The whole customer journey of selecting products, the VIP package was seamless and smooth. The products on offers are amazing. I got an amazing shampoo and a phenomenal beard wash.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found these guys through Instagram...and boy am I happy I did.As a self-confessed scent junkie, their range of niche fragrances is intriguing and affordable and gives the big boys a run for their mo... See more
Company replied
Great to discover a place that has such a good selection of products. I ordered three items and very pleased with all of them. Only shame, which cannot be avoided, was all three items delivered separa... See more
Company replied
Very prompt service. Excellent customer care when queried a missing freed gift. I got an email back the same day and free gift arrived within the week. Kind, honest and friendly service so sadly... See more
Company replied
Company details
Written by the company
Humanery.com and it's marketplace is now closed and no longer accepting new orders.
Contact info
5 Merchant Square, W2 1AY, London, United Kingdom
- 020 4525 6840
- helpme@humanery.com
- humanery.com
4.6
Excellent
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5⭐️ Experience!
Absolutely amazing company there was an issue where I had somehow ended up with a two week subscription I wasn’t even aware as I believed it was a news letter. They called me out of the blue to see if this was correct I explained what I had done and that the subscription wasn’t correct, the person calling seemed very concerned with my situation and said she would speak to her manager to see if they could sort the problem out and that she would call me back later on.A few hours later I received the call She told me that her manager had said they would still be able to send me the item and cancel the subscription after I thanked her for all her help. Now if this is not customer service I don’t know what is, This costly issue for me was resolved in less than a working day and I did absolute nothing to resolve it. AAA* company, delivery and packaging⭐️⭐️⭐️⭐️⭐️
6 October 2022
Reply from Humanery
Thank you for your kind review! We really appreciate your kind words and this motivates to do even better for all our customers. Looking forward to having you back at Humanery.com soon.
Reply from Humanery
Thanks so much for your positive feedback! We are so glad you had a great experience and we look forward to welcoming you back to Humanery.com again soon.
Great shopping experience
Smooth shopping experience. No friction, easy to browse and buy. Great communication.
6 October 2022
Reply from Humanery
Thank you for sharing your review, Eric! We look forward to welcoming you back to Humanery.com again soon. Very best wishes, Team Humanery
The Humanery is the business
Buying from The Humanery was such an easy experience. Definitely my go to for all my grooming needs now
8 September 2022
Reply from Humanery
Thank you for sharing your feedback! We're so glad you had an easy experience and we cant wait to welcome you back at Humanery.com.
Lovely customer service there to help…
Lovely customer service there to help and support you. Yet to receive my item purchased and will give updates on the process
22 September 2022
Reply from Humanery
Thank you for sharing your experience and we cant wait to see you again at Humanery.com
I recentlyMENS PRODUCTS purchased
ITEM, “LIFE JACKET” DAILY PROTECTION MOISTURISER, JUST THE SAME EFFECT, VERY DISAPPOINTED, WOULD NOT RECOMMEND THESE PRODUCTS.
5 September 2022
Reply from Humanery
Hello, We're very sorry you had a poor experience with the products you purchased. We have tried to reach out to you to offer a replacement but have been unable to connect. Would you please email us at helpme@humanery.com so that we can help you get a replacement and remedy this experience? Customer satisfaction is of utmost priority for us and we would really appreciate the opportunity to make this right. Kind regards, Team Humanery
Love the toner I bought
Love the toner I bought. Quick and easy service.
7 September 2022
Unprompted review
Reply from Humanery
Thanks for your positive review and it's fantastic that you love the toner you purchased We really appreciate you taking the time to do this. Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Excellent customer service with very…
Excellent customer service with very helpful staff. A great range of men's grooming products all on one site. I will definitely order again.
7 September 2022
Reply from Humanery
Thanks for your positive review of our service and team. We really pride ourselves on giving customers excellent service and we appreciate you taking the time to do this. Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Best service I’ve ever had
Really happy with costumer service.
Highly recommend them products they sale as always highlights quality you can have.
7 September 2022
Unprompted review
Reply from Humanery
Thanks for your positive review of our service and products. We appreciate you taking the time to do this. Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Excellent as usual
5 September 2022
Reply from Humanery
Thanks for your positive review! We really appreciate you taking the time. Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Very professional service from ordering…
Very professional service from ordering to fast delivery.
Really looking forward to my new home fragrance.
1 September 2022
Reply from Humanery
Thanks for your positive review! Hopefully, we'll see you back at Humanery.com again soon! Best wishes.
Fantastic customer service :)
18 July 2022
Reply from Humanery
Thank you for your positive review! We are grateful to be a part of your self-care journey and hope to see you back at Humanery.com soon.
Reply from Humanery
Thanks for your feedback! We hope to see you again at Humanery.com!
could feel it working from the moment i…
could feel it working from the moment i started using it, bottle looks slick and smells great
21 August 2022
Reply from Humanery
Thanks for your positive review! Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Great website dedicated to men
Great website dedicated to men. Really good to find a site with top class products all in one place with quick delivery and great customer service. Be mindful that they have many brands in stock - this wasn't obvious to me at first glance. Brilliant range of products - check out Patricks.
20 August 2022
Unprompted review
Reply from Humanery
Thanks for your positive review! Patricks is a phenomenal brand indeed and we have HUNDREDS of other high-performance and premium men's grooming brands for you to choose from. Hopefully we'll see you back at Humanery.com again soon! Best wishes.
Perfect for thick long hair.
Perfect for thick long hair..
keeps hair tangle free and nourished..!
Coming back for sure 👍
6 August 2022
So happy with the Humanery experience
So happy with the Humanery experience.
Premium products, fast delivery.
Definitely coming back.
3 August 2022
Unprompted review
Reply from Humanery
Thank you for your kind, review! We really appreciate it and hope to see you back soon at Humanery.com!
Reply from Humanery
Thanks for your positive feedback! We are so glad you had an excellent experience and we look forward to welcoming you back to Humanery.com again soon.
Great service
27 July 2022
Reply from Humanery
Huge thanks for your positive review! We are grateful to be a part of your self-care journey and hope to see you back at Humanery.com soon.
Reply from Humanery
Huge thanks for your positive review! We are grateful to be a part of your self-care journey and hope to see you back at Humanery.com soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.