Hume Health Reviews 

5,650
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,344 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the technology, finding products accurate and providing useful health insights, while generally enjoying the easy-to-use and informative app for health goals. A significant number also praise customer service for being stellar, quick to respond, and efficient in replacing faulty items. Conversely, a small portion of people felt dissatisfied with product quality, reporting issues with inaccurate step and sleep tracking, and devices not working as intended. Some reviewers were not happy with customer service, citing difficulties in obtaining refunds or unhelpful responses, and others found the app unclear or noted unexpected subscription requirements.

What people talk about most

Product

People report ambiguous experiences with the product, with many expressing satisfaction with the Hume band... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the band and pod easy to use and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the accuracy of the Hume... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Application

Clients share ambiguous opinions on the app, with some reviewers finding it to be a poor product that never... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more

Rated 4 out of 5 stars

The hume band I received developed a fault after a few days (hence 4 stars) but the customer support was excellent and quick. A new band sent out after completing some troubleshooting steps.

Rated 5 out of 5 stars

Tracks useful information. Don’t know how accurate but correlated with other similar but more bulky units. Tracks all info hourly. Bp readings are useful. Reminds me to drink if dehydrated. Can wear r... See more

Rated 5 out of 5 stars

This Hume Health Band is amazing and really accurate…!!! I use everyday and like how it keeps record and recommendations on the next day what needs improvement…!!! I also bought one for the wife and... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(5,650)

5,562 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have the Hume scale and Hume band…

I have the Hume scale and Hume band 2.0. I love both. I get great insight into my well-being. I’ve been using the scale for about 8 months and the band for about 1 month. I really like the sleep tracker as well as the HRV. So far so good. I would highly recommend.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible app swing from ban to good…

Terrible app swing from ban to good every week including no changes to diet or exercise

4 September 2025
Unprompted review
Hume Health logo

Reply from Hume Health

Hi,

Thank you for your your review.

I'm sorry to hear that your experience with the app has been frustrating.

We understand how confusing it can be when your health insights fluctuate despite maintaining a consistent diet and exercise routine.

Many of the metrics in the Hume app are influenced by a combination of factors beyond diet and exercise, such as sleep quality, recovery, stress, hydration, and other physiological changes. We'd be happy to take a closer look at your data to better understand what may be contributing to the changes you're seeing.

Our Support team is always happy to review customer data, and if you can provide screenshots along with the email address associated with your Hume account, it helps us investigate your case more thoroughly. If you haven't already been in touch with us, please send us an email at support@myhumehealth.com, and our team will be glad to assist you.

We appreciate your feedback and hope to have the opportunity to better understand your experience.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I feel like a valued customer

I love my band and scale. i was making great progress when I lost my band. Carmi helped me with replacing my band so I can continue with my journey to improved health and wellness.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had the band for about a month

I’ve had the band for about a month, I just got the scale last week. I appreciate the feedback and accountability that having both products has given me. I’m making better health decisions these days, and I’m looking forward to seeing my progress and improvement in the next few months. My goal is to be in better shape by my next birthday. It wasn’t a cheap endeavor, but the impact on my health is worth it.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

The way customer service should work!

The customer service representative, Lois, responded to me with a wonderfully comprehensive set of answers that addressed all my concerns calmly and to my great satisfaction. Many other tech oriented companies could learn a lesson or two from Lois. Take the customer seriously and courteously and you have a customer who will happily recommend your company to friends.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

The sleep readings are a joke

The sleep readings are a joke, always wrong , now measured it while wearing other sleep monitors, each other device reads more accurate sleep patterns, If I sleep for at least 8hrs it says about 1.50mins, where the other devices, for example Fitbit and my Garmin reads the sleep period. I Stopped wearing it for a period of time, because the sleep readings affects the rest of the readings , reinstalled the app and did a reset, still not reading anywhere near my sleeping periods very disappointed

23 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Danska,

I'm sorry to hear that your experience with the Hume Band's sleep tracking hasn't met your expectations.

I understand how frustrating it can be when the recorded sleep data doesn't align with your actual sleep and impacts the rest of your health insights.

We'd love the opportunity to take a closer look at your data and better understand what may be causing this issue. Please email us at support@myhumehealth.com and include the email address associated with your Hume account, along with any relevant screenshots showing your sleep data and the behavior you've observed. This information will help our Support team investigate your case in detail and provide the most appropriate resolution.

Thank you for bringing this to our attention. We appreciate the opportunity to review your case and support you further.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Overall the experience has been great

Overall the experience has been great. Aside from some connectivity issues at times during workouts, everything works flawlessly on both the band and the pod. Having the information on the how my body is doing and reacting to the health changes I have been making is a true gift. Paired with bloodwork labs, the Hume products are a great asset that will make a difference on your approach to longevity.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Faulty pod and no refund.

Purchased human band and pod both received both but pod was faulty (will not perform scan), spent over a week going back and forth we've suggestions to reset reputing up download new app download upgrade none of these worked. Band is useless without the pod as you get limited data feed back, so ask for refund it has been two months now and no one has issued a refund. With the hume band I tried to follow its suggestions of exercising and getting heart rate up but it's hard to judge when you not able to have a readout on the band of what your heart rate is. Have requested refund for faulty product 5 times now and all I get back is that it is being processed.

30 May 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Jeff,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear about the frustration you've experienced with your Hume Band and Hume Pod. I understand how disappointing this must have been, especially after the troubleshooting steps did not resolve the issue.

After reviewing your case, I can see that our Support team has been in contact with you throughout the process and worked with you on your request. I can also confirm that your refund has been processed successfully.

While I'm sorry that your experience did not meet your expectations, I sincerely hope that completing your refund has helped improve your overall experience with our support. We appreciate your patience throughout the process and thank you for giving us the opportunity to assist you.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

The band plays on

The band and pod provide a very complete view of yourself. It’s not cumbersome which is my most favorite aspect of the band. Wish they would come out with many varieties to juice it up. But, no matter what, this is the way to understand most major aspects of your health and how to improve upon it. Well done Hume!

26 July 2026
Unprompted review
Rated 1 out of 5 stars

JUNK DON"T BUY!!!

UPDATE 07/29/2026 after HUME response. LIES. Noone has reached out AT ALL. No spam folder, nothing..VACANT. nothing. POOR SERVICE. No plastic piece on charger.
There has NBEEN ZERO communication, except THIS reply since I received the faulty product. I had to dispute with American Express as I got ZERO from HUME. JUNK STILL HOLDS. Should be negative stars after their false claim of reaching out.

Placed order#1373981, item arrived, charged overnight with included charger and will not turn on. Contacted "CUSTOMER SERVICE" multiple times, NO ANSWER, completely ignored. Disputed charge with AMEX. JUNK. DO NOT BUY!!!!

4 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Noreen,

Thank you for your feedback.

I'm truly sorry to hear about the experience you've had with your Hume Band.

After reviewing your case, I can see that our Support team responded within our service level timeframe and provided troubleshooting steps to help resolve the charging issue. One of the key steps was to ensure that the protective sensor stickers on the back of the band were removed prior to charging, as these can prevent the device from charging properly if left in place.

I also understand that you've raised a case. I can see that our Billing team has since been in contact with you regarding your case and will continue working with you through your existing support thread to reach the appropriate resolution.

We appreciate your patience and the opportunity to resolve this for you.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Ellaine was super helpful

Ellaine was super helpful! I was so disappointed that my scale wasn’t working as I had hoped and anticipated they would tell me there was nothing they could do about it, but no! They replaced my scale right away to make it right. Thank you!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great sleep tracker and so much more

I bought the band as a sleep tracker but it is so much more. It definitely shows the improvement in sleep quality when I use my CPAP. I also bought the Pod and was able to buy both the pod and band for about the same price as another wearable sensor alone. The pod identified that I was dehydrated, which my recent urinalysis showed, too. Doing daily measurements on my pod motivated me to increase my water intake to a proper level. I love the body fat composition and biological age measures. I am very happy with the features I have learned so far, and the devices have many more features that I am still learning.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Just horrible

Just horrible. The Band 2 uses AI and completely makes up results. I opened up several report tickets with them and never received a resolution. And now they're trying to weasel out of a refund. They suck!!

26 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Kevin,

I'm truly sorry to hear about your experience and that we haven't met your expectations.

I understand how frustrating it must be to feel that your concerns weren't fully addressed, especially after taking the time to submit multiple support requests. This is certainly not the level of service we strive to provide.

I'd appreciate the opportunity to personally review your case and understand what has transpired. Please reopen your existing support ticket and address your email to me. I'll review the history of your case, including your reported concerns and refund request, and work with our team to ensure you're provided with the appropriate support and resolution.

Thank you for giving us the opportunity to look into this further.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Love the info I’m receiving

I’ve had the scale for a good while, just received the band 2.0 a few weeks ago. I love all the info I’m receiving & hope to learn more about how to use the info to improve my health.

26 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look