods.

We certainly do not intend to mislead customers regarding delivery times and always work to resolve any issues where they arise. If you still require any assistance with your order, please feel free to contact our support team and we will be happy to help.

Kind regards,
Huva Customer Support Team

Rated 5 out of 5 stars

Perfect shark …

The shark part i wanted is perfect thank you very much

15 February 2026
Huva logo

Reply from Huva

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

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