Perlago.com Reviews 217

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

only negative thing I could say the mentioning of acknowledging the order and if it has been processed could be made more clearer I..e an email from perlago.com. other than that fantastic service, qui... See more

Company replied

Rated 5 out of 5 stars

I was a little uncertain when first ordering as there are so many fake online companies out there. I am completely at ease now as my order came next day as free post, the item was an incredible price... See more

Company replied

Rated 5 out of 5 stars

I was looking for a particular perfume for my daughter and decided to google! Perlago came up as the cheapest... I hadn't heard of them before and was a little dubious, however, I checked their revie... See more

Company replied

Rated 5 out of 5 stars

I ordered Calvin Klein Euphoria 30ml for £18, I figured it was worth a try at that price, it arrived within 3 days correct perfume, I am so pleased well worth purchasing from them. I would highly r... See more

Company replied

Company details

  1. Perfume Store

Information provided by various external sources

Perlago.com is dedicated to bringing you the best quality at the best possible price. In our shop you find a wide range of fragrances and other beauty products that all come either from the producers or from Europe's biggest distributors. You get them at the prices you see because we try to procure and stock supplies as intelligently as humanly possible, and not because we're happy to compromise when it comes to quality. And if ever there should be a problem with one of your orders, we're happy to take it back for 30 days after you get it - no questions asked.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gucci Guilty Gift Set

Great Service, Item as described. Great price! Very pleased, will shop again :)

14 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the feedback! Great to hear you'll be back!

Rated 5 out of 5 stars

Excellent

Excellent price, so much cheaper than high street prices which are a rip off! Will definitely use over and over again!

14 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Sarah for the review and the five stars!

Rated 2 out of 5 stars

DISAPPOINTING

ITEM ORDERED ALMOST TWO WEEKS BEFORE IT WAS REQUIRED BUT IT FAILED TO ARRIVE IN TIME

12 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Once we’ve sent off an order, it’s in Royal Mail's responsibility, who insist on a 15-business-day waiting period before they investigate a lost shipment. Before that, they won’t move.

As we understand the item did arrive more than 2 weeks late, but was no longer needed at the time. Right now we're happy to refund you if the order gets sent back to us. We will also be able to provide you with a prepaid label if you request this through info@perlago.com.

We apologise for any inconvenience caused by this and we will do everything to make sure you're happy with our service.

Best regards,
Perlago Ltd.

Rated 2 out of 5 stars

Looks good but a dead loss

Range and prices good..Better to pay extra for tracked delivery or courier.Waited for long time after despatch by Rpyal Mail..nothing happened then eventually OUT OF STOCK..thanks.Refund on way.Waste of time...taking on phone they sound like electronically digitised voices very strage outfit...Buy somewhere else and do yourself a favour!

8 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

We're very sorry that the order didn't work out as expected. We're in the process of switching suppliers and doing our best to iron out the problems.

Of course you'll get a full refund. Please call us on 0800 078 9517 if there are any other issues we need to address.

Best regards,

Perlago Ltd.

Rated 5 out of 5 stars

Superb!

Fast delivery. Great prices wouldn't hesitate to use again.

7 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Elizabeth for the great review and the five stars :)

Rated 5 out of 5 stars

Great items, service and prices

if you doubt them because of the new prices, i can tell you they are selling genuine products. I will definitely come back

3 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Marzena for the nice feedback. We're very glad to hear you'll be back!

Rated 5 out of 5 stars

excelent value for money

I saved £36.00 on my bottle of perfume compared with the price at boots

2 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks for the feedback and the five stars!

Rated 4 out of 5 stars

Would use Perlago again.

Would use Perlago again, product prices are very keen and delivery was very quick. The only problem was the box was slightly damaged but this probably happened in transit.

2 September 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the review and the good score. If there are any issues you'd like to let us know about, please don't hesitate to get in touch on 0800 078 9517.

Rated 5 out of 5 stars

wife birthday present

Arrived within stated delivery, great price , my wife over the moon & saved nearly 1/2 the price on the high street . Will be using site more often and highly recommend to my family and friends . Thank you

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Hi William - fantastic to hear that everything went so well, and we're delighted that you'd recommend us. Thank you very much!

Rated 5 out of 5 stars

Great value.

I bought Versace Bright Crystal. Lovely fragrance. Fast delivery and nearly half the price than high street shops.

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you Julie for the feedback and the five stars!

Rated 5 out of 5 stars

great service trustworthy and best of all incredibly cheap!

only negative thing I could say the mentioning of acknowledging the order and if it has been processed could be made more clearer I..e an email from perlago.com. other than that fantastic service, quick delivery, great product

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks for the review. We'll forward your observation to the technical department and see if we can get it fixed!

Rated 5 out of 5 stars

Perfect Perlago service!

Excellent service.Received perfume within 2 days of order. Thank you,and Iwoud not hesitate to recommend to others

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the great review and the five stars!

Rated 5 out of 5 stars

A bargain

I bought Woman by Hugo Boss for my daughter in law,and as it is now discontinued I was delighted to find it at a bargain price.Along with fast delivery I was very pleased with my purchase.

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

We're very happy that everything worked out so well. Thank you very much for the review and the good score.

Rated 5 out of 5 stars

Top Site

Excellent price, excellent delivery. Can't complain at all.

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you Jodie for the top score and the great feedback!

Rated 5 out of 5 stars

excellent service.

Excellent service ! Would definately recommend.

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the review and the five stars - nice to hear you'd recommend us!

Rated 5 out of 5 stars

Excellent price and excellent service

The price was the cheapest I have ever paid for this perfume and it arrived very quickly - I will use them again ....great service

31 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks for the five stars and the great feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look