The whole customer journey of selecting products, the VIP package was seamless and smooth. The products on offers are amazing. I got an amazing shampoo and a phenomenal beard wash.
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I found these guys through Instagram...and boy am I happy I did.As a self-confessed scent junkie, their range of niche fragrances is intriguing and affordable and gives the big boys a run for their mo... See more
Company replied
Great to discover a place that has such a good selection of products. I ordered three items and very pleased with all of them. Only shame, which cannot be avoided, was all three items delivered separa... See more
Company replied
Very prompt service. Excellent customer care when queried a missing freed gift. I got an email back the same day and free gift arrived within the week. Kind, honest and friendly service so sadly... See more
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Company details
Written by the company
Humanery.com and it's marketplace is now closed and no longer accepting new orders.
Contact info
5 Merchant Square, W2 1AY, London, United Kingdom
- 020 4525 6840
- helpme@humanery.com
- humanery.com
4.6
Excellent
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick delivery with frequent updates
Great experience - I was kept up to date on the status of my package and delivery at all times! Products arrived in perfect condition and wrapped very well. Would definitely recommend this site!
17 December 2021
Unprompted review
Reply from Humanery
Thanks so much for your review, Jacqueline! We hope you'll come back to shop with Humanery again. Best wishes, Team Humanery.
Reply from Humanery
Thanks for your kind review, Kristian. We hope you enjoy the products you purchased at Humanery and we look forward to having you shop with us again. Best wishes for the holidays, Team Humanery.
Can’t recommend this website enough
Can’t recommend this website enough - not only is it providing a solution to an age old problem, it does so with perfect execution. An excellent website with thoughtfully curated products leaves minimal work for the customer to do! Love!!!
13 December 2021
Unprompted review
Reply from Humanery
Thanks for your kind review, Anandita! We hope to see you shop at Humanery again soon. Best, Team Humanery.
I can’t recommend Humanery enough
I can’t recommend Humanery enough! Great website with on point descriptions of the product. Both my products were shipped to me super quick and the packaging was lovely. Thanks for the extra gift too! Looking forward to future purchases 🙂
3 December 2021
Unprompted review
Reply from Humanery
Thank you for your kind review, Abhinav! We look forward to having you shop with Humanery again soon. If you loved your purchase you can even subscribe and save to get the same products again. Cheers, Team Humanery :)
Reply from Humanery
Thank you for your kind review! We're so delighted we were able to help and look forward to welcoming you back to Humanery again soon. Best wishes, Team Humanery.
Excellent!
Excellent service and fantastic products! Will recommend humanery to all friends and family.
18 November 2021
Unprompted review
Reply from Humanery
Thanks so much for your kind review! We look forward to welcoming you back to shop with us soon. Best wishes, Team Humanery.
A great selection of products to choose…
A great selection of products to choose from, they had exactly what I was after. Fast and efficient fulfilment too!
12 November 2021
Unprompted review
Reply from Humanery
Thank you for your review! We look forward to welcoming you back to Humanery soon. Best wishes, Team Humanery.
Reply from Humanery
Thank you for your kind review! We look forward to welcoming you back to Humanery again soon. Best wishes, Team Humanery.
The package arrived in perfect…
The package arrived in perfect condition. Thank you. I recommend and I will definitely make new purchases
10 November 2021
Reply from Humanery
Thanks so much for your kind review, Daisy. We're so delighted you had a great experience and look forward to welcoming you back to Humanery again soon! Best wishes, Team Humanery
Great service and prompt delivery
Great service and prompt delivery, the complimentary face balm was an added bonus.
7 November 2021
Reply from Humanery
Thanks for your kind review, William. We're delighted you enjoyed your free gift and hope you'll come back to shop with us again soon. The products you see on Humanery also make for amazing Christmas / birthday gifts! Best wishes, Team Humanery.
Great Service
Great company that I had never heard of prior to my order, but will definitely be using again.
1 November 2021
Reply from Humanery
Thank for your kind words, Sam. We're so delighted you're now a member of the Humanery community and look forward to welcoming you back again soon.
Terrific customer service…
I ordered a bottle of shampoo that had been damaged during delivery when it arrived. After informing the company by email, a customer service team immediately helped out to fix the issue and Humanery even sent a hand written card with the replacement.
27 October 2021
Unprompted review
Reply from Humanery
Thanks for such a kind review, Jonathan. We hope you'll come back and shop with us again soon! We're so proud to have you in our community and appreciate your support in building Humanery into the destination for men that serves all their beauty, grooming and self-care product needs!
I originally bought AESOP shampoo from…
I originally bought AESOP shampoo from Humanery, unfortunately they didn't have any stock as AESOP were closing down the line of haircare products I was buying from. Their amazing customer service team got in touch with me within 24hrs of my purchase to inform me of the situation and came immediately with the offer of a full refund or a part-refund and multiple alternative options to choose from as well as a discount code for my next purchase. The only reason I haven't given five stars is because I believe they could improve their stock management services. They can use an ERP (Enterprise Resource Planning) system like Oracle NetSuite to help manage this process. It will not only help their business pipeline efficiency but also lead to higher customer satisfaction. Again, I have to say their customer services are second to none, you don't often find this level of care about customer satisfaction from larger boutiques and retailers, so it's refreshing to see.
22 October 2021
Reply from Humanery
We really appreciate your feedback, Jonathan. We're so delighted you liked our service and look forward to welcoming you back to shop with us in the near future.
Great Website, amazing products.
I've had my first order recently. It was quick delivery, very happy with the product. Good to see websites focusing on these product lines.
18 October 2021
Unprompted review
Reply from Humanery
Thank you, Cem! We're so thankful for your generous review. Looking forward to welcoming you back to shop with us in the near future!
Super seamless
Super seamless! A few clicks and it’s done. Trust repeat orders will be equally convenient. Look forward to exploring the offering over time
20 September 2021
Reply from Humanery
Thank you, Martin! Really appreciate your review. Looking forward to welcoming you back to shop with us in the near future!
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