Hume Health Reviews 

5,681
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,407 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the positive user experience, finding devices easy to use for tracking health data. Many also highlight excellent customer service, praising quick replacements and effective support. People are often impressed with the technology's accuracy, good battery life, and comfort. However, some people were dissatisfied with product quality and accuracy, noting issues like inaccurate step counting, faulty devices, and inconsistent scale readings. Others found the app interface unclear or experienced crashes, hindering usability. A few reviewers also reported poor customer service, mentioning difficulties with refunds and unhelpful interactions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the Hume band and pod for... See more

User experience

People report positive experiences with user experience, finding the technology great and the app easy to use... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers reporting that items arrived squashed... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick, responsive, and... See more

Application

Customers had ambiguous experiences with the app, with some reviewers finding it amazing for daily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more

Rated 5 out of 5 stars

I'm a technology guy with the fact that the Hume DEXA scan is highly accurate I went all in with the band and scale. I know there are some beta features that are still in development, the others app... See more

Rated 5 out of 5 stars

When I first ordered the Hume Band, I wasn't sure I'd keep it. Due to a health problem, my hands shake now, and dealing with small points, etc., is difficult. I tried it out, and though I could see it... See more

Rated 5 out of 5 stars

TOP NOTCH PRODUCT! EXCELLENT CUSTOMER SERVICE!! The Hume staff are soo easy to deal with and they are VERRRY responsive! When my first Hume 1 band experienced temporary connectivity issues they rep... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 85% of negative reviews

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3.6

All reviews

(5,681)

5,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products

I have both the band and the body scales and find the insights from both really helpful in looking at my day to health and ways to improve.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, excellent product and data. The customer service is responsive and quick to resolve any issues. I had a very pleasant experience with Ellaine.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The product has been a game changer in…

The product has been a game changer in my life. I have adapted better habits because of it. It tends to guide me and my wife to chase our goals. For some reason it challenges you in a way that is productive. We have both band and pod scale. This has been a great purchase and keeps us on track. Highly recommend. It does more than you can imagine. Heart rate, blood pressure, body weight and fat percentage, cardiovascular health…..everything , can’t say enough good things. Also great customer care. When I received my first scale was not working properly. Customer service rep help troubleshooting, but still nothing. Replaced it immediately and no problems whatsoever.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't work accurately

Doesn't work accurately,
Returned and took ages and numerous emails to get a refund !!

4 February 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Niranji,

I'm sorry to hear that your experience with both the product and the refund process did not meet your expectations. I understand how frustrating it must have been to experience issues with the device and then have to wait longer than expected for your refund.

While our team works to troubleshoot reported issues and process refunds as quickly as possible, I regret that this wasn't your experience. Your feedback is valuable, and we'll be sure to share it with the appropriate teams as we continue improving both our products and our customer support experience.

Thank you for sharing your experience with us.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Finally a wearable that actually explains my body, not just counts my steps

At 40, I've tried every tracker out there and always gave up after a few weeks — too much data, no real meaning. The Hume Band + Pod is different. It doesn't just throw numbers at me, it tells me why I'm tired or why my sleep's been off, and actually nudges me to rest or push harder based on how my body's really doing. The Pod's body composition scan was eye-opening too. Comfortable to wear, dead simple to use, and for the first time I feel like I actually understand my own health instead of just guessing. Worth it. 🙌

28 July 2026
Unprompted review
Rated 4 out of 5 stars

Hume band and pod combo

Other than a couple of glitches in data recording both the band and the pod have made it very easy to understand my current health and provide the platform to manage my efforts to improve inside the boundaries of my recovery.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a flaw on my new band

I had a flaw on my new band. I emailed customer service and with in a day got back a response from Andrew. He was very responsive and helpful. Said they would send my a new band in 24 to 48 hours. It’s been less than a week and I just received my new band. Great service! Thank you!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I have the Hume scale and Hume band…

I have the Hume scale and Hume band 2.0. I love both. I get great insight into my well-being. I’ve been using the scale for about 8 months and the band for about 1 month. I really like the sleep tracker as well as the HRV. So far so good. I would highly recommend.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible app swing from ban to good…

Terrible app swing from ban to good every week including no changes to diet or exercise

4 September 2025
Unprompted review
Hume Health logo

Reply from Hume Health

Hi,

Thank you for your your review.

I'm sorry to hear that your experience with the app has been frustrating.

We understand how confusing it can be when your health insights fluctuate despite maintaining a consistent diet and exercise routine.

Many of the metrics in the Hume app are influenced by a combination of factors beyond diet and exercise, such as sleep quality, recovery, stress, hydration, and other physiological changes. We'd be happy to take a closer look at your data to better understand what may be contributing to the changes you're seeing.

Our Support team is always happy to review customer data, and if you can provide screenshots along with the email address associated with your Hume account, it helps us investigate your case more thoroughly. If you haven't already been in touch with us, please send us an email at support@myhumehealth.com, and our team will be glad to assist you.

We appreciate your feedback and hope to have the opportunity to better understand your experience.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I feel like a valued customer

I love my band and scale. i was making great progress when I lost my band. Carmi helped me with replacing my band so I can continue with my journey to improved health and wellness.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had the band for about a month

I’ve had the band for about a month, I just got the scale last week. I appreciate the feedback and accountability that having both products has given me. I’m making better health decisions these days, and I’m looking forward to seeing my progress and improvement in the next few months. My goal is to be in better shape by my next birthday. It wasn’t a cheap endeavor, but the impact on my health is worth it.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

The way customer service should work!

The customer service representative, Lois, responded to me with a wonderfully comprehensive set of answers that addressed all my concerns calmly and to my great satisfaction. Many other tech oriented companies could learn a lesson or two from Lois. Take the customer seriously and courteously and you have a customer who will happily recommend your company to friends.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

The sleep readings are a joke

The sleep readings are a joke, always wrong , now measured it while wearing other sleep monitors, each other device reads more accurate sleep patterns, If I sleep for at least 8hrs it says about 1.50mins, where the other devices, for example Fitbit and my Garmin reads the sleep period. I Stopped wearing it for a period of time, because the sleep readings affects the rest of the readings , reinstalled the app and did a reset, still not reading anywhere near my sleeping periods very disappointed

23 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Danska,

I'm sorry to hear that your experience with the Hume Band's sleep tracking hasn't met your expectations.

I understand how frustrating it can be when the recorded sleep data doesn't align with your actual sleep and impacts the rest of your health insights.

We'd love the opportunity to take a closer look at your data and better understand what may be causing this issue. Please email us at support@myhumehealth.com and include the email address associated with your Hume account, along with any relevant screenshots showing your sleep data and the behavior you've observed. This information will help our Support team investigate your case in detail and provide the most appropriate resolution.

Thank you for bringing this to our attention. We appreciate the opportunity to review your case and support you further.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Overall the experience has been great

Overall the experience has been great. Aside from some connectivity issues at times during workouts, everything works flawlessly on both the band and the pod. Having the information on the how my body is doing and reacting to the health changes I have been making is a true gift. Paired with bloodwork labs, the Hume products are a great asset that will make a difference on your approach to longevity.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Faulty pod and no refund.

Purchased human band and pod both received both but pod was faulty (will not perform scan), spent over a week going back and forth we've suggestions to reset reputing up download new app download upgrade none of these worked. Band is useless without the pod as you get limited data feed back, so ask for refund it has been two months now and no one has issued a refund. With the hume band I tried to follow its suggestions of exercising and getting heart rate up but it's hard to judge when you not able to have a readout on the band of what your heart rate is. Have requested refund for faulty product 5 times now and all I get back is that it is being processed.

30 May 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Jeff,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear about the frustration you've experienced with your Hume Band and Hume Pod. I understand how disappointing this must have been, especially after the troubleshooting steps did not resolve the issue.

After reviewing your case, I can see that our Support team has been in contact with you throughout the process and worked with you on your request. I can also confirm that your refund has been processed successfully.

While I'm sorry that your experience did not meet your expectations, I sincerely hope that completing your refund has helped improve your overall experience with our support. We appreciate your patience throughout the process and thank you for giving us the opportunity to assist you.

Best regards,
Hannah
Customer Success Manager

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